Name: Confused.com - Home Insurance
Rating: 4.57

“My reward cannot be claimed because it is a newly built property and the address does not appear.”

Posted 1 year ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 1 year ago

“Not sure if confused should recommend some of the companies.”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 1 year ago

“Not the cheapest”

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Posted 1 year ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 1 year ago

“Having completed all the asked data, both accurately and completely, I was aggreived to find that information was not passed on to the relevant insurance companies. This led to misunderstandings and cancellation of chosen ( and paid for ) policies. Time wasting and worrying.”

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Posted 1 year ago

Hello Jonathan, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 1 year ago

“Usually find confused.com to be easy to use and good value. However, I had a home insurance claim in the last 12 months and despite including details of this on the form, none of the policies I attempted to purchase had included this. When I manually added it via the insurers websites, the quotes all went up by at least 50%.”

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Posted 1 year ago

Hello Nina, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 1 year ago

“Admiral came back with £2500 (ish) quote. When I tried to confirm it, they put it up to £3600 (ish) with none of my data changing. Very disappointing and a complete waste of my time.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 1 year ago

“I was offered a reward for taking out a policy through confused.com and have tried to obtain it but have been unable to do so.”

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Posted 1 year ago

Hello Harold, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Corey, Confused.com Representative

Posted 1 year ago

“Tesco bank website was not able to give me that price and having alert about not to give you home insurance this time.”

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Posted 1 year ago

Hello Sohel, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Sohel. We hope to hear from you soon. Alicia, Confused.com Representative

Posted 1 year ago

“You notified me of a best deal with Ageas and recommended them. I took out a policy with them and 1/2 hour later my wife told me we were already insured with The Policy Expert and for £180 less. I had to cancel with Ageas and am waiting a refund.”

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Posted 1 year ago

Hello Stanley, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way / I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 1 year ago

“TO BE INFORMED THAT A 60% INCREASE TO GOLD COVER AFTER BEING QUOTED £125.88 PREMIUM. AFTER ASKING FOR ALL THE COVER THAT I REQUIRE AND BEING INFORMED THAT MY NEEDS HAD BEEN CATERED FOR.”

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Posted 1 year ago

Hello Pete, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Pete. We hope to hear from you soon. Kath, Confused.com Representative

Posted 1 year ago

“did not allow me to get the cheapest deal”

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Posted 1 year ago

Hello Chris, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 1 year ago

“Moneymaker are better value, cheaper insurance with the same insurer.”

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Posted 1 year ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Kath, Confused.com Representative

Posted 1 year ago

“Could not complete transition on essentials (more than”

Helpful Report

Posted 1 year ago

Hello Alan, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Kath, Confused.com Representative

Posted 1 year ago

“When I went to buy the insurance the connection was cancelled”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Kath, Confused.com Representative

Posted 1 year ago

“The prices were good but very difficult to find out exactly what was covered son descided to go with a company I could talk to.”

Helpful Report

Posted 1 year ago

Hello Phillip, Thank you for leaving your review. I'm sorry you experienced this difficulty. If you would like to discuss the details of your cover, we’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Kath, Confused.com Representative

Posted 1 year ago

“Not helpful. On completing application the offer included an unacceptable exclusion.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Kath, Confused.com Representative

Posted 1 year ago

“The price quoted was not confirmed by the actual insurance company. !!!!!”

Helpful Report

Posted 1 year ago

Hello Christopher, Thank you for your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Christopher. We hope to hear from you soon. Kath, Confused.com Representative

Posted 1 year ago

“Went through all questionnaire and at the end wouldn’t accept payment!”

Helpful Report

Posted 1 year ago

Hello Mariel, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Kath, Confused.com Representative

Posted 1 year ago

“Did not get a clarifued quote there, had to contact More Than which was difficult as more than a half hour for them to answer the phone. Eventually got a quotation but nó detail provided. Called them again another half hour wait to answer the phone but could not get any commitment to obtain a detailed quote. A total disaster here.”

Helpful Report

Posted 1 year ago

Hello Joe, Thank you for leaving your review. If sorry to hear of the issues you experienced after using our website. As part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Joe. We hope to hear from you soon. Kath, Confused.com Representative

Posted 1 year ago

“The lowest one from LV started at £247 but when going on their site and just amending a few items it end up at £475. Useless.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I'm sorry to hear that you're not happy with your amended price. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Kath, Confused.com Representative

Posted 1 year ago

Hello, Thank you for leaving your review. I'm sorry to hear that you are not happy with your amended price. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Kath, Confused.com Representative

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews