Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Confused.com - Home Insurance Reviews

4.6 Rating 45,962 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

Company Reviews

Product Reviews

4.6

Based on 45,962 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was helpful and gave me a recommendation that I have used. The reason I haven’t given a higher score is that I was not expecting to have to pay for the service. I did not notice any reference to this til the very end of the process which doesn’t seem very ethical.”

Posted 7 months ago

Thank you for leaving your review. Confused.com is a free online comparison site. We do not charge customers to use our site. Can you please email communications@confused.com with a screenshot of the charge so we can investigate this for you? We look forward to hearing from you. Alicia, Confused.com Representative

Posted 7 months ago

“was unable to purchase the given quote so had to use a different website for a similar quote.”

Posted 7 months ago

Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com? Alicia, Confused.com Representative

Posted 7 months ago

“Not as easy as car insurance. System confused main policy holder with additional policy holder and churned up wrong address.”

Posted 7 months ago

Hello George, Thank you for leaving your review as your feedback is really important to us. I'm sorry to hear you've had trouble obtaining a quote on our website. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 7 months ago

“Over all ok would of liked a better price but it was ok”

Posted 7 months ago

Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Alicia, Confused.com Representative

Posted 7 months ago

“Thank you for your service”

Posted 7 months ago

Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 7 months ago

“Prices higher then super market”

Posted 7 months ago

Hello Colin, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 7 months ago

“do not like my results from you cheap price but cover is terrible does not cover my property properly you should not offer this”

Posted 7 months ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 7 months ago

“We had 2 attempts to fill in our details using Confused.com for our annual house insurance. The first effort produced a quote from Swinton for £141.13. This was acceptable but as we produced the credit card to pay the offer disappeared and we had to start all over again! We filled in the same details and were then given a quote for £900! We gave up at that point but will have to try again at the end of the month…”

Posted 7 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ruby, Confused.com Representative

Posted 7 months ago

“Don't assume i have bought home insurance when i have not”

Posted 7 months ago

Hello Trevor, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with further details of your query and our team will be happy to help. Corey, Confused.com Representative

Posted 7 months ago

“Ok,is not to bad”

Posted 7 months ago

Hello, Thank you for taking the time to leave your feedback. If you need any assistance, please contact us via our contact form. Corey, Confused.com Representative

Posted 7 months ago

“Had to read the small print, insurances offered did not cover our needs!”

Posted 7 months ago

Hello Shirley, Thank you for leaving your review. I'm sorry you have experienced this issue. As part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Shirley. We hope to hear from you soon. Kath, Confused.com Representative

Posted 7 months ago

“not able to find the product that would suit us at a good price”

Posted 7 months ago

Hello Maureen, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Kath, Confused.com Representative

Posted 7 months ago

“Hi I found the process of using the confused site easy. Unfortunately the prices were far too expensive to accept. Thankyou”

Posted 7 months ago

Hello Debbie, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Kath, Confused.com Representative

Posted 7 months ago

“the prices were not 'real' or reflective once you have come away from landing page i.e. page says 240.80 the drill down to site comes out at 310.00”

Posted 8 months ago

Hello Steven, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, *Customer name*. We hope to hear from you soon. Corey, Confused.com Representative

Posted 8 months ago

“Not really set up to deal with a listed Victorian house in Scotland I’m afraid. Couldn’t really provide the cover we need.”

Posted 9 months ago

“because I still do not know how to collect my reward”

Posted 9 months ago

“I like your websites with all the comparative quotations plus the rewards from Lidl or Dominoes especially but now you no longer offer those 2 rewards and those you do now are of no good to me at all”

Posted 9 months ago

“I like UK call centre, you said One Call had UK call centres they do NOT its all on line and I do not like that, I did not know until I had paid, it was to late then to change.”

Posted 9 months ago

“not easy to use and if anything more confused after than before went with money supermarket”

Posted 9 months ago

“Best quote was ~£240 but it had to be done over phone to secure. Then they wanted to refer to underwriters. 2 days later (yes days), they got back to me with a revised quote of nearly £600. Something smells wrong here. Suspect the company of putting out seductive quotes that will inevitably rise to become uncompetitive.”

Posted 9 months ago

«
1
2
...
4
5
6
7
8
»

Confused.com - Home Insurance is rated 4.6 based on 45,962 reviews