Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 46,185 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 46,185 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not easy to use and if anything more confused after than before went with money supermarket”

Helpful Report

Posted 9 months ago

“Best quote was ~£240 but it had to be done over phone to secure. Then they wanted to refer to underwriters. 2 days later (yes days), they got back to me with a revised quote of nearly £600. Something smells wrong here. Suspect the company of putting out seductive quotes that will inevitably rise to become uncompetitive.”

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Posted 9 months ago

“Concerned that some of the details are missing it not helpful or misleading. 1. Building insurance for father living in a house owned by his daughter. 2. Locality of water, water well or river or sea. 3. Tree management. 4. Alarms installed by competent engineer and tested by competent person.”

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Posted 9 months ago

“I found it very difficult to change the address for the home insurance. The address of the house I sold last year kept appearing and my attempts to click on 'edit address' proved unsuccessful. The experience was extremely stressful and also meant I had difficulty trying to log in to account. As a result I will have to cancel the insurance within the 14 days cooling off period as it apparently shows the address of the house I no longer own. Chaotic, intrusive and ultimately useless - 'confused' isn't a strong enough word to describe experience with this company.”

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Posted 9 months ago

“The quote generated by Confused.com did not match the actual premium generated by the insurance company when the initial quote was accepted.”

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Posted 9 months ago

“Tried to use the website but it kept failing to send the information through to some insurers. I ended up paying a bit more than I would have because of this.”

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Posted 9 months ago

“Very disappointed that the price bears no relationship to the final price, in our instance l filled out all the boxes, reviewed several times, only to be informed just before payment page "you will not be covered for flooding. The questions should have eliminated that cover before going to their website, what a waste of time”

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Posted 9 months ago

“After completing and submitting the insurance questionnaire I received a list of insurance companies quoting for my business. After careful selection I tried to purchase the quote from Aviva (Aviva and then Aviva premium). Unfortunately on both attempts to purchase the insurance, Aviva came back and said they were unable to offer insurance for my property. I can't understand why the insurance company would provide a quote in the first instance if they were not in a position to insure the property. They waisted your time and mine.”

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Posted 10 months ago

“Have problems accessing the reward, won't process the reward selected”

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Posted 10 months ago

“more confused than ever”

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Posted 10 months ago

“Web site too hard to negotiate. Keep sending me back to beginning. I just wanted to purchase one of the recommendations. But found it impossible. Don't usually have any problem.”

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Posted 10 months ago

“Good service adequately executed”

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Posted 10 months ago

“Prices are far too dear, many are not the cheapest that can be had elsewhere”

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Posted 10 months ago

“Sadly won't be using again. I fill in parameters to match existing policy up for renewal & get generated quotes. Shame many of my existing features/benefits have suddenly become expensive options. Then, when added the quotes almost double. Not impressed.”

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Posted 10 months ago

“My fault perhaps.But I purchased house insurance through confused .com and after paying for one months payment realised the company was from abroad ! To get hold of them you had to email ,hence cancelled and waiting for my first months payment refunded !”

Helpful Report

Posted 10 months ago

“Too many reminders, and all of the affordable prices you provided were for brokers using familiar company names as a front for their services. However, this is no different to other comparison sites. On the insurance I took out through you, the price when I clicked through to their site was higher than the up-to-date price you quoted me, which is pretty irritating and defeats the point somewhat.”