Name: Confused.com - Home Insurance
Rating: 4.57

“Gave me quotes for home insurance for a new build property but then wouldn’t let me proceed as address was not found. Eventually took insurance out after days of trying but then my reward never went through. Sent a message to customer services and 8 days on still no reply.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“Difficult to deal with”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“Everytime I looked at a deal it was smoke and mirrors”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“The insurance offer failed to go through with no accurate error message or reason why. After putting in quite a bit of detail and spending time on this, it was a waste.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“i will tell you why ihave bean”

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Posted 2 years ago

Thank you for leaving your review. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“When I went to company to buy it didn’t work, had to call then and then they said as confused.com does not record claims, the quote was incorrect and was higher”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“I tried to complete my building and content insurance and was not able to. They kept on rejecting my cards. I had to contact the insurers and go through again with my details... More wasted time.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“I am not happy, I tried to get the £20 offer when buying home insurance i filled all the boxes correctly however the message says something went wrong and I could not see what. I wrote to you on help you said you will be in touch within 4 days and I am still waiting. Jim Sanders TS15 9TN”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“Entered all the details asked for and got to the quote screen. Then when selecting one and clicking the link to their external website, it says they can't insure my home - why not? They have all the details, why not tell me before then? Why is that insurance provider even in the list if they can't actually insure me? I didn't put in any extra information on their own website, it just took me straight to the reject screen. So the quotes Confused.com gave me were a lie.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“Bought car and building and content insurance never got free gift for either”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“Confusing!”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Amy (Confused.com Representative)

Posted 2 years ago

“What's the point in getting a quote if the day after is 30% more expensive??”

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Posted 2 years ago

Thank you for leaving your review. Thank you for your email. Your prices may no longer be there due to the quote being expired. If this is the case, your details would have been resubmitted when you returned to show you a list of up to date prices. The time a quote is valid for varies between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. If you need assistance, please email communications@confused.com and our team will be happy to help. Amy (Confused.com Representative)

Posted 2 years ago

“Insurance jolly good. I simply do not recommend anything so it is no reflection on Confused.com. However despite taking on the insurance I did not receive the gifts that YOU promised”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Insurances come up and then you go to sign up and says sorry cannot quote came up with price”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“I could not access the Privilege website from your site so had to find my own way there. Due to this failure I also missed out on the 2 free gifts on offer. I wonder how many people miss out the same which will save/make you money.”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“While the offer of a 'free gift' was tempting actually obtaining it has been frustrating and there is a suspicion that Confused.com would prefer that the free gifts remain unclaimed. I also attempted to use Confused.com for my wife's car insurance but gave up because the website declined a security question answer three times, and the declaration about accidents within the last twelve month period is inadequate. I made a no fault accident claim which should not impinge on the level of premium but this information cannot be imparted.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“After filling in your forms twice, I tried tried buy insurance from Sheila's Wheels, who then said they couldn't quote but had some people who might be able to. I rang them the next day and spoke to somebody who couldn't access the forms, and after a somewhat heated conversation he hung up on me.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“It's a low score because you don't keep your promise. The free gift did not materialise when my husband & I took our car insurances a few months ago and it has not materialised so far when I took home insurance recently. Patricia Dhillon”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“We have taken out 2 policys through confused and we are confused.Tried to take up the rewards and only got one for Liddle but told we had to down load there App on our phone can not and do not want to do this, we wrote back to you and nothing. Will notuse you again because of this poor service”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? I cannot locate an email from you after checking our systems. Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Not interested in second home insurance.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews