Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 70,175 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 70,175 reviews

Customer Service
Communication Channels	Email

Anonymous

Anonymous // 01/01/2019

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“It was easy to do but you never gave me nowhere voucher for £20. I just think you make us do all this and nothing works.”

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Posted 7 months ago

Thanks for leaving your review. We can see you claimed your Confused.com reward on 01-03-2026 and its currently being verified. This can take up to 14 working days. If you have not received your reward after this time, you can contact our rewards team via their contact form: https://rewards.confused.com/choose/faqs Ka, Confused.com Representative

Posted 7 months ago

“So easy to search making it easy to decide on company.”

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Posted 7 months ago

“Easy to use and professional service Love the rewards!”

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Posted 7 months ago

“Too hard to fill-in”

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Posted 7 months ago

Hello Frank, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email help@help.confused.com. Ka, Confused.com Representative

Posted 7 months ago

“Overall a satisfactory experience but chosen insurers took payment one month earlier than agreed start of insurance policy and access to inducements to use confused.com unnecessarily complicated and not worth the admin involved for a 'free' cup of coffee so wouldn't recommend or otherwise not recommend”

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Posted 7 months ago

“The prices are good but have had several reminders about my quotes since I had signed up for a new insurance contract through Confuse! So your system needs to recognise this fact and stop waisting customers time with unnecessary emails”

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Posted 7 months ago

Hello James, Thank you for leaving your review. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. I hope this helps. Ka, Confused.com Representative

Posted 7 months ago

“Good list of providers plenty of email reminders ,now a large choice of rewards to choose from with helpful information.”

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Posted 7 months ago

“Very easy to use website, with very good competitive pricing.”

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Posted 7 months ago

“100% +++++”

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Posted 7 months ago

“Not many insurance to choose that has all the covers I need”

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Posted 7 months ago

“Easy to navigate through and plenty of insurance options”

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Posted 7 months ago

“Very good rates”

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Posted 7 months ago

“I find communicating with Confused very difficult I've sent a couple of emails with queries which I haven't yet had an answer to. I had to cancel Yoga because of a couple of problems but chose Rias via your site so hope I automatically get my £30 reward voucher.We always use Confused.com with no problem but not this time”

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Posted 7 months ago

“Easy and quick”

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Posted 7 months ago

“Easy to find. Easy to move to provider”

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Posted 7 months ago

“Really efficient comparison site which is easy to use and provides competitive quotes”

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Posted 7 months ago

“Cheap price and easily purchased.”

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Posted 7 months ago

“Very helpful and easy to survey the opportunities available. Thank you.”

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Posted 7 months ago

“Excellent service, great deals.”

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Posted 7 months ago

“No reply to my query instead they started telling me about the free coffee. Since u have done away with call centre the personel service is not there anymore.”

Helpful Report

Posted 7 months ago

Hello Safdar, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. I have reviewed your past communication and I can see you reached out to our Rewards team regarding how to pay for your insurance policy. Confused.com and our Rewards team are not insurance company. If you struggling to buy insurance - you would need to contact your chosen insurer directly and they will be able to help you. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email help@help.confused.com and confirm the name of the insurer in question with price and date of quote created. Ka, Confused.com Representative

Posted 7 months ago

Confused.com - Home Insurance is rated 4.6 based on 70,175 reviews