Name: Confused.com - Home Insurance
Rating: 4.57

“Was not able to purchase insurance or even receive a new quote.”

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Is not genuine”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this futher, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“The details I entered included my partner & when I chose the best price it did not include my partner. It was only after I'd bought the RAC policy & checked the details that I noticed. If zi hadn't checked then my partner would have been driving uninsured. I had to soend half an hour onvthe phone to RAC to add her & another £40 ... Very poor”

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Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“The quote and the actual final fee of the company that had best prices was £200 more, no info of how I get any of the free stuff they advertised”

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Posted 2 years ago

Hello, Thank you for your review. So we can assist you further, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“I have had funds taken from my account without my permission and now I will be charge by my bank and have no way of replacing those funds. I am a pensioner on a fixed income and just about balance my account. This has caused me a great deal of stress as I cannot afford funds to be taken from my account as I only have a limited amount each week that I can use for extra food etc. Regards Maurice W. Boutin.”

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Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Insurance is ok but voucher still waiting And coffee vouchers rubish”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“Sure it gave me quotes, one of which was my present insurer and a cheaper rate, Sheilas Wheels (who use esure, who were also cheaper). When I clicked to Find out more/Take the offer (including a £20 voucher) neither link worked, asking me to phone a Specialised Insurer. Incredibly frustrating, in the end I spoke to Sheilas Wheels on the phone and renewed. Regards Tony Keaveny 07793257950 tkeaveny@gmail.com”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“All went reasonably until I came to claim my ‘Reward’ until I discovered that because I live in N.Ireland, it does not apply!!! N.Ireland is part of the UK. Explanation please. This really is very poor and should have been stated at application time.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“I could see prices are increased purposefully to give rewards to compensate. I got renewal price cheaper for the first time than the options that confused.com gave”

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Posted 2 years ago

Thank you for leaving your review. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Alicia (Confused.com Representative)

Posted 2 years ago

“I tried to renew buildings insurance and was provided with 3 alternatives all of which were ‘unable to quote’ so I am totally confused”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“price quoted on confused is 317 when click through to axa the price changes to 347 or something. very poor experience.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“Absolutely pointless. None of the top 5 listed actually worked.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“Have been unable to claim Rewards and unable to talk to anyone about it , just keep sending emails without getting any replies”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“Quote was useless. Hastings could not offer the cover that they said on line they would do”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“It was difficult to select one of the insurers to proceed - your web site was a little 'user hostile'.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“I completed an application for home insurance for a second home. Two of the top three quotes offered for comparison were NOT for a second home policy when I approached the companies.”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Happy with the options offered for home insurance Unable to access the rewards on offer, no explanation given The frequently asked questions section did not load so no help at all”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Can’t even get help when I have technical issue with your website”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Unable to pay after getting a quote. System not working. Very bad experience. Tried several times.”

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Posted 2 years ago

“rip off price promise”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews