Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,725 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,725 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sexist - I am the first named policyholder (a female) but emails are addressed to my husband!!! Sort it out Confused!”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. We allow multiple people to use the same account to obtain quotes, as such we require one account to be allocated as the primary profile. All emails will then be addressed this user. However you will be able to amend this in your 'Account Details' if you wish. If you would like to discuss this in more detail, please can you email us at, communications@confused.com? I hope this helps and I'm sorry for any offence caused.

Posted 3 years ago

“Did not show policies with my requirements.ie show low quote then my requirements were extras ,Which added up to be very expensive ,time consuming and annoying.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. Once you have been directed to your page of results, before you are shown your prices, you will be able to select any additional extras you would like to include. You will then only be shown the policies that can offer you this cover. Some of these additional extras may be included in the prices, others may be offered for a extra cost. As we don't administer any policies or calculate any payments at Confused.com, please contact the insurer directly if you would like to discuss your prices in full. I hope this helps. Kathryn (Confused.com Representative)

Posted 3 years ago

“I think very poor says it all”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. We would like to look into this for you as soon as possible. As such, please can you email our support team at, communications@confused.com outlining the issues you have experienced? We look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“Absolute garbage site - unhelpful and inaccurate.”

Helpful Report

Posted 3 years ago

Hello Margaret, Thank you for your review and I'm sorry to hear you feel this way. We would like to look into this for you as soon as possible. As such, please can you email our support team at, communications@confused.com outlining the issues you have experienced? We look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“Doesn't show the whole market only the ones it has deals with.”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. As we are a comparison website, we don't actually calculate any of the prices on your results page. This is all done by the insurers on our panel. You will be able to view every insurer we currently have on our panel on our website. I hope this helps but if you have any further queries please email our support team at, communications@confused.com, who will be happy to help! Kath (Confused.com Representative)

Posted 3 years ago

“i chose the hello fresh box reward and its only for new customers - totally useless to me”

Helpful Report

Posted 3 years ago

Hello Matthew, Thank you for your review. Our Hello Fresh reward is open to both new and existing Hello Fresh members. However if you have experienced any issues when claiming your reward, please can you email our support team at, communications@confused.com? I hope this helps and I apologise for any inconvenience caused. Kathryn (Confused.com Representative)

Posted 3 years ago

“rude unhelpful”

Helpful Report

Posted 4 years ago

Thank you for your feedback and I'm sorry to hear you feel this way. So we can look into this for you please can you email us at, communications@confused.com? We look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 4 years ago

“Met expectations.”

Helpful Report

Posted 4 years ago

“Software issue. First line of address would not transfer over when buying policy. No help given, apart from try again. After 3 days I gave up and bought elsewhere.”

Helpful Report

Posted 4 years ago

I'm sorry to hear that you have experienced these issues, Margaret. As I cannot locate any previous correspondence from yourself, please can you email us at, communications@confused.com with details of your query? We will then look into this for you straight away. We look forward to hearing from you and I apologise for any inconvenience caused. Kathryn (Confused.com Representative)

Posted 4 years ago

“Confused ..more like conned...I was offered house insurance price via confused...but...would not allow payment...so..dealt direct with More Than..got insurance...but nowhere near confused quote...oral con imo”

Helpful Report

Posted 4 years ago

I’m sorry to hear you had trouble purchasing your cover via our website. In order for us to investigate this issue for you, please email communications@confused.com and our team will be happy to help. I’m sorry for any inconvenience caused. Alicia (Confused.com Representative)

Posted 4 years ago

“its so difficult to arrange payment”

Helpful Report

Posted 4 years ago

I’m sorry you had trouble purchasing your insurance. If you contact communications@confused.com, a member of our team will be happy to help. Alicia (Confused.com Representative)

Posted 4 years ago

“I found it so difficult to get the cover and price I decided not to use your service Evan though it was the cheapest because ir was not clear what I was was buying and there was no contact number i could get any clarification or advice Regards A Grogan”

Helpful Report

Posted 4 years ago

I’m very sorry to hear you had this issue. In order for our team to investigate this for you, can you please email communications@confused.com I’m sorry for any inconvenience caused. Alicia (Confused.com Representative)

Posted 4 years ago

“I was unable to get the insurance before the expiry date due to technical problems with your site! so not very impressed as this lasted several days.”

Helpful Report

Posted 4 years ago

Hello Sally, Thank you for your review. I'm sorry this has happened to you and we would like to investigate this for you. Please email communications@confused.com more information about the issues you have received? Thanks again. Ruby (Confused.com Representative)

Posted 4 years ago

“Trying to sign up and input details while on your site and constantly getting timed out after a ridiculously short time is not good. Just wasting time.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. I'm sorry this happened to you, if you have any further queries please email us at communications@confused.com. Ruby (Confused.com Representative)

Posted 4 years ago

“I purchased car insurance based on your recommendation and the price of home insurance offered by same insurer was much lower than what your recommended home insurance offered.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We don't actually calculate the prices here at Confused.com so you would need to query this with the insurer directly. If you have any queries regarding Confused.com please email us at communications@confused.com. I'm sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 4 years ago

“I raised a concern and was never contacted.”

Helpful Report

Posted 4 years ago

Hi Robert, Thank you for your review. Can you please email communications@confused.com your query and we will be happy to assist? Thanks again. Ruby (Confused.com Representative)

Posted 4 years ago

“filled everything in & at the end it said the policy wouldn't include flood insurance - how about saying that at the beginning”

Helpful Report

Posted 4 years ago

Hello and thank you for your review. Unfortunately as a price comparison site we do not have control over aspects of the underwriting process, I recommend discussing this issue with the provider directly. If you would like any contact details please email the team at communications@confused.com. Thanks

Posted 4 years ago

“The confused.com app did not take me to the morethan page to buy the car insurance and told me to call the company direct. To confirm that I was not diverted to more than car insurance to buy car insurance. When I spoke with the car insurance agent they could not see the Quote reference given on there systems and could not sell me the car insurance at the quote price. They advised to re-check their website as it was a fault at there end. To confirm that I have retried to purchase insurance but to no avail. I’m left feeling frustrated. What can I do… go to compare the market!! Les Womersley”

Helpful Report

Posted 4 years ago

Hello Les, Thank you for your review and I'm sorry you were affected by the issues MoreThan experienced. We are aware of the issue and this should not happen again if you chose to retrieve your quote through Confused.com. If you have any further queries please let us know, you can email us communications@confused.com. Ruby (Confused.com Representative)

Posted 4 years ago

“Too long winded, too many questions asked before offering any choices.”

Helpful Report

Posted 4 years ago

Hello Peter and thank you for your review. We are required to ask the questions we do so we can provide you with accurate quotes. If you are having any issues with specific questions please feel free to email communications@confused.com.

Posted 4 years ago

“site not the same prise as shown on confused.com”

Helpful Report

Posted 4 years ago

Hello and thank you for your review. I am sorry that there has been issuing purchasing your cover. The price displayed on our site should be the same as the one that is displayed on our partners site. Please contact the team at communications@confused.com and we will investigate this for you.

Posted 4 years ago

Confused.com - Home Insurance is rated 4.6 based on 61,725 reviews