“Details given to insurance company different to those I entered onto website. Cost me £49.99 to change them soley in order to cancel their policy. Don't touch Confused with a barge pole!!!!”
Hello Susan,
We’re very sorry to hear that your quote details were incorrect when you reached the insurers site; this is definitely not the experience we want for you.
We want to investigate this as a priority, but for your security, we cannot discuss account details on this public review site. I have just sent an email to your registered address to gather more information. Please check your inbox (and your spam folder) so we can look into this immediately.
Jess, Confused.com Representative
“There was nothing special about your dealings that I would regard as anything that good service should provide - basically, you did what is 'says on the tin', nothing else.”
“One thing i didnt appreciate is that you created confusion on my home insurance renewal. I blame myself for taking the bait. but true to your name confused.com. my renewal was on 21st march you said its ending on 28th feb. In panic i took your bait nearly a month before current year ended. So i for that am.not happy n rated you low . People need to double check not to be confused”
Hello,
Thanks for leaving a review.
I'm sorry to hear there has been misunderstanding regarding your renewal quotes and policy expiry dates. The renewal quotes are generated based on the previous quotes you obtained on Confused.com and the date you entered into the quote form.
As we are a online price comparison website and not an insurer we are unable to check your policy expiry dates on your behalf.
If you need further assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Jess, Confused.com Representative
“I found Confused very eager to help the customer to find the best deal on the market. And that is excellent!
However there is no guarantee, that the insurer found this year will be as competitive in the future. So I will be relying on Confused again. Big thanks to all the team.”
