Name: Confused.com - Home Insurance
Rating: 4.57

“Poor service”

Posted 8 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 7 months ago

“Applied for home insurance twice - they have not been capable of completing it! Not even amateurs - not fit to deliver a product or service. Incredible - never came across anything like it! Online chaos, no customer service. Did I purchase? Couldn't!!! Not a business, or interested in providing a service!”

Helpful Report

Posted 8 months ago

Hello Ann, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 7 months ago

“I can not get through on the comparison site to pay. All is well until I try to pay and I allways end up with your bot for a chat.”

Helpful Report

Posted 8 months ago

Hello Martine, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 8 months ago

“I didn't find anything suitable”

Helpful Report

Posted 8 months ago

Hello George, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 8 months ago

“None of the insurers on Confused would insure a new build house whose address wasn't on their systems, which had not been updated to include recently completed properties. Instead I insured with Direct Line who were much more sensible regarding new builds, as well as much more competitively priced. In fact, I was lucky not to have found an insurer on Confused! 😉”

Helpful Report

Posted 8 months ago

Hello Philip, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 8 months ago

“Something went wrong with information relevant to the quotation not being registered with the insurer. As a result, the insurer has just agreed to a full refund.”

Helpful Report

Posted 8 months ago

Hello Michael, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 8 months ago

“Looks like I have not got the free excess cover (£250) you offered may be Its because I followed your link to policy expert ?? I am confused by your web site”

Helpful Report

Posted 8 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com with screenshot of promo. Ka, Confused.com Representative

Posted 8 months ago

“It was a simple process to follow to arrange my new home insurance. However I have not received a reward for this process nor for switching utility supplier which I did a couple of weeks ago. I therefore wouldn’t recommend Confused.com as they don’t deliver on their promises.”

Helpful Report

Posted 8 months ago

Hello, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Ka, Confused.com Representative

Posted 8 months ago

“Have committed to defacto house insurance £180.00… However have had no contact or correspondence to confirm this has been done. No contact number etc etc.. This is totally Not acceptable…! T”

Helpful Report

Posted 8 months ago

Hello Peter, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Ka, Confused.com Representative

Posted 8 months ago

“Not helpful”

Helpful Report

Posted 8 months ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Jess, Confused.com Representative

Posted 8 months ago

“OK if you have a standard home but didn't cope well with unusual features such as non standard roof construction and nearby stream. Neither got mentioned on the quotes which makes me concerned could cause non disclosure allegations in the future.”

Helpful Report

Posted 8 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 8 months ago

“Thought I had got home contents insurance with Tesco filled all information in including bank details nothing has happened. No insurance, no information. Very disappointed.”

Helpful Report

Posted 8 months ago

Hello Pat, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Jess, Confused.com Representative

Posted 8 months ago

“Reward not sent.”

Helpful Report

Posted 8 months ago

Hello Richard, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Jess, Confused.com Representative

Posted 8 months ago

“Took out insurance did not get freebie, names not Starmer”

Helpful Report

Posted 8 months ago

Hello Philip, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Jess, Confused.com Representative

Posted 8 months ago

“prices are good BUT i only have a house phone not a mobile phone and the insurance companies wont allow me to process my application the company i tried to insure with was tesco (used to work for them) it seems that if you dont have a mobile phone they dont want to know you.”

Helpful Report

Posted 8 months ago

Hello Gwyn, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting Tesco Bank directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 8 months ago

“The lowest price was £400.00 but Adrian Flux increased this to £1500 when I called them. Really..............Setting traps for unwary customers is not good.........I did not buy of course so a waste of time for us all...”

Helpful Report

Posted 8 months ago

Hello David, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, David. We hope to hear from you soon. Jess, Confused.com Representative

Posted 8 months ago

“The quote I got disappeared when I went to retrieve it.”

Helpful Report

Posted 8 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 8 months ago

“Poor por and rubbish”

Helpful Report

Posted 8 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 8 months ago

“I had a horrendous experience with the insurance company Safeguard, that I used through your site,I appreciate that's not really your fault!”

Helpful Report

Posted 8 months ago

Hello Bobby, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 8 months ago

“Purchased via TopCashback purely because of the rewards only to be advised I am not eligible, already reluctant to use again after buying travel insurance and not offered rewards again .. we have bought lots of insurance over the years so even more frustrating”

Helpful Report

Posted 8 months ago

Hello, Thank you for leaving your review. Unfortunately the Confused.com rewards cannot be redeemed in conjunction with the Cashback as stated in the Terms and Conditions. Apologies for any disappointment caused. Jess, Confused.com Representative

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews