“It has saved me a lot of time. Very useful. I took out a cheaper insurance recommended by you but did it over the phone. Told them I used you and gave them your reference number. Thank you.”
“Home insurance is good value, however, the web site offers for Greg's etc were missed because it is not made obvious to follow the link with this to get them - as such it appears that this may be deliberate to avoid people being able to use them”
Thanks for leaving your review.
We’re unable to locate a claim for a Confused.com reward under your email address.
Here is how to claim your reward after buying car, home, or van insurance within 60 days of the purchase:
Open the app: Start by downloading or opening the Confused.com app from your device's app store/play store.
Claiming: Go to the "Rewards" section, log in, tap "Claim my reward" and complete the required questions on the reward claim form.
Timeline: We then need to verify your policy details (like your policy number and insurer). This can take up to 14 working days.
Make sure your push notifications are on so we can let you know when your reward is verified! You can then redeem your wallet balance for a brand of your choice.
Dan, Confused.com Representative
“On this occasion able to find very competitive quote for buildings/contents insurance from company new to me.
Able to complete online easily .
Not had from Confused confirmation of the introductory voucher incentive I asked for.”
Thanks for leaving your review, your feedback is really valuable to us.
If you’d like to contact us, please email help@help.confused.com with details of your query and our team will be happy to help. Or you can visit our contact us page for other ways to contact us!
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
“Always worth checking comparison sites to ensure that you are getting the best value cover for the premium price you are paying. Confused .com makes this quick and easy to achieve.”
“I cannot get hold of 1st central their emails don’t open either.
I have received an important email from them and it doesn’t open.
I can’t get a number to call confused either
I took out extra cover and I’ve had a problem with my boiler for months and can’t get through to anyone”
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
As we are not your insurer we cannot assist with policy or claim queries.
Please contact your insurer directly using the contact details provided within your policy documents or on their website:
https://help.1stcentralinsurance.com/general/contact/what-are-your-opening-hours-and-contact-numbers
If you need comparison or quote assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
“The app doesn't work on my phone so unable to collect rewards. House insurance cheapest deal was, for the first time, cheaper than compare the market but insurance providers cover was not quite as good.”
Thanks for leaving your review as your feedback is really important to us.
Our Rewards+ program is app exclusive to ensure a secure and seamless experience. Because of this, a mobile device is required to log in, view and use any earned rewards.
We understand not everyone has a smartphone. An alternative option is to use a tablet: Our app is fully compatible with most iPad and Android tablets. If you have access to a tablet, you can download the app and use it to manage and redeem your rewards.
At the moment, we’re unable to offer an alternative option if the Confused.com app can’t be downloaded, as access to the app is one of the requirements to claim the reward. This is outlined in our Terms and Conditions:
“4. To be able to claim The Offer, you must have access to the internet, a Confused.com account, and have downloaded and logged into the Confused.com app.”
We understand this may be a little frustrating, and we’re sorry for any disappointment caused. Hopefully, if you’re able to download the app in the future, you’ll be able to enjoy this and other rewards available through Confused.com.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
