Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.58

4.6 Rating 63,589 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 63,589 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“your questions not simple and straight forward like other and quotes to high”

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Posted 4 years ago

“Had to go through to contact insurer who then repeated all the questions again resulting in a higher quote. Very frustrating!”

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Posted 4 years ago

Hello, Thank you for your feedback. I’m sorry your prices increased, if you would like us to investigate this for you, please email communications@confused.com. I’m sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 4 years ago

“Tried to buy and payment crashed. Went to insurer so no freebies. Dissapointed.”

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Posted 4 years ago

Hello, Thank you for your review. If the quote originated through Confused.com, you will be eligible for Confused.com rewards. You will need to claim through our website. I hope this helps. Ruby (Confused.com Representative)

Posted 4 years ago

“No support from u”

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Posted 4 years ago

Hello, Thank you for your review. I'm sorry you feel this way, can you please email communications@confused.com so we an assist you. Ruby (Confused.com Representative)

Posted 4 years ago

“I put in all my bespoke answers for the level of cover that I wanted but when the quotes were shown, all the companies were showing different levels.”

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Posted 4 years ago

“To much information to put in. Plus when went on a site to take up the offer it was more than quoted.”

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Posted 4 years ago

“I’ve been waiting since Monday.for a reply from the young lady who rang me last week about our building and house insurance request”

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Posted 4 years ago

“I am not in the habit of recommending any companies to friends or colleagues. I use confused.com when I need to but I don't always use their recommendations. Don't take it personally.”

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Posted 5 years ago

“STANSTED AIRPORT ESSEX LONDON CM 24 8AA”

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Posted 5 years ago

“no comment”

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Posted 5 years ago

“I thought I had a very good price but then Swinton charged £35 for setting up the insurance so price not as good on your website!”

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Posted 5 years ago

“The company offerring the best deal should come with a warning DONT COME TO US IF YOU ARE IN A NEWBUILD!! I am very busy snd my time is valuable and I completed the online forms which took me as far as payment page then I saw that their system had changed the huse number of my address from correct to WRONG. If I had not spotted this I would have insured the wrong house!!! After an age I got thru to customer serice who admitted they cannot cope with newbuilds. (MY post Code IS registered and IS correct and everyone else accepts it... )so I asked if it could be amended. Cust service said no I would have to start all over again on the phone....so I went elsewhere . No problem with online there....”

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Posted 5 years ago

“Had to phone AA to get breakdown cover. What a nightmare. Having given all information online then am asked for it all over again. Also windscreen cover free on website but on the phone it’s £75 for a claim”

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Posted 5 years ago

“I didn’t want a basic policy and it kept trying to keep me on the cheapest quote”

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Posted 5 years ago

“The system worked but not as advertised.”

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Posted 5 years ago

“I did this because of the £25 cashback on quidco. It had not been tracked and am unable to make a claim. Very cross could have got it cheaper elsewhere”

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Posted 5 years ago

“On calling one of the insurance company discovered cover wasn’t as comprehensive as required.”

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Posted 5 years ago

“Not very good as payment wouldn't go through.”

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Posted 5 years ago

“Quotes received were giving minimal cover so the deal was no better than the one one offered directly by my insurance company!”

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Posted 5 years ago

“Was not able to complete transactions on home insurance”

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Posted 5 years ago

Confused.com - Home Insurance is rated 4.6 based on 63,589 reviews