Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,463 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most confusing experience I ever had!”

Helpful Report

Posted 3 years ago

“The site is ok but I prefer to do my own comparisons and different sites then choose the best”

Helpful Report

Posted 3 years ago

“On searching I keyed in an important costly item to be included. When I spoke to the lady representing the specific company the item was no where to be seen. Either appallingly deliberately done or a terrible glitch in the system. Not impressed. This is why I don’t trust computers and technology.”

Helpful Report

Posted 3 years ago

“It wouldn't allow me to progress the information Poor site. They offer two prices on two different sites”

Helpful Report

Posted 3 years ago

“You were unable to offer me home insurance”

Helpful Report

Posted 3 years ago

“Good list of quotes. Unfortunately the one I followed up was about 15% more expensive than going direct to the supplier!”

Helpful Report

Posted 3 years ago

“You never get to buy the cheapest insurance if the provider is already your current one or last few years ones. You get a message telling you that your insurance is non-standard and must contact some idiot (contact details provided). It leaves customers frustrated thinking why the insurance application is non-standard or has the application been rejected. Authorities should look into this.”

Helpful Report

Posted 3 years ago

“Try getting older people to use your service and see how they get on”

Helpful Report

Posted 3 years ago

“not certain if l taken out insurance with aviva this l give a low score”

Helpful Report

Posted 3 years ago

“The top 2 we’re supposed to call me next day. Nothing. Still am not sorted”

Helpful Report

Posted 3 years ago

“I spent 46 mins on the call telling the advisor the information l had completed online. He kept asking the same questions, l’d had enough and had to get ready for work and he kept saying just a few more questions. I was sick and tired of saying the same thing !”

Helpful Report

Posted 3 years ago

“Disappointed that NI is excluded from the 'offers'”

Helpful Report

Posted 3 years ago

“Clearly set out, easy to follow.”

Helpful Report

Posted 3 years ago

“Having happily purchased home insurance (through Confused) & having collected my £20 reward from Confused I still kept getting e-mails (from Confused) counting down to expiry of my other insurance supplier and to hurry up & buy. Perhaps a review of Confused’s Left Hand/Right Hand policy may be required. Hope this is of help. Regards, Confused Barry Mansbridge.”

Helpful Report

Posted 3 years ago

“Confused.com Home insurance is OK if you have a standard policy and nothing out the ordinary. I needed cover for items in my garage that they said they could cover but once contacting RIAS they didn't off the level of cover I needed. The online policy said £15000 for items but will not pay anymore than £1500 per item. This is no good when you have a small tractor worth £3000 (£9000 to replace new) and ride on lawnmower at over £4000. The items are not road registered as they never leave the property so individual insurance policy's are not suitable. I went with AXA very good and told me a single item limit is £5000 and no limit to how many claims.”

Helpful Report

Posted 3 years ago

“This is the first time I've used it, for House Insurance. When I had to look up the answer to a question near the end it certainly did not allow me 20 minutes and dismissed my work out so I had to start again. That happened several times. I found it a frustrating, disappointing and unsatisfactory experience. MK”

Helpful Report

Posted 3 years ago

“It all was good until the end, when the voucher for dominoes or whatever never materialised !! I suppose it’s just another gimmick that’s so hard to get hold off, no one bothers”

Helpful Report

Posted 3 years ago

“Insist that your Lidl reward is only available to smart phone holders.”

Helpful Report

Posted 3 years ago

“Quotes were very expensive compared to other sites”

Helpful Report

Posted 3 years ago

“Easy to navigate the site and good quotes offered”

Helpful Report

Posted 3 years ago

Confused.com - Home Insurance is rated 4.6 based on 61,463 reviews