“Good selection of providers with competitive rates to choose from but after selecting no idea how or when to claim vouchers for supermarkets or hot drinks as mentioned in promotional material”
“Comparing insurance policies was easy.
Easy to tweak searches and change information.
Prices were competitive if you factor in the reward voucher.
Getting the reward voucher required the app,which I wasn't happy about.
The voucher needs a bit of effort on your part to receive.
Would use Confused again if competitive.”
“Easy to follow instructions so I was able to see what was available and likely costs. This was helpful so I could purchase the required and correct insurance.”
“I tried at least 4 comparison sites, my original insurer and others. Confused gave the best offer and I went with it being very satisfied with my experience. I did not give the full 10 marks because after paying the new insurer there was no immediate follow up about the offers on the Confused website that you may be able to claim if you bought your insurance through the Confused website.”
“The prices suggested by confused.com were very different to the prices offered by the actual insurers, which defeated the purpose of using a comparison site.”
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Jess, Confused.com Representative
“The process is fine as are the prices, however, the so called REWARDS system is a joke. If you buy more than one Insurance Policy per annum their rewards handlers go into melt down and suspect you of being a scammer. Confused, you let yourselves down, rubbish”
Hello Geoffrey,
Thanks for leaving a review.
I'm very sorry to hear you had this experience with the Confused.com rewards.
Because you have posted on a review site, we cannot view your specific Confused.com account details here. To help us resolve this, please email our support team at help@help.confused.com. Once we have your details, we can jump right in and find out what went wrong.
Jess, Confused.com Representative
