“No reply to my query instead they started telling me about the free coffee. Since u have done away with call centre the personel service is not there anymore.”
Hello Safdar,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
I have reviewed your past communication and I can see you reached out to our Rewards team regarding how to pay for your insurance policy.
Confused.com and our Rewards team are not insurance company.
If you struggling to buy insurance - you would need to contact your chosen insurer directly and they will be able to help you.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email help@help.confused.com and confirm the name of the insurer in question with price and date of quote created.
Ka, Confused.com Representative
“Confused approachedn me via e-mails giving me the best deals for my home insurance. I hadnt applied to them. Strange to say I was alrady with MBNA for my insurance and had receivedmy renewal documents. However, Confused came back with a renewal price with MBNA ((me being a new customer) over £100 cheaper than with MBNA - mynpresent provider!!”
