“I fill out the information accurately.
Confuse send me matched/best products.
I purchase said policy, only to find in the policy paperwork, that it is not suitable, because the information was ignored. If i lhad not spotted the issue the insurance is useless and would have been voided.
So I had to ring the company and cancel.
Then the next several companies on the list also were not a match.
Had the same problems last year.
Won't be using again.”
Thanks for leaving your review.
We’re very sorry to hear that your quote details were incorrect when you reached the insurers site; this is definitely not the experience we want for you.
We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email help@help.confused.com so we can look into this immediately?
Confused.com Representative
Hi Phillip,
We're sorry you found it very confusing. We want to help you get this sorted as smoothly as possible.
If you can share a bit more detail about what’s unclear (e.g. quotes, the flow, or a specific step you’re stuck on) with our CS team, they'll be happy to assist! You can reach them at help@help.confused.com.
Kind regards,
Confused.com Representative
