Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,491 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,491 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expensive, not many options.”

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Posted 5 years ago

“Found the web site 'confusing'! as I could not see where to show interest/buy when the initial quotes were displayed. In the end, I rang Nationwide direct and am still awaiting their written quote.”

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Posted 5 years ago

“I called the company to take out the policy and they said someone would call me back within 15mins that was 5 days ago and they still haven't called back”

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Posted 5 years ago

“I found the right price went through to the website and answered more questions then I wasn’t able to complete my order. This happened twice, I was very cross.”

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Posted 5 years ago

“I didn't get my reward!”

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Posted 5 years ago

“Two years in a row the website did not recognise my address as it is a 1 year old house, even though I have been registered everywhere, and I had to spend time ringing up more than to get my insurance sorted. I was also to get 30 pounds cash back through top cash back and missed out on getting that because I had to ring through my insurance.”

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Posted 5 years ago

“I had some issues with the form technically. Also I wanted to say that I had a lodger and there was no space for that.”

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Posted 5 years ago

“Could not finally pay to open the monthly payment plan, kept telling me it couldn't be processed and told me to ring them. I tried, and didn't succeed.”

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Posted 5 years ago

“There seems to have been a technical fault, which I've not experienced with Confused before. The provider/quote presented as best value (esure) said that it would not accept the quote and instead gave the phone number of a specialist provider. The links to alternative providers Sheila's Wheels and LVE did not work. In the end, I went direct.”

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Posted 5 years ago

“hi - Found the Acesss amounts confusing - typically if £100 selected on B & C this was then overridden by endorsement at end of quote saying it was £250. No details given as to what access applied in what situation - not ideal when trying to insure your home”

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Posted 5 years ago

“Quotes did not include everything listed in form.”

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Posted 5 years ago

“Delay in receiving reward the main issue of complaint. Otherwise, the process in streamlined.”

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Posted 5 years ago

“Confused.com was a complete waste of time. I was looking for second home insurance and Confused.com claimed it could do that, but when I contacted the individual insurers they didn’t do second home insurance. Very frustrating.”

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Posted 5 years ago

“I could no get it to let me change people who I wanted on the policy”

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Posted 5 years ago

“The quote increased by to much over a 2 week period”

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Posted 5 years ago

“w e tried to pay for insurance but found it was impossible to pay for it”

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Posted 5 years ago

“Quotes need to be easier to view at a glance.”

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Posted 5 years ago

“Enough said Regards Anonoymous.”

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Posted 5 years ago

“Lives up to its name very confused .com”

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Posted 5 years ago

“The selected insurance - Nationwide - did not ultimately offer the cover asked for by me in the Questionnaire. What is more worrying is that this wasn’t immediately apparent. So I thought the whole exercise was a bit pointless.”

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Posted 5 years ago

Confused.com - Home Insurance is rated 4.6 based on 61,491 reviews