Name: Confused.com - Home Insurance
Rating: 4.57

“Was unable to help me.”

Posted 1 year ago

Hello Sulina, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you were not satisfied with the service received. If you need further assistance or would like to discuss this in more detail, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Kath, Confused.com Representative

Posted 1 year ago

“You showing me cheaper quote. When we go there Web then say not available”

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Posted 1 year ago

Hello Aduparayil, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Aduparayil. We hope to hear from you soon. Kath, Confused.com Representative

Posted 1 year ago

“SSO login ceased to work .”

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Posted 1 year ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. Please can you email communications@confused.com with details of your query and our team will be happy to help. Kath, Confused.com Representative

Posted 1 year ago

“Quote no way matches final quote when transferred to provider”

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Posted 1 year ago

Hello Stanley, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com? I’m very sorry for any inconvenience this has caused you, Stanley. We hope to hear from you soon. Ka, Confused.com Representative

Posted 1 year ago

“Try to use your link to get into Tesco and buy the insurance but Tesco did not recognise the reference so therefore I couldn’t buy the insurance.”

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Posted 1 year ago

Hello Hanita, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 year ago

“Your quote was £137 the actual price was £550”

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Posted 1 year ago

Hello Pauline, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Pauline. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 year ago

“Entered all details for a quote and then it asked me to register for an account in order to get the quote which I diid do then verified email address for it to wipe out all the info. I had entered in for the quote. I then had to do it all again from scratch and the results had different excess amounts in them. Highly frustrating so we ended cup renewing our existing policy that was £10 more as much easier”

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Posted 1 year ago

Hello Patrick, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“I never got my free gift.”

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Posted 1 year ago

Hello, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Jess, Confused.com Representative

Posted 1 year ago

“Tried to buy sky insurance for 3 days but no can do”

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Posted 1 year ago

Hello Robert, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 year ago

“I have tried to book insurance with Sky on several occasions over the last few days and there is always a problem and they are unable to proceed.”

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Posted 1 year ago

Hello Alix, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 year ago

“The quote was competitive. However, the link through to the recommended vendor (Sky) didn’t work. Using a competitor site I was able to complete the purchase.”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“All too expensive”

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Posted 1 year ago

Hello Clare, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 year ago

“I could not use the £20 rewards voucher because the code was not working.It got expired 1 week ago and I asked for a replacement voucher as it was not my fault that the code was not working. The staff was very rude and did not give me a replacement voucher. So will not recommend and I am not happy.”

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Posted 1 year ago

Hello Ajoy, Thank you for leaving your review. I can see our rewards team have resolved your rewards issue and issued a gogw as replacement. I hope this helps! Ka, Confused.com Representative

Posted 1 year ago

“its just insurance, cheapest is best.”

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Posted 1 year ago

Hello Roger, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 year ago

“Initially I was not told by your advisor about the restriction on unoccupied condition. It became clear after third telephone call. Such an important information was deliberately withheld from me. I nearly bought the insurance but I was saved by last advisor abdul who told me about the conditions .”

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Posted 1 year ago

Hello Anjuman, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 1 year ago

“I managed to find an excellent quote, then I was unable to continue with my application and payment - I have no idea why!!”

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Posted 1 year ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ruby, Confused.com Representative

Posted 1 year ago

“Your link to cash back is rubbish , if you amend quote in anyway before you purchase , the CB doesnt log . So started again with another company , got same price and confirmed cash back . You make it too difficult”

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Posted 1 year ago

Hello Mark, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 1 year ago

“show the price of building `and content then confuse you with add on very confusing you got right name for it”

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Posted 1 year ago

Hello Mohammed, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 year ago

“After using alternative search engines I found the same policy for £30 cheaper”

Helpful Report

Posted 1 year ago

Hello Paul, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Jess, Confused.com Representative

Posted 1 year ago

“Poor choice of home insurance deals. It’s easier to just search google.”

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Posted 1 year ago

Hello David, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you were unable to find a competitive quote on our website. If you need assistance, you can get in touch with our support team via the contact form located on our website. Corey, Confused.com Representative

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews