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Confused.com - Home Insurance Reviews

4.6 Rating 61,567 Reviews
92 %
of reviewers recommend Confused.com - Home Insurance
Company Reviews Product Reviews
33,835
 Metrics
4.6
Based on 61,567 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Confused.com - Home Insurance Reviews
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“rip off price promise”
Helpful Report
Posted 2 years ago
Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)
Posted 2 years ago
Stephen Harron
Verified Buyer
“its house insurance, I don't even remember if I got it through confused .com”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Got a quote on confused.com when we went to the insurance company concerned they changed the quote by about 20% more than quoted on your website”
Helpful Report
Posted 2 years ago
Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)
Posted 2 years ago
Nicholas Hall
Verified Buyer
“Pleased with the price obtained for my Aviva house insurance by Confused.com, but disappointed the purchase amount and cashback, done through Topcashback, tracked at 0, This apparently will update to the correct amount of £33, so we will see, I will update any progress”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)
Posted 2 years ago
Anonymous
Verified Buyer
“I do not get Involved with other people's choices”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)
Posted 2 years ago
Jeannette Hammond
Verified Buyer
“Wanted to buy policy but was unable due to tech problems”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)
Posted 2 years ago
Bryan Roth
Verified Buyer
“Because I can't get my free car wash. No way does it let me access it. I may be 85 but I not altogether daft.”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)
Posted 2 years ago
Anonymous
Verified Buyer
“I received several Quotes from GetSafe but was unable to Open the Links to complete my Purchase. I also received several Quotes but were not available to Open as it stated - Sorry technical error or something to that effect.”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)
Posted 2 years ago
Slamat Hussain
Verified Buyer
“Last time had free wash, it was alright apart of last voucher. I been told that voucher has been used but I didn’t.”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)
Posted 2 years ago
Robert Ellis
Verified Buyer
“Useless if you do not do tec”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)
Posted 2 years ago
David Cairns
Verified Buyer
“Offer a £20 voucher. Then can't generate it. Scam”
Helpful Report
Posted 2 years ago
Hello Thank you for your review. I’m sorry you haven’t received your reward, please email communications@confused.com. Ruby (Confused.com Representative)
Posted 2 years ago
Alan Cook
Verified Buyer
“Not competitive quotes, try different search engines for better quotes”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Alicia (Confused.com Representative)
Posted 2 years ago
Hamish Bailey
Verified Buyer
“The quotes listed in Confused did not match those available from the insurers sites. When one arrived at the insurer site I was informed I would have to resubmit a lot of the information I had entered in Confused because "..it had not transferred properly". When I did enter exactly the same info I was offered a different price. This makes your compare functionally not helpful.”
Helpful Report
Posted 2 years ago
Hello, Thank you for your feedback. I'm sorry for any inconvenience this has caused you, please contact our team via communications@confused.com so we can look into this for you. Ruby (Confused.com Representative)
Posted 2 years ago
Colin Nuttall
Verified Buyer
“Totally inflexible”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)
Posted 2 years ago
Anonymous
Verified Buyer
“I completed my form and purchased home insurance via confused.com however the option was made available for me to get a reward for my purchase however when I selected my halfords reward and tried to complete this form I was unable to do so and therefore did not receive my reward. The form did not recognise my postcode and therefore I've missed out on claiming. Not happy with this service at all!”
Helpful Report
Posted 2 years ago
Hello Thank you for your review. I’m sorry you haven’t received your reward, please email communications@confused.com. Ruby (Confused.com Representative)
Posted 2 years ago
David Clark
Verified Buyer
“Unable to claim my Halfords reward this time for my home insurance very unhappy very very unhappy”
Helpful Report
Posted 2 years ago
Hello Thank you for your review. I’m sorry you haven’t received your reward, please email communications@confused.com. Ruby (Confused.com Representative)
Posted 2 years ago
Fred Jennings
Verified Buyer
“Unable to get a sensible or consistent answer from real chat or chatbot. Eventually got a quote of sorts which I accepted and paid for. That quote then got changed 4 times, from being about £1000 less than previous company to slightly more. Now trying to backpedal from new company to the old one. It seems to me that prices change with the time of day and who deals with it. ALL the operators have ready made excuses why their colleagues couldn’t get it right.”
Helpful Report
Posted 2 years ago
Hello, Thank you for your feedback. Here at Confused.com we do not calculate the prices, the prices are provided by the insurers directly based on information entered on the quote form. Their rates can change frequently. If you have any further questions please email communications@confused.com. Ruby (Confused.com Representative)
Posted 2 years ago
Stuart Lyon
Verified Buyer
“I ind it very difficult to compare the different quotes - this is true of all the comparison sites. You need to find a way to standardise the info.”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)
Posted 2 years ago
Anonymous
Verified Buyer
“When I was directed to the site the connection failed...”
Helpful Report
Posted 2 years ago
Hello, Thank you for your review. It appears the issue is with the insurer however, I'm sorry for any inconvenience caused. If you need any further assistance from Confused.com please email us on communications@confused.com. Ruby (Confused.com Representative)
Posted 2 years ago
Davina Maxton
Verified Buyer
“On policy documents quite a few errors. The ADDRESS was incorrect too on both original and amended paperwork. Phoning to S.Africa of course to speak to someone and with accent and echo in background- very difficult. Phoned today to cancel policy --lines down "phone tomorrow". Not a satisfied customer as initially thought.”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)
Posted 2 years ago
Confused.com - Home Insurance is rated 4.6 based on 61,567 reviews
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