Name: Confused.com - Home Insurance
Rating: 4.57

“You promise a reward scheme for using your comparison site then don’t give the incentive you offered. I’ve not been given anything. At least I know not to use you again.”

Helpful Report

Posted 4 years ago

I’m sorry to hear you haven’t received a Confused.com reward after purchasing via our website. Can you please email communications@confused.com so our team can investigate this for you? I’m sorry for any inconvenience caused. Alicia (Confused.com Representative)

Posted 4 years ago

“Awful web experience, couldn’t proceed to purchase insurance constantly froze and logged out”

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Posted 4 years ago

Hello, Thank you for your review. I’m sorry you feel this way about Confused.com, if you have any queries please don’t hesitate to email us at communications@confused.com. Ruby (Confused.com Representative)

Posted 4 years ago

“As insurance relies on answering many questions accurately, the concern that c.com simply ignores some answers when producing quotes is very scary. Additionally when selecting the quote, ref quote number the LH side of the screen states Legal cover included whilst the RH side states additional fee. I guess that's why the website is aptly called confused.com. Furthermore, on contacting the insurer, (who I already had the expiring policy with), they tell me that C.C's quote for their company already includes my multi policy discount, which if true, means I can't tell which of C.Com's quotes are best value. Very risky, and very confusing. Not impressed!”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. I’m sorry you feel this way about Confused.com, if you have any queries please don’t hesitate to email us at communications@confused.com. Ruby (Confused.com Representative)

Posted 4 years ago

“The service is great, but when you go to the lowest price provider and they then when you try to take out the policy (without making any changes at all) add on an extra £30 it feels like a scam on their part.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. I am very sorry this has happened to you and would like to investigate this for you, can you please email communications@confused.com? I look forward to your email and I am sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 4 years ago

“My experience with Confused.com was completely satisfactory. I am not likely to recommend it, because I never make recommendations.”

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Posted 4 years ago

“the one offered not the cheapest was a n agent not a Company and it was 3 companies down before the named one came up”

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Posted 4 years ago

“poor , nothing else to add”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. I’m sorry you feel this way about Confused.com, if you have any queries please don’t hesitate to email us at communications@confused.com. Ruby (Confused.com Representative)

Posted 4 years ago

“Too expensive and uncompetitive”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback. As we are a price comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ruby (Confused.com Representative)

Posted 4 years ago

“TOO CONFUSING COULD NOT GET THE EXACT ITEMS TOGETHER FOR THE COVER I WANT AND NEED”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. I’m sorry you feel this way about Confused.com, if you have any queries please don’t hesitate to email us at communications@confused.com. Ruby (Confused.com Representative)

Posted 4 years ago

“The 'Confused' personal details page does not allow me to change my marital status from 'married' to 'widowed' As a recently bereaved man I find this insensitive.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. I’m sorry you feel this way about Confused.com, you should be able to amend this information on your quote. If you have any queries please don’t hesitate to email us at communications@confused.com. Ruby (Confused.com Representative)

Posted 4 years ago

“Trying to get home insurance for a house which has once been flooded. We need to be sure that flooding s covered. The no 1 best deal when I contacted them said they did not cover flooding. So without checkin gindividaully, confused's best atches, how d I knw what is covered. it is time consuming. NOt good”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. I’m sorry you feel this way about Confused.com, if you have any queries please don’t hesitate to email us at communications@confused.com. Ruby (Confused.com Representative)

Posted 4 years ago

“The quote that was returned required a series of other questions which totally invalidated the price quoted. Not only that, but I was taken to a dead-end and told to call Admiral with no quote reference being provided which meant I had to re-run through all of the information again.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. I am very sorry this has happened to you and would like to investigate this for you, can you please email communications@confused.com? I look forward to your email and I am sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 4 years ago

“My son in law arranged my new insurance I am happy with the new policy but would not ever talk to friends and family about this type of thing”

Helpful Report

Posted 4 years ago

“Very disappointed with your partners, spent time on your comparison site, looked up which one was suitable for me, needed some extra information before I committed, called Esure and they informed me that because I have a reference No. from a comparison site an automatic charge of over 11% would be added just for them to access the account.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We are sorry to hear this has happened. If you would like us to look into this, please can you contact our support team at, communications@confused.com with the details of your query? I'm sorry for any inconvenience caused and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 4 years ago

“promised freebies,purchase 2 insurances but no help how to get those gifts ,very poor and deliberate to keep down the numbers of folk claiming ,will avoid”

Helpful Report

Posted 4 years ago

Hello Jonathan, I’m sorry to hear you haven’t received a reward after purchasing via Confused.com. Can you please email communications@confused.com so a member of our team can investigate this for you? We look forward to hearing from you. Alicia (Confused.com Representative)

Posted 4 years ago

“Gave up on page 357 of the questions”

Helpful Report

Posted 4 years ago

I’m sorry to hear you didn’t complete your quote form. If you require assistance during the quote form, please email our support team at communications@confused.com and they’ll be happy to help. Alicia (Confused.com Representative)

Posted 4 years ago

“Your section regarding previous flooding require work. Although I said no flooding in the last 10 years your cheapest quotes from the post office were not valid as any flooding from property being built is the requirement. Price went to double that quoted.”

Helpful Report

Posted 4 years ago

Hello Robert, Thank you for your review and I'm sorry this has happened. If you would like us to investigate this for you, can you please email communications@confused.com? Ruby (Confused.com Representative)

Posted 4 years ago

“I HAVE NOTHING TO SAY SO THIS IS JUST TO GET PASSED !”

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Posted 4 years ago

“Too expensive”

Helpful Report

Posted 4 years ago

Hello carolyn, Thank you for your feedback. As we are a price comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Corey (Confused.com Representative)

Posted 4 years ago

“Total joke the offers sent are no resemblance of the figures quoted eg £252 became £1360 and this wasnt a one off no details changed on my requirements. The site need to improve the monitoring of agencies using the site and not allow it for the commission.”

Helpful Report

Posted 4 years ago

Hello Paul, Thanks for your review. We are sorry to hear this has happened. If you would like us to look into this, please can you contact our support team at, communications@confused.com with the details of your query? I'm sorry for any inconvenience caused and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews