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Confused.com - Home Insurance Reviews

4.6 Rating 68,012 Reviews
92 %
of reviewers recommend Confused.com - Home Insurance
Company Reviews Product Reviews
37,446
 Metrics
4.6
Based on 68,012 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Confused.com - Home Insurance Reviews
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
"Sharon Cooke"
Verified Buyer
“Easy to buy but rewards not so easy to get access to.”
Helpful Report
Posted 2 weeks ago
Hello , Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email help@help.confused.com. Dan, Confused.com Representative
Posted 1 week ago
"Gary Taylor"
Verified Buyer
“Excellent choices and easy to do”
Helpful Report
Posted 2 weeks ago
"Anonymous"
Verified Buyer
“Not rocket science by any stretch of the imagination. Very straightforward questions & options .”
Helpful Report
Posted 2 weeks ago
Anonymous
Verified Buyer
“Easy to use site with Excellent prices”
Helpful Report
Posted 2 weeks ago
"Jameel Lombard"
Verified Buyer
“Great site for finding comparisons. Ended up using AA for home and contents insurance. Really good site to navigate and found me the best deal possible, compared to other comparison sites.”
Helpful Report
Posted 2 weeks ago
"Anonymous"
Verified Buyer
“The app is easy to use on my mobile, to update policy details, change or amend while browsing new quotes.”
Helpful Report
Posted 2 weeks ago
"Alison Barber"
Verified Buyer
“Good overall”
Helpful Report
Posted 2 weeks ago
"Anonymous"
Verified Buyer
“Great service.”
Helpful Report
Posted 2 weeks ago
"Janice Newlands"
Verified Buyer
“Definitely got the best prices on Confused.com”
Helpful Report
Posted 2 weeks ago
"Noelle Marks"
Verified Buyer
“Process very easy, great information around all quotes.”
Helpful Report
Posted 2 weeks ago
"Anonymous"
Verified Buyer
“Excellent service ⁸l”
Helpful Report
Posted 2 weeks ago
"Srikaran Sadadsarasunderam"
Verified Buyer
“Quality products and cheap prices and rewards make customers happy.”
Helpful Report
Posted 2 weeks ago
"Anonymous"
Verified Buyer
“Great experience and a good choice of Insurance Companies. No hassle at any stage.”
Helpful Report
Posted 2 weeks ago
"James Stone"
Verified Buyer
“Always so easy to navigate”
Helpful Report
Posted 2 weeks ago
"Malcolm Doman"
Verified Buyer
“Good prices.”
Helpful Report
Posted 2 weeks ago
"Anonymous"
Verified Buyer
“Easy to use, good offers”
Helpful Report
Posted 2 weeks ago
"Anonymous"
Verified Buyer
“The price quoted was different from the insurance web site.”
Helpful Report
Posted 2 weeks ago
Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email complaints@help.confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to resolve this for you soon. Dan, Confused.com Representative
Posted 1 week ago
"Paul Fairbrass"
Verified Buyer
“when quoted all items included you need to check as when going to purchase some of the items included where now extras and extra cost i found misleading”
Helpful Report
Posted 2 weeks ago
Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email complaints@help.confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to resolve this for you soon. Dan, Confused.com Representative
Posted 1 week ago
"Anonymous"
Verified Buyer
“***********^**^^^*^^^N/C”
Helpful Report
Posted 2 weeks ago
"Anonymous"
Verified Buyer
“Easy to review possible lower cost alternatives to current renew costs”
Helpful Report
Posted 2 weeks ago
Confused.com - Home Insurance is rated 4.6 based on 68,012 reviews
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