Name: Confused.com - Home Insurance
Rating: 4.57

“Front end advertised price for car insurance is a "come on". When the customer goes to the website of the insurer and answers a few more questions, as if by magic, the price changes significantly upwards. Confused.com is nothing more than a stooge in this process with no value added.”

Helpful Report

Posted 9 months ago

Hello Michael, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Michael. We hope to hear from you soon. Jess, Confused.com Representative

Posted 9 months ago

“Horrible to use”

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Posted 9 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 9 months ago

“Despite completing questionnaire twice, it would not process my payment.”

Helpful Report

Posted 9 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 9 months ago

“More expensive. Cover not as good and most had poor reviews. Waste of time”

Helpful Report

Posted 9 months ago

Hello Mike, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Jess, Confused.com Representative

Posted 9 months ago

“chose a policy with aviva and am more than confused and cannot book itI”

Helpful Report

Posted 9 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 9 months ago

“Upped the price when contacted give me a reference number didn't ask for it app was terrible no buy could not complete purchase”

Helpful Report

Posted 9 months ago

Hello John, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, John. We hope to hear from you soon. Jess, Confused.com Representative

Posted 9 months ago

“Messy website”

Helpful Report

Posted 9 months ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Jess, Confused.com Representative

Posted 9 months ago

“I bought a home insurance policy from intelligent insurance that had the facts sheet said was a completely different business activity than I have. The company blamed confused.com and then changed me £50 to cancel the policy.”

Helpful Report

Posted 9 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 9 months ago

“We got the quotes within minutes but all links to sites we non existant so could not persue any of the quotes and when we went direct to the site of choice the quote was twice as much, not a great experience”

Helpful Report

Posted 9 months ago

Hello Julie, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 9 months ago

“Disappointing sevice”

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Posted 9 months ago

Hello Robert, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 9 months ago

“i dont know why it says I purchased. I DIDNT.”

Helpful Report

Posted 9 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 9 months ago

“Very annoyed. Assumed the entire point of using your service would be get the best deal. I got the quotes, found the best value and proceeded to pay for it. Only then I remembered I’d have to make sure my current deal wouldn’t auto renew, so went to that provider to cancel auto renewal and saw it was significantly cheaper than what I’d just paid. I found that provider through you last year too, so they should be on your system. I’d genuinely have been better off doing nothing and allowing the renewal with my existing provider.”

Helpful Report

Posted 9 months ago

Hello Robert, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 9 months ago

“Prices are misleading and of baiting nature. Tends to be lower than the reality.”

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Posted 9 months ago

Hello, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Ka, Confused.com Representative

Posted 9 months ago

“Not helpful”

Helpful Report

Posted 9 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 9 months ago

“Thought I had renewed home cover over phone on 3rd September at around noon (after initially deciding not to accept new renewal price). The call was a nightmare - poor line, very long and silent delays while customer service agent was 'checking' things. After a very long time I was told that my insurance cover had been renewed. However, on 9th, I realised that I hadn't had a confirmation email and called again only to be told told that I was not insured, couldn't renew over phone and to go to website and start again from scratch. Website not available so had to go elsewhere. Not amused and won't be using SW again.”

Helpful Report

Posted 9 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 9 months ago

“My buildings cover was £147 last year. During the year I had a plumbing emergency and rang the number given....after waiting for 25 minutes to talk to someone I rang off and phoned a local plumber. The renewal came through recently at way over £300. It was an increase of around 135%....I checked around and found numerous companies offering the same level of cover for around £160, which I thought reasonable. I cancelled the renewal, during the course of which I was offered a new quote of £258....which was still an increase of 75% over last year and £100 more than other companies. I will certainly not recommend you to my friends and family. Expensive and poor service.”

Helpful Report

Posted 9 months ago

Hello Christopher, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Christopher. We hope to hear from you soon. Ka, Confused.com Representative

Posted 9 months ago

“Not very impressed with this service at all, - I will not be using it again. I spent an entire morning pressing buttons, talking to a dumb machine which ultimately offered up just 3 Insurance Companies, all of which were far more expensive than the quote from my existing insurer. Your website is far too complex, and difficult to use when it comes to saving / re-accessing quotes, due to the laborious process of security passwords. A complete waste of my time !!”

Helpful Report

Posted 9 months ago

Hello Ray, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 9 months ago

“Home insurance part was Ok but then I was invited to claim a reward which I did (£20 Halfords voucher) and have received nothing. Not good.”

Helpful Report

Posted 9 months ago

Hello Martin, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Jess, Confused.com Representative

Posted 9 months ago

“I’ve chosen my policy holder on several occasions over several days and it keeps crashing out with no insurance purchased. Tried contacting Admiral to no avail either!”

Helpful Report

Posted 9 months ago

Hello Anne, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 9 months ago

“Nononononono”

Helpful Report

Posted 9 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews