Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,460 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,460 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clicked all the way through, filled in the direct debit. Still no policy! Are we insured?! What happened?”

Helpful Report

Posted 2 years ago

“needed insurance got insurance end of”

Helpful Report

Posted 2 years ago

“Too expensive.”

Helpful Report

Posted 2 years ago

“Quote provided by confused.com was mis-leading ie lower that what the supplier's website quoted.”

Helpful Report

Posted 2 years ago

“The whole procedure was a nightmare for me. I never do anything online and very much doubt I will ever try again. I'm sure it's fine for young people, but for me it was a ghastly experience. Nothing came of it either, a complete waste of time, as the policies offered were no good to me.”

Helpful Report

Posted 2 years ago

“Keep bugging me with emails because I happened to do a quote”

Helpful Report

Posted 2 years ago

“Prices given for "same" products are actually baits, as revealed when contacting providers. Not an appealing tactic.”

Helpful Report

Posted 2 years ago

“There is not enough quiteria boxes to put more detail.”

Helpful Report

Posted 2 years ago

“This site would not work correctly due to security problems. All the other comparator's work fine, but this continually produces problems and errors. Gave it away.”

Helpful Report

Posted 2 years ago

“not straightforward”

Helpful Report

Posted 3 years ago

“It’s very frustrating to go through a whole form and then just gives a phone number. Instead you should clearly state upfront which prices are online vs phone. I’d rather pay more than have to spend 30mins on a phone”

Helpful Report

Posted 3 years ago

“Very poor communication - took weeks for a response. Lack of clarity about how to communicate with them. Same with my last experience of making an insurance purchase. Good prices the redeeming factor.”

Helpful Report

Posted 3 years ago

“No,no, no, no ,no”

Helpful Report

Posted 3 years ago

“One of the reasons I went with their quote was that it offered a reward which was effectively a discount on the price. However, when I selected Lidl Plus as my reward, I was told that it was not available in Northern Ireland. I was disappointed, and feel that their offer was misleading, in that not all their offers were available to me.”

Helpful Report

Posted 3 years ago

“Every time I went to purchase the cover it would say can’t find it.”

Helpful Report

Posted 3 years ago

“Got your quote, accepted it. Tried to pay. Put on to nationwide website asked before proceeding whether I had ever been bankrupt or family member no is the answer but that is as far as I got.”

Helpful Report

Posted 3 years ago

“first time use, not yet experience. No sign of Lidl vouchers as promised”

Helpful Report

Posted 3 years ago

“I used Confused.com for Home Insurance. It produced results very quickly and sorted them by lowest price first. However, I felt quite overwhelmed by the number of results and spent quite a lot of time comparing different companies offerings. Then, to get an actual quote, you need to go to the provider's web site and go through their quotation process, which, for me, produced much higher quotes than Confused.com had initially shown. Maybe I missed the option, but I would have liked to filter the results (excluding certain companies, user reviews etc), but it seems that the objective of Confused.com is to get the lowest price. I think that Confused.com can be a good starting point, but own research is needed rather than just take the first (lowest) quote offered.”

Helpful Report

Posted 3 years ago

“Wasn't confident with man on phone didn't sound as if he'd had adequate training”

Helpful Report

Posted 3 years ago

“For my quotes I had entered the details of particular items that I wanted cover for. When it came to getting the actual quotes the particular items were not part of the quote so to proceed I would need to phone each individual quote to get how much it would actually cost. Seems like a waste of time to me !!!”

Helpful Report

Posted 3 years ago

Confused.com - Home Insurance is rated 4.6 based on 61,460 reviews