Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 64,550 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 64,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Easy to use. Options of insurance quotes and excellent range of companies.”

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Posted 2 weeks ago

“Easy to use,good comparison”

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Posted 2 weeks ago

“Easy process and great rewards on offer”

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Posted 2 weeks ago

“There's an obvious issue between the Confused.com interface and that of the insurance companies when your quote is generated. It all looks so clean and simple getting a quote this way to start with. We found the initial quote given by Confused is not the price necessarily then given by the insurers after you click the link on the policy. This feels disingenuous. The questions set up for consumers to answer on Confused.com therefore need to be more finely nuanced in order to give an honest price.”

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Posted 2 weeks ago

Hello Joanne, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore I have emailed you requesting further information from you. Please could you keep an eye on your inbox to locate the email. I’m very sorry for any inconvenience this has caused you, Joanne. We hope to resolve this for you soon. Dan, Confused.com Representative

Posted 2 weeks ago

“Easy to get what you need”

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Posted 2 weeks ago

“Very easy to use, and once you have an account it remembers your information every year.”

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Posted 2 weeks ago

“Very easy to find the cover requires at a competitive price”

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Posted 2 weeks ago

“Very useful comparison site often with better prices than its competitors.”

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Posted 2 weeks ago

“Easy to get a good choice of options and therefore choose the company I prefer.”

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Posted 2 weeks ago

“Very fast with comparisons after entering requested information, it stores the info until it's required, it comes up with cheapest to dearest and allows comparison of the deals”

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Posted 2 weeks ago

“Easy to compare and book insurance”

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Posted 2 weeks ago

“Very helpful and easy to compare and book what we needed”

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Posted 2 weeks ago

“Easy to use, information correct, love the perks!”

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Posted 2 weeks ago

“Easy to use prompted change and found me a great deal.”

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Posted 2 weeks ago

“Very straightforward and price quoted by far the best for same cover. Thank you.”

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Posted 2 weeks ago

“Easy to order and at a great price, with extras added that my previous provider wanted a large premium for.+”

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Posted 2 weeks ago

“I usually get all my insurance through confused but this year go compare beat their quote for car insurance.But I've had a quote for home insurance which I like but it's a bit early to renew yet.”

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Posted 2 weeks ago

“It was very simple and straightforward, within few minutes, it was all done ☑️, as always finds hard for time. And what I needed was all there.”

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Posted 2 weeks ago

“Never bothered coming back to me”

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Posted 2 weeks ago

Hello Anne, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. I see you emailed us regarding obtaining a buildings insurance quote on 02/11/2025. We aim to respond to all emails within 5 working days, we have now responded and advised you are able to obtain quotes on the website at any time. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 weeks ago

“Provider contact details including telephone numbers can be improved.”

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Posted 2 weeks ago

Confused.com - Home Insurance is rated 4.6 based on 64,550 reviews