Name: Confused.com - Home Insurance
Rating: 4.57

“The company could make picking A "free" gift much easier by putting up the choices the customer click what they want instead of more form filling but by making it complicated will result in many customers not bothering to claim”

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Posted 6 months ago

Hello Cora, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 6 months ago

“Not cheaper if anything 98% of the prices that came back were 50% plus more than my current insurance and not one cheaper than my renewal quote”

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Posted 6 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 6 months ago

“Cheapest quotes from Hastings would not allow use of online purchase ! Useless and why your platform include them is beyond belief!”

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Posted 6 months ago

Hello Athula, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 6 months ago

“Quote apparently not available for me. When I went to Churchill website, it showed details of policy, asked me to pay and then said it couldn't insure me - with no reason provided.”

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Posted 7 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 6 months ago

“Confused quoted me 100.00 less for Tesco Insurance than Tesco themselves did, so I ended up not trusting either quote”

Helpful Report

Posted 7 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Dan, Confused.com Representative

Posted 6 months ago

“I was new in joining Confused.com. I found a well presented set up to find what I wanted. A very good service.”

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Posted 7 months ago

Hello, we appreciate you leaving us a great review and are happy to hear that you enjoyed your experience with Confused.com. We hope you return to Confused.com soon! Jess, Confused.com Representative

Posted 7 months ago

“Only problem is you not getting all info in paper form”

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Posted 7 months ago

Hello Barbara, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents in paper copies. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Jess, Confused.com Representative

Posted 7 months ago

“I have spent two days trying to get my home and contents insurance using your comparison site, i found a policy that suited me and clicked on the merchant web site, i then went through all the payment details and also confirmed my payment with my own bank but every time i went back to the merchant site it threw me back to the start payment page, i did this 3 times but it would not let me go any further, so why would i recommend your site, it did not work at all for me!!!”

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Posted 7 months ago

Hello Valerie, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 7 months ago

“I needed to ask a question about leaseholders but no where could I ring you. I tried numbers and they all directed me to chat bots who were unhelpful it was useless so I gave up! You need a telephone number for questions. Very bad”

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Posted 7 months ago

Hello Sue, Thank you for leaving your review as your feedback is really important to us. Confused.com is an online price comparison website unfortunately we do not operate a telephone service. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 7 months ago

“It wouldn't allow me to purchase the home insurance at the end.”

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Posted 7 months ago

Hello George, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 7 months ago

“Confusing to deal with and I had to take over the process. As it was not providing an acceptable price”

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Posted 7 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 7 months ago

“To many questions, some didn’t seem relevant”

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Posted 7 months ago

Hello Kenneth, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 7 months ago

“The policy that Confused.com is pushing to me from INTELLIGENT INSURANCE is quite deficient in comparison with my existing policy. They seem to imagine that giving me a year of Greggs low quality coffee is an attraction that outweighs the poor policy”

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Posted 7 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. All the insurance companies on our panel of insurers are authorised by the Financial Conduct Authority and we do complete regular due diligence on these insurance companies. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 7 months ago

“It took a long time to work through all the questions but I commend them for being so thorough. The search for quotes did not take long but when I went to the best quote I could not get to the website to check the policy, despite several attempts, so I gave up and tried another insurer direct which worked very well.”

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Posted 7 months ago

Hello Howard, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy and we do not administer policies. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 7 months ago

“Precise, relevant, timely”

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Posted 7 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 7 months ago

“A complete minefield. Many state new for old, but look into the small print and talk to them and that isn't the case for a number of items (e.g needing to pay an expert to value basic household items above a certain value).”

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Posted 7 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 7 months ago

“The site did not work on my usual browser so I had to use one I do not like. Whilst to premiums were OK they were not as low as I have obtained from Confused previously. I have this years stayed with my current insurers both for car and home. I negotiated a good discount with both”

Helpful Report

Posted 7 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 7 months ago

“I haven’t bought a policy and to be fair the cheapest home insurance was only online consequently when I tried to set up payment it never happened as unable to speak to anyone, I tried four times to set it up even the next day, I haven’t got a policy as was unable to proceed due to it being all online”

Helpful Report

Posted 7 months ago

Hello Lynn, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 7 months ago

“there is too little information / synergy to easily be sure what the cover was. One site was explit there was an allowance for depreciation. Another said " a possible reduction" in value. The first applied to contents. the 2nd both buildings and contents. In short we contine to be misled / dare I say financially ripped off (personal view no proof!)”

Helpful Report

Posted 7 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 7 months ago

“Sent me cheaper options than compared. Com Sent me prices in advance if renewal The ratings I had to double check with an AI and find out more info about each insurer Once through to the John Lewis form before the payment the page would jump back and list what I'd exited repeatedly having to do it over again many times but maybe that was the John Lewis page as it didn't recognise my quote reference either. Very annoying and off putting when you expect to be able to communicate with the insurer easily. On the quote email need to see easier how to edit and changes Given the overall opinions about each company John Lewis came out as the most trusted from the top 5 cheapest quoted that I got”

Helpful Report

Posted 7 months ago

Hello Francesca, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews