Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.58

4.6 Rating 63,582 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 63,582 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You fill everything out as you go along and it gives you price but then they give you options which put price up and I wasn't sure if they were needed or if they were already included in first price”

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Posted 4 years ago

“Unable to get past payment to confirm purchase”

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Posted 4 years ago

“I got a quote before my insurance was due as I searched the market for the best deal, compared it to other quotes with other providers but then returned only to find the quote was had increased! My details had remained the same so I did not see why there should be an increase in my premium. Talked to someone by phone who advised the quote I had decided to buy had expired! Was so frustrating and I only went with Confused because my insurance was due and I had lost the energy and will to look at any more sites.”

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Posted 4 years ago

“lack of trust”

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Posted 4 years ago

“It was a pain to use and kept restarting”

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Posted 4 years ago

“Found it quite easy to navigate the site, but once you get to putting in insurance details it started to get more confusing.”

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Posted 4 years ago

“I tried your lowest price ìnsurance which was admiral insurance .When I click on to buy it did not go through.”

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Posted 4 years ago

“I found prices a LOT cheaper elsewhere.”

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Posted 4 years ago

“.”

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Posted 4 years ago

“Have taken out home insurance recommended but was disappointed not to get £20.00 voucher which was advertised. Feel this was misleading advertising.”

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Posted 4 years ago

“It is a search engine like the rest.”

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Posted 4 years ago

“i couldnt access the sitde as ut was frozen but not at my end . I ended up going else where. I was offefred 3 choices because i couldnt amend by details due to a frezze”

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Posted 4 years ago

“Couldn’t get on site”

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Posted 4 years ago

“Had to cancel my bank card due to one of the company's you recommend not being secure.”

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Posted 4 years ago

“Got confused with passwords couldn’t access anything. Had to come out and go back into days later”

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Posted 4 years ago

“Buildings insurance quotes found by confused.com are clearly based on a generic set of questions - each provider then has their own endless questions, depending on the answers to which, a materially different final quote is given. The original price comparison is therefore meaningless. Claiming a "reward" (about which much is made in the TV adverts) predictably involves agreeing to some small print about some marketing company getting hold of one's data - so there are strings attached, and it is not actually free.”

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Posted 4 years ago

“Uuuuuuuuty”

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Posted 4 years ago

“Your website kept freezing”

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Posted 4 years ago

“Left me confused.com and some of the quotes were on the high side. Other comparison sites were cheaper.”

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Posted 4 years ago

“The process was not as easy as other websites and was very long and sometimes confusing.”

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Posted 4 years ago

Confused.com - Home Insurance is rated 4.6 based on 63,582 reviews