Name: Confused.com - Home Insurance
Rating: 4.57

“The process was absolutely appalling services, unable to on top my account, never again”

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“Horror stories about the companies you suggest”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“Wasted a lot of time going to a couple of recommended providers who couldn’t meet my needs . Independent search was more helpful”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“Make my policy easily visible !!! Why is my renewal premium higher than if I bought a new policy via a comparison website ???”

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Posted 2 years ago

Hello, Thank you for your review. As we're a comparison website, we don't administer any policies or process any payments at Confused.com, so we are unable to provide you with your policy documents, if you contact your insurance company directly they will be able to help. You will find their contact details on their website. If you're having problems finding this information, please email us at, communications@confused.com and we will find their contact details for you. I hope this helps. Amy (Confused.com representative)

Posted 2 years ago

“misleading, as Aviva declined the quote I had from confused.”

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Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you.

Posted 2 years ago

“Someone ran into my car….I wasnt in the car , car was parked. Your form can’t capture this information”

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Posted 2 years ago

Hello, Thank you for your review. If you would like assistance with your car insurance quote, please feel free to contact us via our live chat feature. You can also email our support team for help at, communications@confused.com. I hope this helps and I apologise for any inconvenience caused.

Posted 2 years ago

“Web page kept shutting down so even after going through transaction twice still could not complete”

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Posted 2 years ago

Hello, Thank you for your review. As we're a comparison website, we don't administer any policies or process any payments at Confused.com. Therefore, if you are experiencing any issues when attempting to purchase your policy, you should contact your insurance company directly and they will be able to help. You will find their contact details on their website. If you're having problems finding this information, please email us at, communications@confused.com and we will find their contact details for you. I hope this helps and I apologise for any inconvenience caused.

Posted 2 years ago

“I DID NOT LIKE THE FORMAT AND NEED TO SEE (NOT WAIT FOR SCHEDULE) WHAT I AM BEING COVERED FOR , NAME OF POLICY AND ADDITIONS ADDED. WHICH CAN BE PRINTED BY MYSELF”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this in more detail, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you.

Posted 2 years ago

“Similar to other comparison sites.”

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Posted 2 years ago

“MBNA require all my bank details, favour monthly payments, will not take credit card payment.”

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Posted 2 years ago

Hello, Thank you for your review. As we're a comparison website, we don't administer any policies or process any payments at Confused.com. Therefore, if you are experiencing any issues when attempting to purchase your policy, you should contact your insurance company directly and they will be able to help. You will find their contact details on their website. If you're having problems finding this information, please email us at, communications@confused.com and we will find their contact details for you. We can also contact MBNA on your behalf if you would prefer. I hope this helps.

Posted 2 years ago

“I only went through confused.com to get cashback but haven't got any. 😕”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you.

Posted 2 years ago

“Any switching company which promotes Hastings Direct is not to be trusted - quite the worst company I have dealt with in my 63 years. Aims for a really low level of customer service...and fails to reach it. Incompetent to an art form.”

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Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you.

Posted 2 years ago

“Lengthy process then at the end when about to pay electronic system would not complete and no follow up from confused .com”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“I spent time and a lot of effort all wasted. Twice I came to a point where I could not get further because they would not accept my requirements and a final one would not accept my name and required other additions to it so I gave up. I then rang my current insurer and within a few minutes everything was settled to my satisfaction. I shall not try booking on line again.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“You gave me quotes with legal protection included but when you were put through to their Site Legal Protection was not included . Therefore an added £25 would then be added to the original price . NOT VERY HAPPY WITH THIS SITE”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“All quotes are out but would not let me buy it. A complete waste of time.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“I have been trying for the past few days to buy Tesco Bank buildings insurance but with no success. Every time I get to the checkout page it says it's not available. I have just sent an email to confused.com about this because, having phoned Tesco Bank they cannot help me because of fair pricing and a voucher is involved.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“poor service”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“Prices offered by confused change the moment you click through to the insurer. Insurer then reprices after selling because they don’t honour the underwriting questions asked by confused. Utterly hopeless experience. Waste of time.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“Tesco insurance was best price I'd found on your site and remains to be seen how good as only just signed up. BUT am finding it impossible to confirm my reward (Halfords voucher and Greggs coffees). How on earth do u do it, I have entered my details including the Tesco policy number on your site several times, but NOTHING happens! Please advise me as u have NO telephone number to call. Maybe then I can up your review”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews