Hi Eileen,
Thanks for your feedback.
I am sorry to hear you feel this way.
I have reviewed your account and I can see you submitted your reward claim on 17-02-2026
I can see your reward shown successful and you selected Sainsburys reward on 05-03-2026.
If you need further assistance, feel free to contact us.
Ka, Confused.com Representative
“Poor. I chose a product and was taken to the insurer's site from Confused. I made the purchase but the policy that came through was different to what I selected under Confused . . . it had a higher excess than what I selected when I was in Confused”
Thanks for leaving your review.
We’re very sorry to hear that your quote details were incorrect when you reached the insurers site; this is definitely not the experience we want for you.
We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email complaints@help.confused.com with name of insurer in question so we can look into this immediately?
Ka, Confused.com Representative
“I have used other options to look at home insurance. In the end Confused .com offered better value and the benefit of having a free drink each month and money to spend suited me best.”
“Confused.com helped me to switch my Home Insurance provider quickly and with no fuss. I was able to save about £50 compared to accepting my insurer's renewal premium. In addition, I'm expecting to receive a Reward from Confused.com in the near future.”
“Confused.com helps me take the hassle out of my renewal process. They provide a very simple process that ensures I have a choice when it comes to such important matters, and forgetting the rewards which elevates the service.”
