Name: Confused.com - Home Insurance
Rating: 4.57

“Got a competive quote on confused.com for home insurance with Admiral BUT when contacted Admiral the cost went up by a large amount.”

Helpful Report

Posted 11 months ago

Hello George, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, George. We hope to hear from you soon. Ka, Confused.com Representative

Posted 11 months ago

“I imagine Confused.com is fine providing your requested building insurance quote is for a conventional property. Each insurer dropped out once "thatch" was mentioned. So, wasted my time.”

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Posted 11 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 11 months ago

“Not happy with policy”

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Posted 11 months ago

Hello Alan, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 11 months ago

“the search was specifically for flood risk. Only 3 options given, none of whom would cover flood risk but this information was only given at the point of purchase not on the results page”

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Posted 11 months ago

Hello, Thank you for leaving your review. I’m sorry to hear you had this issue. As we’re a comparison site, we do not administer policies, we recommend to contact your chosen insurer to query the policy before purchase. You will find their contact details on their website. I hope this helps explain the matter. Ka, Confused.com Representative

Posted 11 months ago

“It is a very very frustrating process when you do all the questions then go to insurers website, to do questions all over again, to find there is an endorsement at the very end, what a waste of time and energy, and somewhat an underhanded method”

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Posted 11 months ago

Hello Paul, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 11 months ago

“Confused was fine but the link it supplied was hopeless. I waited so long each time I asked a question to clarify a point that I gave up. I wouldn't want to deal with Esure if I had a crisis and wanted to make a claim.”

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Posted 11 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 11 months ago

“Most the options shown were a lesser level of cover and when matching the cover I entered into the system the prices were higher than my current provider.”

Helpful Report

Posted 11 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Alicia, Confused.com Representative

Posted 11 months ago

“Good competitive prices, but fell down when being transferred to the insurance companies site. Didn’t reload with details, so I had to re enter and the cost went up by £100. Phoned the company but they could not see the Confused quote. So I went else where.”

Helpful Report

Posted 11 months ago

Hello Joyce, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Joyce. We hope to hear from you soon. Alicia, Confused.com Representative

Posted 11 months ago

“Happy w most of it BUT when I put in my postcode IV212DY it did not include my house - No 4- or some of my neighbours”

Helpful Report

Posted 11 months ago

Hello Katherine, Thank you for leaving your review. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 11 months ago

“Claiming prices are waiting is not true , more form filling first”

Helpful Report

Posted 11 months ago

Hello, Thank you for leaving your review. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 11 months ago

“I had a problem making my payment. I did a live chat, the person was not very helpful, he just told me to change my Web browser”

Helpful Report

Posted 1 year ago

Hello Karen, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 1 year ago

“Had to go through a few applications. The first misunderstood a field and had no option to undo. I couldn’t proceed. The next’s credit card processing didn’t work. Finally got insurance where their website worked correctly. Just because a quote comes up doesn’t mean you’ll actually be able to use the insurance. A lot of very poor websites.”

Helpful Report

Posted 1 year ago

Hello Cecil, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 1 year ago

“Too complicated”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 year ago

“Specifically asked for holiday home insurance, but most insurers rejected it. A bit of a timewaster.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 year ago

“No issue with confused.com but cheapest quote was from a company which only took direct debit or debit accounts. Not credit cards. This was not made clear until the end of the process requesting payments.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 year ago

“I renewed my house insurance with John Lewis but you keep sending me e-mails telling time is running out to accept their offer....most annoying !!”

Helpful Report

Posted 1 year ago

Hello John, Thank you for leaving your review. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. I hope this helps. Ka, Confused.com Representative

Posted 1 year ago

“There is nowhere to explain TP reimbursement of claim when fire at neighbours property damaged insured property.”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 1 year ago

“I did not buy anythying from you as the quote offered was loaded with more questions and the top quote company were absoultly awful to deal with so I did not bother and went elsewhere”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear that this happened. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 1 year ago

“The quote given was misleading, as it was not a complete quote”

Helpful Report

Posted 1 year ago

Hello Richard, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“Very difficult to complete purchase of home insurance.gave-up in the end.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews