Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 68,503 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 68,503 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Easy and Straightforward. Plenty”

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Posted 2 months ago

“Simple to use @nd a good price”

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Posted 2 months ago

“Excellent service”

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Posted 2 months ago

“Confused.com kept me up to date with my enquiry”

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Posted 2 months ago

“You have provided different renewal sums which is duplicitous, and bringing you into disrepute”

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Posted 2 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. I can see we have already reached out to you via email. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Dan, Confused.com Representative

Posted 2 months ago

“Easy to use, shows best offers available and gives rewards.”

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Posted 2 months ago

“I've used Confused.com many times & find it good value & easy to use.....”

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Posted 2 months ago

“Hastings are notgood”

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Posted 2 months ago

“The website is easily accessed and navigated. It instills confidence.”

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Posted 2 months ago

“gave me a good range of cheaper insurance providers for home and car”

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Posted 2 months ago

“Easy navigation covering all aspects so that you can determine the best package for your requirements.”

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Posted 2 months ago

“Unable to finalize insurance with end user/ supplier, sent a help message to confused still awaiting response 3 days later on house insurance payment pending!!!”

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Posted 2 months ago

Hello Stuart, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 2 months ago

“As expected”

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Posted 2 months ago

“Always found it easy to navigate Good choice of companies to compare Easy payment options Never had a problem!!!”

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Posted 2 months ago

“Easy to use the site”

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Posted 2 months ago

“Useful money śaving tool”

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Posted 2 months ago

“Good competitive price and easy to apply.”

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Posted 2 months ago

“Easy to use. Good competitive rates. Great Customer benefits, like Greg's coffee offer. All helps Customers with this.”