Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 68,503 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 68,503 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Confused ensured the specification of needs were correct and then provided a schedule of companies offering appropriate insurance cover at substantial saving of a renewal offer from my existing insurance company”

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Posted 2 months ago

“A good comparison site.”

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Posted 2 months ago

“Easy to use and nice to be able to compare different companies side by side”

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Posted 2 months ago

“easy to use and very helpful”

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Posted 2 months ago

“Good service”

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Posted 2 months ago

“Good choice of insurers and prices”

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Posted 2 months ago

“Value for money”

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Posted 2 months ago

“Had a help for best price for home insurance and building insurance”

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Posted 2 months ago

“good services are provided for customers.”

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Posted 2 months ago

“Very good and easy to do”

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Posted 2 months ago

“It was easy to use and saved me £30 a year as well.”

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Posted 2 months ago

“Offered a set of insurance quotes, which were attractive. However, in reality, I had to add options which made them ordinary.”

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Posted 2 months ago

“The price the service and the ease at which it was all delivered was first class.”

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Posted 2 months ago

“It was ok.”

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Posted 2 months ago

“I rarely make recommendations to friends or family, hence the low score in relation to recommendations. Otherwise the website was relatively easy to use and enabled me to find competitive quotes for my home insurance.”

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Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. We are glad you found the website easy to use and were able to secure a saving for the insurance despite the low score. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 months ago

“Check the actual insurer rather than just the broker name - often this isn't obvious until just above the payment details when they let you know. Often it's a 3rd rate American junk shop bank who provide no service and never pay out - as is also the case with "Direct"line. As long as you do that check confused is good. Good luck getting your bonus too - at least it's only £20 I missed out on.”

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Posted 2 months ago

“Very good experience”

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Posted 2 months ago

“Confused.com & it's rivals do a great job of keeping people informed of what is out there.Otherwise it would be so time consuming trawling through the internet & phoning up for quotes. Keep up the good work.”

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Posted 2 months ago

“good service”

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Posted 2 months ago

“Most helpful”

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Posted 2 months ago

Confused.com - Home Insurance is rated 4.6 based on 68,503 reviews