Name: Confused.com - Home Insurance
Rating: 4.57

“It's brilliant tbh always using them, I only give low score because I never got reward what they promising after taking policy through them, and I did it multiple times. They always say wait for email with instructions, but never got any, pity....”

Helpful Report

Posted 5 months ago

Hello Karol, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Ka, Confused.com Representative

Posted 5 months ago

“Not bad price but could be a lot better also only on line paying, no phone number to pay on ,I will now deal on phone only,”

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Posted 5 months ago

Hello Allen, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 5 months ago

“The insurace companies suggested did not cover bungeroosh walls - so it was a waste of time !”

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Posted 5 months ago

Hello Hazel, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 5 months ago

“not very good”

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Posted 5 months ago

Hello David, Thank you for leaving your review. I'm sorry to hear you feel this way about Confused.com. If you need assistance, you can get in touch with our support team via our contact form on our website. Alicia (Confused.com Representative)

Posted 5 months ago

“I bought insurance on 2 occasions, both car and home insurance but never got the rewards that were promised.”

Helpful Report

Posted 6 months ago

Hello Barry, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Corey, Confused.com Representative

Posted 6 months ago

“Sadly, the cheapest offer of Sky was not Acceptable as Sky‘s offer suddenly doubled in price when they upgraded it without me wanting to do so. Thus I had to cancel my application.”

Helpful Report

Posted 6 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 6 months ago

“Poor communication with Churchill. No confirmation of payment etc. Phoned Churchill to check policy gone through with payment & very abrupt & unhelpful advisor. Still have not received anything from Churchill. Not impressed.”

Helpful Report

Posted 6 months ago

Hello Pat, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Jess, Confused.com Representative

Posted 6 months ago

“Tried to get home and building insurance, went through the whole process, put in all the payment details and then it notified me that there was an issue and told me to phone them, this happened 6 times”

Helpful Report

Posted 6 months ago

Hello Paul, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 6 months ago

“Would not take me to the site to review quotations , purchased via the initial insurers from last year , I brought this from their direct e mail”

Helpful Report

Posted 6 months ago

Hello Shirley, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 6 months ago

“to complecated”

Helpful Report

Posted 6 months ago

Hello Paul, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 6 months ago

“I received a quotation, the most expensive of any comparison site. After a week I tried again only to receive a much lower quote. The only reason I accepted the second one was the rewards scheme, 12 car washes made it worthwhile.”

Helpful Report

Posted 6 months ago

Hello Richard, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 6 months ago

“My insurance jumped £50 and I have never made a claim in 20 years so I'm taking my business elsewhere.”

Helpful Report

Posted 6 months ago

Hello Gary, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 6 months ago

“Very good and helpful very nice”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave us a review Raju. We appreciate your lovely feedback. If you have any further queries we can assist with get in touch via email at communications@help.confused.com Thank you for using Confused.com. We hope to see you again soon! Jess, Confused.com Representative

Posted 6 months ago

“Not easy to pay online”

Helpful Report

Posted 6 months ago

Hello Elizabeth, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 6 months ago

“Not very reasonable”

Helpful Report

Posted 6 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 6 months ago

“Was difficult to understand level of cover offered..confusing website compared to its main rivals”

Helpful Report

Posted 6 months ago

Hello Richard, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com? We look forward to hearing from you, Richard. Alicia, Confused.com Representative

Posted 6 months ago

“It was to expensive but good site just not for me”

Helpful Report

Posted 6 months ago

Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Alicia, Confused.com Representative

Posted 6 months ago

“There is no choice for someone who is a lease holder you own the building and it doesn't say anything a bout covering your kitchen units or bathroom and shower.”

Helpful Report

Posted 6 months ago

Hello John, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Alicia, Confused.com Representative

Posted 6 months ago

“Felt as if all the site was interested in was gathering my information to pedal me marketing material. When I tried to purchase the selected insurance product the web site didn't work. All in all a very negative experience, will by trying our luck with compare the market , as a result.”

Helpful Report

Posted 6 months ago

Hello Shaun, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com? We look forward to hearing from you, Shaun. Alicia, Confused.com Representative

Posted 6 months ago

“I like Confused.com as a rule. They don't bombard me with emails and they usually get me the best price. This time, however, their best offer wanted a higher price than the website promised, kept me hanging on the phone for an age before answering and then wanted me to go all the way through the proposal questionnaire yet again. I went elsewhere instead. Not really Confused.com's fault but they need to shake up some of their insurers!”

Helpful Report

Posted 6 months ago

Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you still need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 6 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Confused.com - Home Insurance Reviews