Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,481 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,481 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a pain to use and kept restarting”

Helpful Report

Posted 4 years ago

“Found it quite easy to navigate the site, but once you get to putting in insurance details it started to get more confusing.”

Helpful Report

Posted 4 years ago

“I tried your lowest price ìnsurance which was admiral insurance .When I click on to buy it did not go through.”

Helpful Report

Posted 4 years ago

“I found prices a LOT cheaper elsewhere.”

Helpful Report

Posted 4 years ago

“.”

Helpful Report

Posted 4 years ago

“Have taken out home insurance recommended but was disappointed not to get £20.00 voucher which was advertised. Feel this was misleading advertising.”

Helpful Report

Posted 4 years ago

“It is a search engine like the rest.”

Helpful Report

Posted 4 years ago

“i couldnt access the sitde as ut was frozen but not at my end . I ended up going else where. I was offefred 3 choices because i couldnt amend by details due to a frezze”

Helpful Report

Posted 4 years ago

“Couldn’t get on site”

Helpful Report

Posted 4 years ago

“Had to cancel my bank card due to one of the company's you recommend not being secure.”

Helpful Report

Posted 4 years ago

“Got confused with passwords couldn’t access anything. Had to come out and go back into days later”

Helpful Report

Posted 4 years ago

“Buildings insurance quotes found by confused.com are clearly based on a generic set of questions - each provider then has their own endless questions, depending on the answers to which, a materially different final quote is given. The original price comparison is therefore meaningless. Claiming a "reward" (about which much is made in the TV adverts) predictably involves agreeing to some small print about some marketing company getting hold of one's data - so there are strings attached, and it is not actually free.”

Helpful Report

Posted 4 years ago

“Uuuuuuuuty”

Helpful Report

Posted 4 years ago

“Your website kept freezing”

Helpful Report

Posted 4 years ago

“Left me confused.com and some of the quotes were on the high side. Other comparison sites were cheaper.”

Helpful Report

Posted 4 years ago

“The process was not as easy as other websites and was very long and sometimes confusing.”

Helpful Report

Posted 4 years ago

“your questions not simple and straight forward like other and quotes to high”

Helpful Report

Posted 4 years ago

“Had to go through to contact insurer who then repeated all the questions again resulting in a higher quote. Very frustrating!”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback. I’m sorry your prices increased, if you would like us to investigate this for you, please email communications@confused.com. I’m sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 4 years ago

“Tried to buy and payment crashed. Went to insurer so no freebies. Dissapointed.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. If the quote originated through Confused.com, you will be eligible for Confused.com rewards. You will need to claim through our website. I hope this helps. Ruby (Confused.com Representative)

Posted 4 years ago

“No support from u”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. I'm sorry you feel this way, can you please email communications@confused.com so we an assist you. Ruby (Confused.com Representative)

Posted 4 years ago

Confused.com - Home Insurance is rated 4.6 based on 61,481 reviews