Name: Confused.com - Home Insurance
Rating: 4.57

“The service is so bad I don’t even know if I’m insured or not!!! I have received no confirmation e mail and no payment has yet been taken and it is Impossible to speak to anybody to clarify.”

Helpful Report

Posted 3 months ago

Hello Denise, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Dan, Confused.com Representative

Posted 3 months ago

“I am still waiting for the link to access the freebies for taking out home insurance”

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Posted 3 months ago

Hello, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Dan, Confused.com Representative

Posted 3 months ago

“re-routed to Admiral who `i tried to buy insurance from, but gave up as the online process was a mess.”

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Posted 3 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 3 months ago

“It was too expensive. I found home insurance 40% cheaper looking by myself.”

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Posted 3 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 3 months ago

“Of no use whatsoever”

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Posted 3 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 3 months ago

“price quote is higher”

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Posted 3 months ago

Hello Girish, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 3 months ago

“The site does not include cover for joint freeholder policies”

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Posted 3 months ago

Hello Barbara, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 3 months ago

“I put all the details in about the property and when I clicked through, the providers were not giving quotes for those details e.g. 3 bed instead of the 4 I had entered. Once corrected I had quotes higher than my current provider. I clicked through to Hastings and changed details there when I checked and twice it asked me to start a new quote”

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Posted 4 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. Can you please email communications@confused.com, so our support team can investigate your query. Ka, Confused.com Representative

Posted 3 months ago

“Wanted to buy home insurance But would not except payment In full would only let you do monthly Payment even though the option is there.”

Helpful Report

Posted 4 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 4 months ago

“Already sent”

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Posted 4 months ago

Hello Peter, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 4 months ago

“did not show quotes from NFU”

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Posted 4 months ago

Hello Robert, Thank you for leaving your review as your feedback is really important to us. NFU do not partner with comparison sites. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 4 months ago

“Not had confirmation of my voucher for buying insurance through confused.com”

Helpful Report

Posted 4 months ago

Hello Mark Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. We have reviewed your account and we can see you claimed your Confused.com Reward on 09-02-2025 at 12:00. If you have any reward queries, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Ka, Confused.com Representative

Posted 4 months ago

“Should ask if want legal fees added before giving quotes.”

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Posted 4 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 4 months ago

“It's very confusing with all the things that are not made clear on the comparison page. What is escape water excess. Are sewers included. So difficult to tell what is and isn't included. So many exclusions.”

Helpful Report

Posted 4 months ago

Hello, Thank you for leaving your review. I’m sorry to hear you feel this way. As we’re a comparison site, we do not administer policies and therefore are unable to confirm specific details of the policy cover. Please contact the insurer you would like to purchase with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Dan, Confused.com Representative

Posted 4 months ago

“I saw a quote, saved it, but by the time I'd filled out all the form, with no extra things the price had shot up by £40!”

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Posted 4 months ago

Hello, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Dan, Confused.com Representative

Posted 4 months ago

“I was pleased with the quote for my home contents insurance and the price was very competitive. However when I contacted the insurance company they asked for information which hadn’t been covered in order for them to quote. When I gave the details the price went up by £90. When I asked how they could give a price without all the information the answer was very vague blaming the price comparison site and they said should I have made a claim on the information given I wouldn’t have been covered and they wouldn’t have paid out. This to me seemed very strange and very unsatisfactory.”

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Posted 5 months ago

Hello Valerie, Thank you for leaving your review. The questions in the quote form are based on information required from insurers in order to provide you with quotes. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Valerie. We hope to hear from you soon. Jess, Confused.com Representative

Posted 5 months ago

“Difficult to complete all the relevant questions especially the drop down box referring to extras eg artefacts, jewellery etc. The answer I needed for our extras was virtually impossible to access”

Helpful Report

Posted 5 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue with the quote form. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 5 months ago

“You offered very low cost insurance, but quick check as to who the actual insurer was and reviews of the claims handling told me that it would be wrong policy for us. Stayed with current insurer as none of the others could match covers.”

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Posted 5 months ago

Hello Fiona, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 5 months ago

“Should stop promoting digital only companies. Horrendous to deal with, when need real help and advice that only trained real person can deal with.”

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Posted 5 months ago

Hello Peter, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. All the insurance companies on our panel of insurers are authorised by the Financial Conduct Authority and we do complete regular due diligence on these insurance companies. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 5 months ago

“under the question "who will be covered by the policy " ? If it is my mother and 24 hour carer, what option to I click on ? The question is confusing and what is the point of the question when I have previously entered the total number or people living in the house ?”

Helpful Report

Posted 5 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews