Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 68,553 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 68,553 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Very easy to use great rewards”

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Posted 2 months ago

“Straightforward and easy to action”

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Posted 2 months ago

“Showed a variety of policies which would cater for my requirements and allowed easy comparison of those possible for my choice.”

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Posted 2 months ago

“I tried to download the app in order to redeem the offer you have on your website and it does NOT ALLOW ME TO DO THAT. Time is running out! it was because of your offer of gifts and free monthly coffee that I had chosen Confused.com!! I am very disappointed and that's why I have given you a very low score.”

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Posted 2 months ago

Hello Arshid, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com with a screenshot of the issue Ka, Confused.com Representative

Posted 2 months ago

“Looking forward to my reward of Sainsbury gift card”

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Posted 2 months ago

“This helped me find buildings insurance”

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Posted 2 months ago

“It’s ok no comment”

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Posted 2 months ago

“Easy to follow”

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Posted 2 months ago

“Happy with the price I got on my insurance”

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Posted 2 months ago

“A very straightforward process”

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Posted 2 months ago

“Easy to use website. Keeps info stored for future use.”

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Posted 2 months ago

“Very professional, and the on line form was not to difficult to fill out. The cost of home and content insurance was very competitive and i would use confused.com again.”

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Posted 2 months ago

“Ease of the website makes it easy”

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Posted 2 months ago

“Gave me a fast & efficient range of quotes.”

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Posted 2 months ago

“Easy to navigate and find the cover that I wanted at a reasonable price”

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Posted 2 months ago

“Easy to use”

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Posted 2 months ago

“Confused. Com research lots of insurance companies so that they can offer a good choice. Their website is easy to use and after sale service is good also.”

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Posted 2 months ago

“Good price and comparative price.”

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Posted 2 months ago

“Can't buy the policy Hastings site has been down for a few days now”

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Posted 2 months ago

Hello David. Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 2 months ago

“Competitive quotes.”

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Posted 2 months ago

Confused.com - Home Insurance is rated 4.6 based on 68,553 reviews