Name: Confused.com - Home Insurance
Rating: 4.57

“I used confused. Com to find home insurance. Found what I needed, went to the MBNA website completed the forms including bank details. Now I can't find the information on your site or on MBNA's website. I'm confused.”

Helpful Report

Posted 5 months ago

Hello Pamela, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 5 months ago

“The timely reminders were good. However, clicking through to Hastings resulted in an error message. Don't know if this was an issue with their site or the details that were passed through from yours.”

Helpful Report

Posted 5 months ago

Hello Sandra Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 5 months ago

“It took almost an hour via text to take out the home insurance”

Helpful Report

Posted 5 months ago

Hello Helen, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 5 months ago

“When logging into home insurance website, they wouldn't let me carry on to pay for insurance.”

Helpful Report

Posted 5 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 5 months ago

“Dissapointing that you advised by email that renewal to be £269 but when I look on site it is £210. So confused is the correct word”

Helpful Report

Posted 5 months ago

Hello Robin, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Robin. We hope to hear from you soon. Dan, Confused.com Representative

Posted 5 months ago

“I was given a quote then gazumped when trying to complete”

Helpful Report

Posted 5 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 5 months ago

“It's not really confused.com's fault, but the home insurance policies were very hard for me to understand. I ended up going back to my local broker who spoke understandable laymen terms English to me, so I was clear what I was paying for. I found the whole experience of home insurance online very difficult and confusing.”

Helpful Report

Posted 5 months ago

Hello Christine, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 5 months ago

“They gave me the highest quote of market”

Helpful Report

Posted 5 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Dan, Confused.com Representative

Posted 5 months ago

“Unable to give me good quote on recent insurance search”

Helpful Report

Posted 5 months ago

Hello Shafon, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 5 months ago

“Went through the process, updated the auto generated aspects from another insurance through Confused (have car, they were promoting house). Three best offers selected. Went through their process and then the price changed immediately. Then required a call which resulted in the cost being over £200 more than your promotion and suggestion. Total waste of an hour and leaves a lack of trust in the service”

Helpful Report

Posted 5 months ago

Hello Christopher, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Christopher. We hope to hear from you soon. Jess, Confused.com Representative

Posted 5 months ago

“Beware, the initial results offers were all high. Then two weeks later an email arrived offering the same results at half the price. Clearly something amiss here.”

Helpful Report

Posted 5 months ago

Hello Andrew, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 5 months ago

“I bought my house insurance with you only to have it cancelled by the seller with no reason given as to why. MMoran”

Helpful Report

Posted 5 months ago

Hello Melody, Thank you for leaving your review. I’m very sorry to hear you had trouble after purchasing your insurance cover through Confused.com. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with why the policy was cancelled We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 5 months ago

“After transferring to the insurer the page went black and I had to ring them up to pay. As I had to do this I am not aware I have received the offers from yourselves!”

Helpful Report

Posted 5 months ago

Hi Richard, Thank you for leaving your review. I'm sorry to hear you had difficulties purchasing online. As long as you purchased your Confused.com quote you will still be able to claim your Confused.com rewards. Please go to the rewards section of your account to submit a new claim form. I hope this helps! Jess, Confused.com Representative

Posted 5 months ago

“I've been trying to use the sainsburys £20 gift card online to no avail”

Helpful Report

Posted 6 months ago

Hello Stephen, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 6 months ago

“Was unable to open an account with you”

Helpful Report

Posted 6 months ago

Hello Mary, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 6 months ago

“not competitive this time for some reason”

Helpful Report

Posted 6 months ago

Hello Shirley, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 6 months ago

“I used this comparison site to find my house insurance, took up one of the options, paid for it and received the policy on-line. On checking the policy details I noticed that the type of property was shown as "mid terrace". Although I live in a terraced property it is an end terrace not mid. In contacting the insurance company I discovered that I was liable to pay an additional £16.24 which is apparently the difference between the premium for a mid and end terrace. Confused.com., when contacted, put the blame firmly in my court telling me that their website did have an option for end terrace properties and it was my responsibility to tick the correct option. As I could not recall seeing any other option apart from "terrace" in the type of propery list I went back to check. At first I still couldn't see anything but "terrace" until I saw a + sign which when clicked showed one additional property type "end terrace". So although I was remiss in not realising that there was one additional terrace type hidden away I have to say that as the main visable list showed "terrace" and not "mid terrace" any reasonable person could be forgiven for assuming that the term "terrace" was a cover all for a row of houses, mid or end. This is particularly relevant when there is a difference in premium involved. Fortunately, Churchil Plus Complaints Dept. appreciated how this unfortunate situation had arisen and as a goodwill gesture refunded the additional premium amount.”

Helpful Report

Posted 6 months ago

Hello Robert, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue but am glad to hear Churchill resolved the problem. I have passed this onto the web team to review the quote form based on this feedback. Jess, Confused.com Representative

Posted 6 months ago

“The questions are very comprehensive but if I've incorrectly guessed the distant to the local river from my house or the height of my neighbors trees will the insurance companies run a mile in the event of a claim? Instead of reviews maybe a ranking of those insurers who have good payout history.The least said maybe? I start another week of running through my answers again!”

Helpful Report

Posted 6 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 6 months ago

“No opportunity to enter an address manually if it doesn't appear on the drop-down menu associated with the postcode. Despite my new property appearing on the Post Office website, Confused hadn't updated its database, so I had to shop elsewhere.”

Helpful Report

Posted 6 months ago

Hello Gary, Thank you for leaving your review. I’m very sorry to hear you had trouble locating your address on the Confused.com quote form. Unfortunately if your address has only recently been added to the royal mail postcode checker it may not have yet been added to the website. It should be added on the next website update but unfortunately I cannot advise when this will be. I'm afraid that if you're unable to find your address we won't be able to offer a quote at this time. Apologies for any inconvenience caused, Jess, Confused.com Representative

Posted 6 months ago

“Initially great price, until you go on the insurers site and then you have to jump through so many hoops, our house has been underpinned, beware.”

Helpful Report

Posted 6 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 6 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews