Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 68,553 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 68,553 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Highly recommend Confused.com”

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Posted 2 months ago

“Competitive price. Easy transaction to complete new insurance. Difficult to obtain e-gift”

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Posted 2 months ago

“managed to get my home insurance down by £20.00, very pleased.”

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Posted 2 months ago

“Easy to use”

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Posted 2 months ago

“Very pleased with confused. Com nothing else to say.”

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Posted 2 months ago

“Thank you Confused”

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Posted 2 months ago

“Had difficulty in getting documents to print off through Tesco Account.”

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Posted 2 months ago

“Very easy to get my insurance sorted out and at a very fair price”

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Posted 2 months ago

“easy to use, saved money compared to money supermarket so if one comparison site doesnt work for you try try again,its worth it.”

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Posted 2 months ago

“Useful info”

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Posted 2 months ago

“It is a good to be reminded more than once that renewal of one's house insurance is coming up and a long list of possible companies saves one having to search.”

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Posted 2 months ago

“All good so far.”

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Posted 2 months ago

“Very good and price was right”

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Posted 2 months ago

“Excellent thanks.”

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Posted 2 months ago

“Your customer support is poor; not helpful at all. I took out Home Insurance against your quote (while other sites were cheaper); but I could not claim the Rewards! I shall never use Confused.com in future again! Or recommend to any fiend. Extremely disappointed.”

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Posted 2 months ago

Hello Niranjan, I'm sorry to hear you are experiencing difficulties claiming your Confused.com rewards after purchasing home insurance using our website. Please get in touch via email at communications@confused.com and our customer support team will be able to help. Apologies for any inconvenience caused. Jess, Confused.com Representative

Posted 2 months ago

“Excellent service and value!”

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Posted 2 months ago

“Whilst the purchase went ok, I found out later that if you don't have a smart phone you cannot claim the £20 reward voucher. I only have a desktop computer, so I have lost the reward. Needless to say I am extremely annoyed and won't be dealing with the company again”

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Posted 2 months ago

Hello, I'm sorry to hear you feel this way. The business decision to transfer our reward promotion exclusively to the app is in no way discriminatory as the app is available to any and all users, regardless of age, that possess a compatible device. By making rewards app exclusive we are able to offer users a wider range of rewards and ensure that reward claims are processed more efficiently, which decreases the time you'll be waiting for a reward. Managing within the app also makes the process easier and clearer. Apologies for any inconvenience caused. Jess, Confused.com Representative

Posted 2 months ago

“I was very happy with the prices, Confused saved me ov £60 on my contents insurance. The app works well and the link to provider is very smooth.”

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Posted 2 months ago

“Got me good value”

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Posted 2 months ago

“Excellent service”

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Posted 2 months ago

Confused.com - Home Insurance is rated 4.6 based on 68,553 reviews