Name: Confused.com - Home Insurance
Rating: 4.57

“The quote I got disappeared when I went to retrieve it.”

Posted 10 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 10 months ago

“Poor por and rubbish”

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Posted 10 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 10 months ago

“I had a horrendous experience with the insurance company Safeguard, that I used through your site,I appreciate that's not really your fault!”

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Posted 10 months ago

Hello Bobby, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 10 months ago

“Purchased via TopCashback purely because of the rewards only to be advised I am not eligible, already reluctant to use again after buying travel insurance and not offered rewards again .. we have bought lots of insurance over the years so even more frustrating”

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Posted 10 months ago

Hello, Thank you for leaving your review. Unfortunately the Confused.com rewards cannot be redeemed in conjunction with the Cashback as stated in the Terms and Conditions. Apologies for any disappointment caused. Jess, Confused.com Representative

Posted 10 months ago

“None of the quotes came in competitive. Absolute waste of my time.”

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Posted 10 months ago

Hello Emma, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 10 months ago

“Every time of trying there was a payment failure,got fed up with it.”

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Posted 10 months ago

Hello Pauline, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 10 months ago

“It's a rip off, to con OAP out of money”

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Posted 10 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 10 months ago

“Terrible experience. Went through whole procedure and entered my bank details believing the insurance had been bought as it said successfully completed only to find out days later I had no insurance”

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Posted 10 months ago

Hello, Thank you for leaving your review. I’m sorry to hear you. As we’re a comparison site, we do not process any payments and we do not administer policies. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Ka, Confused.com Representative

Posted 10 months ago

“Website crashed or failed to finalise any of the offers I tried to buy, won't be using again.”

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Posted 10 months ago

Hello Soren, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 10 months ago

“it was an awful experience. I tried to buy from 3 separate companies and each time was blocked by AI. There is no phoe number. There is no human to help. I spent five hours on it over two weeks. Don't waste time with it. It is useless.”

Helpful Report

Posted 10 months ago

Hello Fraser, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 10 months ago

“Double my renewal during cost of living crisis not cool”

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Posted 10 months ago

Hello Gavin, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 10 months ago

“You led me to Admiral. They are a nightmare! Manty thanks....”

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Posted 10 months ago

Hello John, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 10 months ago

“quote from aviva didnt transfer to them (error on your site multiple times over few days)and when going directly it was significantly more!, they wont honour your price"! complete waste of time”

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Posted 10 months ago

Hello Lukasz, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you, Lukasz. We hope to hear from you soon. Ka, Confused.com Representative

Posted 10 months ago

“no do it yourself”

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Posted 10 months ago

Hello Keith, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 10 months ago

“I could not pay on-line and had to call but no-one could help as they all had to consult other people in your organization. All I want to do was pay you but seems impossible.”

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Posted 10 months ago

Hello Cliff, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 10 months ago

“Didn’t cover my needs”

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Posted 10 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 10 months ago

“i havent purchased any insurance”

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Posted 10 months ago

Hello John, Thank you for leaving your review, your feedback is really valuable to us. I'm sorry to hear. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 10 months ago

“I answered all questions to get a quote. This took some time, with named itemised possessions too. The quote arrived and was cheaper than my current policy, however when I read small print the itemised items had not been included in the quote making it inaccurate cover and price for my needs. Very disappointing.”

Helpful Report

Posted 10 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Alicia, Confused.com Representative

Posted 10 months ago

“Entering my email to site and you keep rejecting it i do know my email address thank you very much not happy with your service”

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Posted 10 months ago

Hello Colin, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you still need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 10 months ago

“wouldnt let me in to most websites”

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Posted 10 months ago

Hello Geoffrey, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews