“My claim for a £20 Halfords voucher seems to be dragging on without success.
David Westwood
22/04/2026 8:17 PM
When I first contacted you regarding my rewards claim for a £20 Halfords voucher, I did provide details of the date I purchased my home and contents insurance from Esure Flex and the policy number. Details of my address and email were also provided. Hence you email to me by your reply. Once again details are as follows:
Home and contents insurance from Esure Flex for 23 Quenby Crescent, Syston, LE7 2BW, purchased 9 April 2026 through Confused.com. Policy number P0010506209. Email address drdavidwestwood@sky.com. also, I only have one |Confused .com account.”
Hi David,
Thanks for your review and I'm sorry to hear you experienced this issue.
We recommend in future not to disclose your personal information on Reviews.io.
We’re unable to locate a claim for a Confused.com reward under your email address.
Here is how to claim your reward after buying home insurance:
- Open the app: Start by downloading or opening the Confused.com app from your device's app store/play store on your smart phone or tablet device.
-Claiming: Go to the "Rewards" section, log in, tap "Claim my reward" and complete the required questions on the reward claim form.
Timeline: We then need to verify your policy details (like your policy number and insurer). This can take up to 14 working days.
Make sure your push notifications are on so we can let you know when your reward is verified! You can then redeem your wallet balance for a brand of your choice.
Ka, Confused.com Representative
“Very easy to use, reminders when insurance is due and a great price and product. Got more covered for a cheaper price than my current insurer offered. Would always use.”
“I used this and other similar sites, and found that Confused.com allowed me to make more comparisons of the potential companies from whom I might buy insurance. The process was straightforward at the same time as being comprehensive in requiring all the relevant details needed for my application”
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Ka, Confused.com Representative
