“Disappointed that once I’d taken out insurance I found a cheaper quote with the same insurance company cheaper with another price comparison website. I’ve been told they will match the quote plus £20 but it’s been a week now since I sent Confused evidence and I’m still waiting for a response. So, unless they keep their word the £20 voucher you get for placing business with them will equate to £10 and from previous purchases the Greggs incentive hardly gets used so not much of an incentive to make Confused my go to comparison website.”
Hi Kim,
Thanks for leaving your review.
I'm sorry to hear you experienced this issue and I can see my colleague looked into your query and explained the AI chat bot error and resolved your query.
If you have any further queries, please email help@help.confused.com with details of your query and our team will be happy to help. Or you can visit our contact us page for other ways to contact us!
https://www.confused.com/help/contact-us
Ka, Confused.com Representative
“Easy to find your way about the offers. I chose the 2nd option shown. It suited me perfectly.
Because they had my details already, it was easy to purchase the insurance quickly.
Confused.com had done all the sorting through 100s of companies, & I got a much better valuation.”
“Provided many competitive quotes which answered all my questions, although, as a technophobic person, I struggled and would still prefer human interaction + policy paperwork sent in print on paper form in the post.... may turn out to be a deal clincher for last year's company, albeit more expensive”
