Name: Confused.com - Home Insurance
Rating: 4.57

“Not being an expert in insurance I am not really in a position to make a review. I got lots of quotes and picked one. Regarding the below question I dont actually remember which one I picked.”

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Posted 8 months ago

Hello Stephen, Thank you for leaving your review as your feedback is really important to us. As we are an online comparison website and not a provider, we are unable to view who you purchased a policy with. We would recommend checking your bank statements, or contact your credit card provider, to view who you have been making payments to for your insurance. You can also check your emails for any previous correspondence about your insurance. I'm sorry that we aren't able to be of further help on this occasion. Jess, Confused.com Representative

Posted 8 months ago

“One doesn't know what the other ones doing. So had to cancel my order. But they haven't told gas engineer it's cancelled”

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Posted 8 months ago

Hello Sheree, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 8 months ago

“system is misconstructed to mislead as to what you are buying in the main section and additions. Resulting in us purchasing insurance that did not do any accidental damage cover, I will never recommend your system to anyone”

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Posted 9 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Ka, Confused.com Representative

Posted 9 months ago

“Aviva have been good but make sure your requirements are covered such as excesses etc. But not been able to access the confused.com benefits.”

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Posted 9 months ago

Hello, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Ka, Confused.com Representative

Posted 9 months ago

“Insurance refused due to previous escape of water.”

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Posted 9 months ago

Hello Paul, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 9 months ago

“Unable to get in touch”

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Posted 9 months ago

Hello Alan, Thank you for leaving your review, your feedback is really valuable to us. As we are an online comparison website, I'm afraid that Confused.com do not operate a telephone service for quotes. I am sorry for any inconvenience caused. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 9 months ago

“Applied for home insurance and expected my £35 from Topcashback however because I changed a quote it was classed as old quote and not eligible.”

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Posted 9 months ago

Hello Peter, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 9 months ago

“As far as l can see, no contact phone numbers, no policy document's, just send the money and then read the small print!”

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Posted 9 months ago

Hello Stephen, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 9 months ago

“Constant pointless emails”

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Posted 9 months ago

Hello Christopher, Thank you for leaving your review. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. I hope this helps. Ka, Confused.com Representative

Posted 9 months ago

“Have not received free gift”

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Posted 9 months ago

Hello, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Dan, Confused.com Representative

Posted 9 months ago

“This wasted a lot of my time. I received a quote which seemed satisfactory, went to their website and answered the same questions + a few more and was told they would phone me. On the phone they asked some of the same questions again (nothing new), then told me they were a broker and would look for an insurer. Then, later they said they couldn't insure me.”

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Posted 9 months ago

Hello David, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. As Confused.com is a comparison website we do not operate a telephone service. If you ever need assistance from us, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 9 months ago

“Very disappointed, original form asked about outbuildings and value of contents. When on Frontiers site was asked about roof replacement cost for outbuilding, but on reading the policy, the value of contents was listed as Nil! As I had recently seen a report of online policies not having sufficient cover on TV, I decided against using confused.com Waste of my time, when time is short before renewal.”

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Posted 9 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 9 months ago

“I'm a bad typist but couldn't find a phone number so you lost a sale. Why is your phone number not prominent”

Helpful Report

Posted 9 months ago

Hello William, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. As a price comparison website Confused.com do not operate a telephone service. If you ever need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 9 months ago

“The price shown are approximate but the information provided initially to get the price were correct and did show £100 cheaper BUT when I called the number shown to confirm I was advised that it is not true and that I need to go to its website which gave price shown on my renewal. Waste of time. Just go to individual websites.”

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Posted 9 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan Confused.com Representative

Posted 9 months ago

“Filled in the form and got the quotes. At the insurer’s website was asked a couple more questions and immediately the quote jumped £800 or so. What a waste of time.”

Helpful Report

Posted 9 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 9 months ago

“Can’t buy the home insurance online . When confused transfer the customer to the insurer portal/site you need to call them . Why is online if you neeed to call them . Like a honest customer with years no claims why I need to discuss with the insurer over the phone if is online . My time is limited. If I am a honest client please respect me .”

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Posted 9 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 9 months ago

“No thanks.”

Helpful Report

Posted 9 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 9 months ago

“saga insurance had automatically taken money out of my account so last year i paid twice never use comparison site again”

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Posted 9 months ago

Hello Michael, Thank you for leaving your review. I’m very sorry to hear you were unhappy with Saga auto-renewing your policy. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with any refunds or policy cancellations. We’d recommend contacting your insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 9 months ago

“your system put me in to Intelligent Insurance as the best price, they refused to insure me even though my job is clearly detailed on confused.com saying they do not insure antiques dealers. Your system / algorithm needs looking at. very poor show”

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Posted 9 months ago

Hello David, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you, David. We hope to hear from you soon. Jess, Confused.com Representative

Posted 9 months ago

“I started on WHICH and ended with confused.com with no explanation”

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Posted 9 months ago

Hello Barry, Thank you for leaving your review as your feedback is really important to us. I can confirm the quote form on Which home insurance is powered by Confused.com. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews