Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 68,553 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 68,553 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“I find the website easy to navigate and the offers are tailored to your specific needs. I always use confused.com - it's my choice for comparing car, home and travel insurance.”

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Posted 2 months ago

“I found the whole process easy to navigate well done Confused . Com”

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Posted 2 months ago

“Easy and convenient to use”

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Posted 2 months ago

“The interface and responsiveness of the website makes this daunting task and easy one. Loved it.”

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Posted 2 months ago

“Great choice to suit your requirements.”

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Posted 2 months ago

“Easy to use, better prices than other sites more recognisable companies 😊”

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Posted 2 months ago

“Was able to reduce my premium by £100 by not renewing my existing policy. Thank you Confused.com”

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Posted 2 months ago

“Very helpful”

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Posted 2 months ago

“Easy enough to find what I needed. In the end, I used the best quote to negotiate a better deal from my existing insurer, Homeprotect. So I bought insurance direct from Homeprotect, but not Homeprotect via Confused.com - which in itself sounds a bit confusing!”

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Posted 2 months ago

“got a good quote”

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Posted 2 months ago

“Twice changed the prices for unknown reasons!”

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Posted 2 months ago

“Great experience”

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Posted 2 months ago

“Helpful when comparing prices and conditions.”

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Posted 2 months ago

“Thanks very much l will be renew this very shortly. I have renewed my car insurance through you with Tesco My wife paid this that's why this hasn't shown up”

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Posted 2 months ago

“Nothing to say”

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Posted 2 months ago

“I just couldn’t get a completion with Hastings . Frustrating website . Invited to phone but the service hangs up on you. Duh”

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Posted 2 months ago

Hello Christopher, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 2 months ago

“Competitive price and easy to set up.”

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Posted 2 months ago

“Gave me chance to easily compare several insurance quotes”

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Posted 2 months ago

“Good comprehensive service”

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Posted 2 months ago

“Great prices & customer service 10/10”

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Posted 2 months ago

Confused.com - Home Insurance is rated 4.6 based on 68,553 reviews