Name: Confused.com - Home Insurance
Rating: 4.57

“Tesco insurance was best price I'd found on your site and remains to be seen how good as only just signed up. BUT am finding it impossible to confirm my reward (Halfords voucher and Greggs coffees). How on earth do u do it, I have entered my details including the Tesco policy number on your site several times, but NOTHING happens! Please advise me as u have NO telephone number to call. Maybe then I can up your review”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“Spent a age trying to fill the application forms. Kept freezing and returning back to the first page. Finally completed it, both my son and I tried to pay for it 6 attempts later gave up and went elsewhere. Needs a phone line for troubleshooting.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“Details passed to Admiral were inaccurate and caused problems”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“Price jumped after one year jumped 😳”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“Found lots of insurance company’s to choice from”

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Posted 2 years ago

Thank you for leaving your review. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“When I completed the Confused online forms for buildings and home contents I declared that I had had subsidence and I wanted legal cover. However when I got the results from insurers it was not until I interrogated their websites that they had quoted without reference to subsidence or that I wanted legal cover included. Consequently the prices quoted were not relevant. Waste of time”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“Having found a quote I liked I went to the site but was then told they could not find my information so they could go any further I tried several times but was not able to purchase a policy”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“Confused about service you provide”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“This comparison site directed me to Getsafe and hide information about access for Home Emergency Cover. I bought home insurance and come across the other access attached! Will never use this site again.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“They claimed I had received reward which I haven’t”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“This has been automatically renewed without my knowledge”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Very frustrating, both Aviva and Quote me happy supply quotes via confused, but as soon as you go to their website via the link they decline to quote.”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Disappointing that when I went to buy the insurance from Intelligent Ins the premium doubled.”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“The T&Cs for cash back are designed to not pay out. Would be unlikely to use confused again on that basis.”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“I do not do recommendations having come unstuck in the past.”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Lidl.Lidl”

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Posted 2 years ago

Thank you for leaving your review. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“Do not normally recommend”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“Yrujdjdjdjddhdhdhdhhd”

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Posted 2 years ago

“Quote larger than renewal price same company”

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Posted 2 years ago

Thank you for leaving your review. I'm sorry to hear you feel this way. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Alicia (Confused.com Representative)

Posted 2 years ago

“Could not complete transaction!”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews