Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 68,503 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 68,503 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Easy to use, great prices and super rewards for using the site 👍”

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Posted 2 months ago

“Easy & Good rates”

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Posted 2 months ago

“Excellent site for saving me money”

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Posted 2 months ago

“Easy to get quote and policy”

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Posted 2 months ago

“Clear - informative system gets good prices plus significant cash rewards.”

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Posted 2 months ago

“Straightforward and easy and quick”

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Posted 2 months ago

“Super easy to use and very quick too! No fuse or messing around with dozens of people cold calling after, just straight simple pricing for n just a few short minutes.”

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Posted 2 months ago

“Too involved,asking for passwords all of the time.(not always on hand), I become frustrated, then I log off”

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Posted 2 months ago

“Web site was so simple to use and I got the best quotes for my home insurance. Will definitely use again.”

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Posted 2 months ago

“Input all my requirements and had some really great prices. Went for my original insurer as it was so much cheaper than my quote I received for my renewal”

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Posted 2 months ago

“Not suitable for complicated cover”

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Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. Our quote form is designed to cover as broad a scope as possible to ensure insurers have all the information they need to offer policies and as many people as possible can obtain quote's If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 months ago

“Very good contact to arrange my house insurance”

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Posted 2 months ago

“Your web site froze me out - guess you didn't want my business”

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Posted 2 months ago

Hello Peter, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 2 months ago

“Cheapest deal found”

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Posted 2 months ago

“Fairly easy to navigate, some questions take a little thought to answer correctly but overall very good.”

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Posted 2 months ago

“Easy to understand prices plus a £40 gift voucher plus a coffee once a month.”

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Posted 2 months ago

“Easy to use website, enables you to compare insurance quotes side by side to pick the best suited to you. Saves all the hassle of dobbing around. Chose suitable insurance, competitive price and pressed the button. Job Done.”

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Posted 2 months ago

“I have used confused . Com several times and I find it the best comparison site for my needs. I also think their rewards are the best of all the comparison sites.”

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Posted 2 months ago

“Your cheapest home insurance quote was £151 when I go to buy, it goes up to £208. Apparently having retired from work makes me a high risk. What's all that about...”

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Posted 2 months ago

Hello Michael, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore I have emailed you requesting further information from you. Please could you keep an eye on your inbox to locate the email. I’m very sorry for any inconvenience this has caused you. We hope to resolve this for you soon. Dan, Confused.com Representative

Posted 2 months ago

“Brilliant site. Well worth a scout around for anything really, especially things like insurance. Really quick and easy to get quotes. Very pleased with the outcome. Saved me a considerable amount of time and money. Very pleased Thank you 😊”

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Posted 2 months ago

Confused.com - Home Insurance is rated 4.6 based on 68,503 reviews