Name: Confused.com - Home Insurance
Rating: 4.57

“I have bought a home insurance policy bit I can't seem to get my free voucher as promised”

Posted 9 months ago

Hello John, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Ka, Confused.com Representative

Posted 9 months ago

“Process of renewing my home insurance was easy but the 'rewards' don't work and are a but if a sham.”

Helpful Report

Posted 9 months ago

Hello Jo-Anne, Thank you for leaving your review, your feedback is really valuable to us. I'm sorry to hear you are experiencing difficulties accessing your Confused.com rewards. If you’d like to contact the rewards team please use contact form on: https://rewards.confused.com/choose/contact-us and our rewards team will be happy to help. Jess, Confused.com Representative

Posted 9 months ago

“I had quotes to renew with Sky Protect and followed Confused’s advice to secure the offer only to discover that Sky would only accept renewal at the start of the required renewal date. I phoned Sky to query this, but the manner in which I was spoken to together with the unusual arrangement of renewal made me wary that this would not be a company from which to make a possible future claim; nor would I want to have to speak with such staff. I decided to spend more and went with a different provider.”

Helpful Report

Posted 9 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 9 months ago

“Somehow the info we believe we input differed from that Hastings worked on. The attractive premium quoted increase by over 10% when this was corrected.”

Helpful Report

Posted 10 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 9 months ago

“Hopeless Couldn't complete the form”

Helpful Report

Posted 10 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 9 months ago

“I was disappointed to learn after purchase that I have to install your app in order to receive Greggs free drinks for a year .I've had no delivery and not used Privilege! Get it right,please”

Helpful Report

Posted 10 months ago

Hello, Thank you for leaving your review. I'm sorry to hear you are unhappy about having to install the Confused.com app to receive the bonus Greggs free hot drinks rewards. Unfortunately we are unable to provide these manually. If you’d like help accessing this please contact us, please email communications@confused.com with details of your query and our team will be happy to help. Jess, Confused.com Representative

Posted 9 months ago

“We accepted a quote from Policy Expert through you (Policy Expert) and were about to pay for same when we could get no further as were told we had previously held a policy with them two years ago! And this price did not apply!!!!! Not a good service”

Helpful Report

Posted 10 months ago

Hello Andrew, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting Policy Expert directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 10 months ago

“Original process was a little too long wonder but I guess they all are. Problem is the amount of follow up emails you get, even after you’ve selected a quote. Got on one the due day even though I’d signed up to one of their quotes. Then they offer a voucher but you have to download their app and go through a ton of questions and wait a few days. Got my voucher and deleted the app. I do not want my phone full of your and others useless apps who are there for your interests and not mine. Beware of all the nonsense”

Helpful Report

Posted 10 months ago

Hello Stephen, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel that you have been receiving too many emails. You can unsubscribe in your account under settings and contact preferences. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 10 months ago

“I was going to get my home insurance through confused.com but every time I went to pay I was taken to a spam company for cruises!! Paid the insurance company directly.”

Helpful Report

Posted 10 months ago

Hello Rosalind, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 10 months ago

“I used Compare the Market too cheaper.”

Helpful Report

Posted 10 months ago

Hello Julia, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka Confused.com Representative

Posted 10 months ago

“Got error on website after attempting to pay for policy. Very worried about my card details. I don't need these worries in addition to the scams that are around.”

Helpful Report

Posted 10 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Alicia, Confused.com Representative

Posted 10 months ago

“Have used comparison sites before and found them helpful, not the case this time. Now you get a two tier service, you get tied into doing everything online when all you want is to consider options. Shall not be using it again, will probably use a broker in future, want a quality insurance where they do the work not where you have to do it to get a cheaper rate and are forced to use apps!”

Helpful Report

Posted 10 months ago

Hello Kevin, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 10 months ago

“it was easy to use”

Helpful Report

Posted 10 months ago

Thank you for your kind feedback, We appreciate you taking the time to leave us a review. We hope you return to Confused.com soon! Jess, Confused.com Representative

Posted 10 months ago

“Went pretty well until l tried to purchase insurance, would not accept my postcode (Kept saying please enter correct postcode. ) Unable to obtain help as email was do not reply. So all in all was a complete waste of time!”

Helpful Report

Posted 10 months ago

Hello Marion, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 10 months ago

“It’s gives you a selection of different options ranging from annual to monthly payment”

Helpful Report

Posted 11 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 11 months ago

“Quick and efficient. Would use again. Free coffee offer seemed to be complicated. They were sending me messages after I had bought a policy through them, reminding me that my insurance was about to run out.”

Helpful Report

Posted 11 months ago

Hello Robin, We appreciate you leaving us a great review and are happy to hear that you enjoyed your experience with Confused.com. If you require any assistance with your Greggs rewards please get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com Jess, Confused.com Representative

Posted 11 months ago

“I completed the lengthy process for buildings insurance quotes. Chose the cheapest at £185 but it would not click through to company website (kept saying to call them - at midnight?) so eventually had to resort to another for £250 - an extra £65 for nothing!”

Helpful Report

Posted 11 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 11 months ago

“i tried to contact you as it was the wrong insurance i was being quoted for.”

Helpful Report

Posted 11 months ago

Hello Stuart, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 11 months ago

“sky insurance would'nt let me go through confused .com. Had to use another insurance company through you costing more money”

Helpful Report

Posted 11 months ago

Hello Jean, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 11 months ago

“Good choice of quotes and easy to navigate the website.”

Helpful Report

Posted 11 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews