Name: Confused.com - Home Insurance
Rating: 4.57

“Disappointed Did not receive my free gifts”

Posted 11 months ago

Hello Mark, Thank you for leaving your review. I can see you have contacted our rewards team regarding your reward query and resolved the query. If you have any queries regarding your Confused.com Rewards, please contact our rewards team via the contact form and they’ll be happy to help. I hope this helps! Ka, Confused.com Representative

Posted 11 months ago

“You have a problem with your management if you don’t know how well you doing”

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Posted 11 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 11 months ago

“The web site was extremely confusing to anyone not brought up with computers. It is certainly well named!”

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Posted 11 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 11 months ago

“I was unable to complete my purchase despite the company offering me the best prices.”

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Posted 11 months ago

Hello Kim, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 11 months ago

“Struggled to edit my profile and add a name on wouldn't retain details”

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Posted 1 year ago

Hello Ann, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 year ago

“Confused.com said they would insure me, but they declined. I live in a flood risk area, but my house is raised up so there's little chance of it flooding. In fact it's never flooded in 30 years. I suppose it's all down to... COMPUTER SAYS NO!”

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Posted 1 year ago

Hello Derrick, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. As we’re a comparison site, we do not administer policies. You will need to contact the insurer directly and they’ll be able to help. You will find their contact details on their website. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“Non English speaking people”

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Posted 1 year ago

Hello Andrew, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“I found that despite me asking for legal advice and home emergency, they gave me quotes without them, so that the price would look good. But having to add them again, puts price too high. Not impressed.”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“I was completing my transaction put in my bank details and then you asked for too or something like that and I did not understand so had to come out .My bank contacted me but by this time I'd had enough.Tele 91613388667 if you want to contact me and explain”

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Posted 1 year ago

Hello Elaine, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 year ago

“The donation to easyfundraising did not go through even though I followed all the instructions Disappointing”

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Posted 1 year ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Jess, Confused.com Representative

Posted 1 year ago

“Have purchased.”

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Posted 1 year ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Jess, Confused.com Representative

Posted 1 year ago

“We were offered a voucher if we took our home insurance. We chose one of the recommended insurers, fulfilled all boxes and paid, but no screen appeared for the voucher. We assumed this might come as a separate email but, alas no email has arrived. How do we get this voucher?”

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Posted 1 year ago

Hello Peter, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Jess, Confused.com Representative

Posted 1 year ago

“The prices returned were astonomical apart from on from Halifax which was very good. However when I went through the basic was not great and the added elements wiped out most of the saving but I continued to payment. Once there they would only accept direct debit payment which I was not prepared to do so the whole thing was a waste of time and I went back to my renewal offer.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 year ago

“when you get to the quotes there are often hidden charges not put in the quote”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 year ago

“AA came out as one of the cheapest like for like quote but when i clicked the link the price shown had doubled. they have obviously found a way around your system to give false quotes”

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Posted 1 year ago

Hello Steven, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Steven. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 year ago

“Got a competive quote on confused.com for home insurance with Admiral BUT when contacted Admiral the cost went up by a large amount.”

Helpful Report

Posted 1 year ago

Hello George, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, George. We hope to hear from you soon. Ka, Confused.com Representative

Posted 1 year ago

“I imagine Confused.com is fine providing your requested building insurance quote is for a conventional property. Each insurer dropped out once "thatch" was mentioned. So, wasted my time.”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“Not happy with policy”

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Posted 1 year ago

Hello Alan, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“the search was specifically for flood risk. Only 3 options given, none of whom would cover flood risk but this information was only given at the point of purchase not on the results page”

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Posted 1 year ago

Hello, Thank you for leaving your review. I’m sorry to hear you had this issue. As we’re a comparison site, we do not administer policies, we recommend to contact your chosen insurer to query the policy before purchase. You will find their contact details on their website. I hope this helps explain the matter. Ka, Confused.com Representative

Posted 1 year ago

“It is a very very frustrating process when you do all the questions then go to insurers website, to do questions all over again, to find there is an endorsement at the very end, what a waste of time and energy, and somewhat an underhanded method”

Helpful Report

Posted 1 year ago

Hello Paul, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews