Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,978 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,978 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the system was fairly easy to use there were two questions that almost certainly adversely affected my quote or number of quotes received: 1) Has my house been underpinned. I had to answer yes but there was no chance to qualify that the underpinning was part of a planned extension 2) The distance my house is away from water is less than 200m but it is up a small hill; half of Sussex would flood before our house Also the amount of information on each quote was inadequate and required significant more research into each company / quote to understand what cover I was getting.”

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Posted 6 years ago

“You change the quote everyday,I don't like it.”

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Posted 6 years ago

“No comment”

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Posted 6 years ago

“The comparison for insurance advised that British Gas was the best choice. However when trying to purchase the rate quote increased more than £300! There was no way to speak to British Gas or Confused - I sent an email to confused and still wait for a response. I had cancelled my original policy based on the result of your website. I then went to provider No.2 and purchased, although it was more than British Gas - not over impressed”

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Posted 6 years ago

Hello Mr Fenner, Thank you for your review. I am very sorry to hear that you have experienced this issue on Confused.com. I can see that our customer support team is currently dealing with your complaint, and I hope that it is resolved soon. Thank you for using Confused.com, and I am sorry for any inconvenience caused.

Posted 6 years ago

“No insurance found.”

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Posted 6 years ago

Hello, I am sorry to hear that we were unable to find you any cover. Please email our customer support team on Communications@Confused.com. We can then look into this for you. I am sorry for any inconvenience caused.

Posted 6 years ago

“Tried and failed to buy British Gas insurance as no button to click to actually buy it. Had to go elsewhere.”

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Posted 6 years ago

“Website is not at all easy to use. Once I had the quotes on screen I found it next to impossible to accept one of them and progress with it. I left the website several times and came back in to see if I could access the quote. Eventually, by a complete fluke, I managed to find my way to the next stage. By then I had almost lost the will to live. Won’t be using it again”

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Posted 6 years ago

“Tool does not analyse information correctly”

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Posted 6 years ago

“Chose Endsleigh, when the documents of the policy arrived, errors were pointed out and they wanted 85 pounds more and blamed confused,”

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Posted 6 years ago

“Rubbish company”

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Posted 6 years ago

“None of the recommended companies were able to provide the cover required as they didn’t offer long-term absence required.”

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Posted 6 years ago

“Too expensive”

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Posted 6 years ago

“The quotes received were unrealistic and when contacting individual suppliers they either declined to provide cover due to the nature of the property or the price was excessive.”

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Posted 6 years ago

“Questionbose no match the company question. Whent to take a Insurance policy up ask to contact company insurance agent ut £40”

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Posted 6 years ago

Hello Mr Harvey, Thank you for your review. I am sorry to hear that you have experienced this when contacting the provider. Can you please email us at Communications@Confused.com, and we can investigate further. I am sorry for any inconvenience caused.

Posted 6 years ago

“Insurance was never set up. No payment taken. Pathetic.”

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Posted 6 years ago

Hello, Thank you for your review. I am sorry to hear that you have experienced this when using our website. Please email us at Communications@Confused.com, and we can investigate further. I am sorry for any inconvenience caused.

Posted 6 years ago

“After filling up the application on line I tried to pay. This was refused on different cards, with the indication I had to phone in. I did so but found I had to answer all the questions by phone ! Seemed a total waste of time so I did not continue , even though I would have saved money.”

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Posted 6 years ago

Hello Norman, Thank you for your review. I’m sorry you feel this way about Confused.com, if you have any queries please don’t hesitate to email us at communications@confused.com. Ruby (Confused.com Representative)

Posted 6 years ago

“Having spent hours to find an insurance when I logged on to LV the first question it asked was about they type of heating at the house. When I answered that it was normal fuel it said that it was not their policy to insure. Really!”

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Posted 6 years ago

“Wibble dorks”

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Posted 6 years ago

“One of the recommendations on the site was intelligent insurance company who charged me 50quid despite me cancelling the contents policy within 20-30 mins of purchasing it (for justifiable reasons i might add) and not having received any confirmation of the purchase or policy documents through. Disgraceful. They simply referred me to the T and Cs without any due consideration.”

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Posted 6 years ago

“I have been messed about by my new insurers website & am not at all happy.”

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Posted 6 years ago

Confused.com - Home Insurance is rated 4.6 based on 61,978 reviews