Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 68,075 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 68,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“when quoted all items included you need to check as when going to purchase some of the items included where now extras and extra cost i found misleading”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email complaints@help.confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to resolve this for you soon. Dan, Confused.com Representative

Posted 1 week ago

“***********^**^^^*^^^N/C”

Helpful Report

Posted 2 weeks ago

“Easy to review possible lower cost alternatives to current renew costs”

Helpful Report

Posted 2 weeks ago

“Unable to speak to a human being.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email help@help.confused.com with details of your query and our team will be happy to help. Dan, Confused.com Representative

Posted 1 week ago

“easy to use and got a good result”

Helpful Report

Posted 2 weeks ago

“Very helpful and money saving to use, comparing feature I found very good to use and compare companies.”

Helpful Report

Posted 2 weeks ago

“Too expensive.”

Helpful Report

Posted 2 weeks ago

“Cheaper insurance easy to use , and £30 voucher”

Helpful Report

Posted 2 weeks ago

“Very easy to navigate”

Helpful Report

Posted 2 weeks ago

“Very pleased with my results 👍🏻”

Helpful Report

Posted 2 weeks ago

“So easy to choose the right option to suit your individual needs as the team has done the hard part for you”

Helpful Report

Posted 2 weeks ago

“Very helpful polite staff when I phoned for advice.”

Helpful Report

Posted 2 weeks ago

“My previous insurer proposed a price increase by 25%, so I needed a new quote and it took me just half an hour to valuate office and enter a new contract with a different insurer. Excellent platform. Very logical, transparent and easy to use”

Helpful Report

Posted 2 weeks ago

“No problems with Swinton used before. Considerable issues with Safeguard UK and their seeming inability to run website. - it untrue claims, slow, confused and misleading.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email help@help.confused.com. Dan, Confused.com Representative

Posted 1 week ago

“I have saved about £100 it was so easy. Please continue to let people know to check and not rely on repeat renewals.”

Helpful Report

Posted 2 weeks ago

“Straightforward process, no hassle”

Helpful Report

Posted 2 weeks ago

“Easy to use, with helpful information and reminders”

Helpful Report

Posted 2 weeks ago

“Quick, efficient and easy to use.”

Helpful Report

Posted 2 weeks ago

“Easy to use, clear information and saved me money!”

Helpful Report

Posted 2 weeks ago

“It is a easy to use site, makes comparisons with all all leading insurers, plus a bonus of free coffee & money off vouchers”

Helpful Report

Posted 2 weeks ago

Confused.com - Home Insurance is rated 4.6 based on 68,075 reviews