“Great communication and quotes, easy to navigate website and although I didn't use you at this time it gave me leverage to negotiate a better price with my existing insurer and get my renewal quote down considerably.”
“I selected Confused.com having used it once before and, at that time, had a good response and an immediate email with a reward. This time, as I am unable to download the Confused.com app on my phone or my tablet, the rewards team seem incapable of helping me. I am therefore losing any benefit of using this comparison website over all the others.”
Thanks for leaving your review as your feedback is really important to us.
Our Rewards+ program is app exclusive to ensure a secure and seamless experience. Because of this, a mobile device is required to log in, view and use any earned rewards.
We understand not everyone has a smartphone. An alternative option is to use a tablet: Our app is fully compatible with most iPad and Android tablets. If you have access to a tablet, you can download the app and use it to manage and redeem your rewards.
At the moment, we’re unable to offer an alternative option if the Confused.com app can’t be downloaded, as access to the app is one of the requirements to claim the reward. This is outlined in our Terms and Conditions:
“4. To be able to claim The Offer, you must have access to the internet, a Confused.com account, and have downloaded and logged into the Confused.com app.”
We understand this may be a little frustrating, and we’re sorry for any disappointment caused. Hopefully, if you’re able to download the app in the future, you’ll be able to enjoy this and other rewards available through Confused.com.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
“Unless you can down load the Confused.com app which I cannot you cannot get your rewards. This never use to be the case, it was only after purchasing house insurance that I was made aware of this. As a past regular user of Confused.com to renew many products/services they have just lost a customer.”
Thanks for leaving your review as your feedback is really important to us.
Our Rewards+ program is app exclusive to ensure a secure and seamless experience. Because of this, a mobile device is required to log in, view and use any earned rewards.
We understand not everyone has a smartphone. An alternative option is to use a tablet: Our app is fully compatible with most iPad and Android tablets. If you have access to a tablet, you can download the app and use it to manage and redeem your rewards.
At the moment, we’re unable to offer an alternative option if the Confused.com app can’t be downloaded, as access to the app is one of the requirements to claim the reward. This is outlined in our Terms and Conditions:
“4. To be able to claim The Offer, you must have access to the internet, a Confused.com account, and have downloaded and logged into the Confused.com app.”
We understand this may be a little frustrating, and we’re sorry for any disappointment caused. Hopefully, if you’re able to download the app in the future, you’ll be able to enjoy this and other rewards available through Confused.com.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
“A useful comparison site but we must be careful to ensure we compare like for like. The company I was looking for kept appearing and disappearing from the comparisons, however I persevered and save myself almost £300.”
