Name: Confused.com - Home Insurance
Rating: 4.57

“I've bought both my Car and Buildings Insurance through Confused for many years' and this is the first year of problems. The original quote upped in price with both quotes when I tried to purchase them. As for the Buildings Insurance quotes, when I tried to purchase the lowest quotes Esure first, then Sheila's Wheels, although it was redirecting me to the Provider web site, it kept giving messages of "oh dear something has stuck" "oops there's a blockage" please call us. I gave up. I hope this new method works for you but I won't be using your service again. Ever!!!”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. As the issue was occurring when connecting through to Esure/Sheila's Wheels, this error would be on the providers website rather than Confused.com. Therefore, you would have needed to contact them to resolve the issue. I’m sorry for any inconvenience caused. Alicia (Confused.com Representative)

Posted 3 years ago

“Got this in my inbox. From where, I do not know. Had a hard time unsubscribing... ya and they asked for a survey.”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way about Confused.com. If you have any queries, please email us at communications@confused.com Alicia (Confused.com Representative)

Posted 3 years ago

“offers dont comply with application”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way about Confused.com. If you have any queries, please email us at communications@confused.com Alicia (Confused.com Representative)

Posted 3 years ago

“All the quotes where way too high”

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Posted 3 years ago

Thank you for leaving your review. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Alicia (Confused.com Representative)

Posted 3 years ago

“Tried to go through to Churchill several times but it wouldn’t recognised my details. Checked all the info but to no avail. I subsequently used a competitor to purchase alternative insurance. You missed out..”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. As the issue was occurring when connecting through to Churchill, this error would be on the providers website rather than Confused.com. Therefore, you would have needed to contact them to resolve the issue. I’m sorry for any inconvenience caused. Alicia (Confused.com Representative)

Posted 3 years ago

“Awful service with quotes that did not match actual figures. For example one quote for £156 was actually £346 on the actual insurers site. Equally when I did get the quote I was looking for it timed out or crashed!! Sort your API development and Management out!!!”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue with your quotes. In order for us to investigate, please email us at communications@confused.com Alicia (Confused.com Representative)

Posted 3 years ago

“could not pay wih debit card”

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Posted 3 years ago

Hello, Thank you for your review. It appears the issue is with the insurer as we do not process payments here at Confused.com. We would recommend contacting the insurer directly. Ruby (Confused.com Representative)

Posted 3 years ago

“I do not like getting constant spam emails from confues.com just because I checked your prices. Next year I won't check your site”

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Posted 3 years ago

Hello, Thank you for your review. You may still be receiving emails as we may not have yet reached the inception date entered on your quote. You can manage your preferences and unsubscribe your account in the account settings. I hope this helps. Ruby (Confused.com Representative)

Posted 3 years ago

“Just rubbish - too many non useful option presented and i did not want to sift through”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I’m sorry to you feel this way about Confused.com, if you have any further concerns please email communication@confused.com and we will be happy to help. Ruby (Confused.com Representative)

Posted 3 years ago

“Not good at all”

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Posted 3 years ago

Hello, Thank you for your review. I'm sorry you feel this way about Confused.com, if you have any further queries please email communications@confused.com. Ruby (Confused.com Representative)

Posted 3 years ago

“can't get pass cookie stage”

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Posted 3 years ago

Hi Phillip, Thank you for your review. I'm sorry you are having trouble using our website, can you please email us at communications@confused.com and we can look into this for you? Thanks again. Ruby (Confused.com Representative)

Posted 3 years ago

“One call seemed good. I signed up THEN was told the smaller details like call out charges and to cover them I had to pay, and pay more than the insurance company I was with was charging me. I have stayed with my original insurance company. One Call charged me over £50 to get out of contract.”

Helpful Report

Posted 3 years ago

Hello Paul, I’m very sorry to hear you've experienced these issues. In order for our team to investigate this for you, can you please email communications@confused.com? I’m sorry for any inconvenience caused. Kath (Confused.com Representative)

Posted 3 years ago

“Was promised an email when the £20 Rewards would be live. Didn't receive that. Apparently, the reward now appears to have been expired.”

Helpful Report

Posted 3 years ago

Hello Amit, I’m very sorry to hear you had this issue. In order for our team to investigate this for you, can you please email communications@confused.com I’m sorry for any inconvenience caused. Kath (Confused.com Representative)

Posted 3 years ago

“The receptionists were extremely courteous and I couldn’t fault them. The problem was with the room. You struggled to get round the bed to the en-suite, the room was dark and not at all inviting. I think the owners want to cram in as many bedrooms that they could to make more money to the detriment of the guests. We won’t be returning and I should think that not many others will either. They have shot themselves in the foot!”

Helpful Report

Posted 3 years ago

Hello Jacqueline, Thank you for contacting us. It seems as though this query may be for another company rather than for us at Confused.com. I hope this helps. Kathryn (Confused.com Representative)

Posted 3 years ago

“Always steers consumer in a manipulative way.”

Helpful Report

Posted 3 years ago

Hello Leah, Thank you for your review and I'm sorry to hear this We would like to look into this for you as soon as possible. As such, please can you email our support team at, communications@confused.com outlining why you feel this way? We look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“The advertised free gift was not actually free, so I felt misled”

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Posted 3 years ago

I’m very sorry to hear you had this issue. In order for our team to investigate this for you, can you please email communications@confused.com I’m sorry for any inconvenience caused. Kath (Confused.com Representative)

Posted 3 years ago

“Would not recommend.”

Helpful Report

Posted 3 years ago

Hello Denis, Thank you for your review and I'm sorry to hear this We would like to look into this for you as soon as possible. As such, please can you email our support team at, communications@confused.com outlining why you feel this way? We look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“Took out insurance put all info in .I made a claim last year this was all put in got price payment made all done few weeks later they have cancelled my insurance saying I did not put down I had claim and won't insure me .not true at all was all put down .did it again and same company came up about 1 pound more expense something is not right Will not use again”

Helpful Report

Posted 3 years ago

I’m very sorry to hear you had this issue. In order for our team to investigate this for you, can you please email communications@confused.com I’m sorry for any inconvenience caused. Kath (Confused.com Representative)

Posted 3 years ago

“I have had no confirmation that I have post office home insurance, so currently unsure if i have home insurance at all”

Helpful Report

Posted 3 years ago

Hi Gary, Thanks for your review and I'm sorry to hear this. As we are a comparison website, we don't actually administer any policies at Confused.com so unfortunately we won't be able to confirm if you're insured. This will need to be confirmed by contacting the Post Office directly. If you would like us to contact the Post Office on your behalf, please can you email communications@confused.com to request this? I hope this helps. Kath (Confused.com Representative)

Posted 3 years ago

“Pointless, I tried to buy house insurance through confused I was forwarded to Aviva. Then after all that unable to purchase. So purchased my original policy. Maybe next year.”

Helpful Report

Posted 3 years ago

I’m very sorry to hear you had this issue. In order for our team to investigate this for you, can you please email communications@confused.com I’m sorry for any inconvenience caused. Kath (Confused.com Representative)

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews