Hello Robert,
Thanks for leaving your review.
We’re sorry to hear you had trouble purchasing your quote. We’re an online comparison site and not an insurer, so we do not process any payments.
We’d recommend contacting your chosen insurer directly for help with completing the purchase. You will find their contact details on their website.
Jess, Confused.com Representative
“The process is fine, but I'm sure along with other people my age, trying to remember passwords is a nightmare. Not entirely sure why a password plus my email address is necessary. Could do without the faff . Plus, even though I was directed to the insurance company I chose, my payment wouldn't go through unless I opened up the website through a different browser. WHY? Again just a faff. In the end I had to ring the AA to complete the transaction over the phone”
“These are by far the best for prices and were the first to respond to my request...I used them last year and have used them again this year....nuff said!”
“I purchased an excellent home and contents policy with AA Platinum , whilst comparing other quotes on the Confused .com platform , and completed the event over 40 minutes .Great system achieving a saving of £75 against my renewal quotation from my previous defacto 5 star insurer .”
“The web site is easy to use and well explained. The quotes obtained are usually are always well known and always seem to give the best quotes taking into consideration the benefits and costs”
“I used confused through my blue light card as I was promised a £30 gift card if I purchased home insurance through confused.com
I went through and purchased home insurance from swift cover through confused but got no contact from confused about my £30 gift card?”
Hello Lewis,
Thanks for leaving your review.
I'm sorry to hear you have not received the £30 Gift card from Blue Light after purchasing a policy through Confused.com.
To help us investigate this issue please contact us at help@help.confused.com with the following details:
Policy holder name:
Postcode:
Policy number:
Policy provider:
Date of purchase (not policy start date):
Product purchased:
Email address used on Confused.com:
Email address used on Blue Light Card:
Jess, Confused.com Representative
