“Easy to use and plenty of choice of insurance companies. Very quick and easy when I’d chosen my preferred company. Not bad for a 77 year old novice to sort out this problem. Thank you.”
“Because the variety of results provided from comparing offers, is so simple and virtually automatic when using Confused.com. Then the results are very competitive.”
Hello Matthew,
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Jess, Confused.com Representative
“Great website. Easy to follow and good showing the top 5 companies and easily able to compare them. I found it a little bit annoying with all of the following email reminders”
“Like the Confused.com experience, trying to claim my rewards via the app is a nightmare, i have recently bought x2 car insurance and home insurance via Confused, trying to download the app is proving impossible.”
“The questionaire was easy to fill out, and the quotes that can back were competitive. It was then easy to compare multiple quotes to find the one with the lowest cost that best suited my needs.”
