Name: Confused.com - Home Insurance
Rating: 4.57

“I inform you I did not want to be contacted by you about anything . You just ignore my request and carry on pestering me .I am not interested in any thing you have to offer .”

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Posted 1 year ago

Hello Barrie, Thank you for leaving your review. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 1 year ago

“Could not contact Confused”

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Posted 1 year ago

Thank you for leaving your review. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 1 year ago

“I have no idea what the rebuild cost of my property will be. Also I have no idea if I can purchase just one hearing aid in the unlikely event of loss. Apart from that your use of a call Center apparently abroad with very loud background noise and very strong Indian accent doesn’t help.”

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Posted 1 year ago

Hello John, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 year ago

“I booked my insurance with you went too pay and it didn’t take my monies went elsewhere they took my monies straightaway”

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Posted 1 year ago

Hello Roger, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 1 year ago

“Bloody confusing process Current Insurer had provided the best quote Rubbish”

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Posted 1 year ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 1 year ago

“it it very VERY annoying that the insurer i was with last year does not show as any quote for this year. it has to be something like this as if i put in my ndn address it shows which is the MOST ANNOYING THING EVER and doesnt allow me to compare their renewal direct price with any price on your site which makes me verrrrrrrrrrrrrrrrrrrrrry annoyed. PLEASE RECTIFY THIS IMMEDIATELY”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 year ago

“Got insurance up rang up,got told they carnt insure me at this time,I'm full time worker,own nobody anything,no debts nothing,but could not insure me,never again”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 year ago

“The only good thing about this is the price. I got a reasonable price for my insurance. But the website wouldn’t work with any of my PC and I had to use my phone which is hard. Then insurer link didn’t work properly and I ended up having to phone them. A very difficult experience much worse than other comparison sites. I think you need to review your website.”

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Posted 1 year ago

Hello Frances, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. Jess, Confused.com Representative

Posted 1 year ago

“Confused.com failed to honour their Reward (£20 gift voucher) for making my purchase of home insurance through them. I made contact with them via the e mail channel and it has been ignored with no attempt at contact being made. I regard this as a breach of contract and extremely poor customer service and therefore cannot recommend their services unless this situation is rectified.”

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Posted 1 year ago

“Very easy, good prices.”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“Adequate service”

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Posted 1 year ago

Hello Kenneth, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“I have water pouring through the ceiling of two rooms in my house, owing I suspect to a leaking central heating pipe hidden within the structure. The email from confused of 5th May tells me 'Congratulations - you are all set with your home insurance' yet actually OMITS to mention either the name of the insurer OR the policy number. I have written an urgent email to Confused.com and been shown a screen saying 'We aim to get back to you within 3-5 working days'. Utterly, utterly hopeless.”

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Posted 1 year ago

Hello Henry, Thank you for leaving your review. I’m sorry to hear you had this issue and haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Ka, Confused.com Representative

Posted 1 year ago

“At £ 396 - renewal is £211.04, NOT going to advise friends am I??”

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Posted 1 year ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 year ago

“Very poor The MBNA insurance website can not be opened”

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Posted 1 year ago

Hello Phyllis, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can contact MBNA directly 0345 266 6679. Ka, Confused.com Representative

Posted 1 year ago

“Very good almost faultless service , No complaints. However I am not a recommender as I do not come into contact with folk who are uninsured”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“Waste of time”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“Too confusing. Original quotes bore no relationship to those I ended up with. And then they kept changing. Gave up and stayed with my original insurer.”

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Posted 1 year ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Ka, Confused.com Representative

Posted 1 year ago

“Very bad recommendations. When going through the fine print completely inappropriate quotes based on the ingoing parameters I had provided.”

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Posted 1 year ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 1 year ago

“Used Topcashback to purchase home insurance with cashback to reduce cost. Paid on 21/11, insurnace started on 1/12 and now 5/12. Cashback is tracking at £0. VERY disappointed. No idea how good the insurance is until I make a claim, which I have never done in the past.”

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Posted 1 year ago

Hello Peter, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 1 year ago

“My reward cannot be claimed because it is a newly built property and the address does not appear.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews