Name: Confused.com - Home Insurance
Rating: 4.57

“i've previously used Confused.com without complaint, but this time - I purchased the best quote offered but the insurer charged me an additional £30. I immediately cancelled, but am still waiting for an explanation from Confused.com. In the meantime, they emailed me to offer feedback on my purchase - which is why I'm writing this.”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Lauren, Confused.com Representative

Posted 3 months ago

“The advertised quotes bear no resemblance to the actual price you pay.”

Helpful Report

Posted 3 months ago

Hello Chris, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Chris. We hope to hear from you soon. Jess, Confused.com Representative

Posted 3 months ago

“I used Topcashback to go through confused.com. I managed to get a series of quotes and opted for Sky Protect as my chosen Buildings and contents insurance provider. I was directed to their website and filled completed the additional information they requested when I got to the payment page I submitted my payment details and then "Confused. Com" they couldn't take payment. So I came out of the site and Confused. Com and went somewhere else”

Helpful Report

Posted 3 months ago

Hello Janet, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 3 months ago

“Expensive log in is a pain”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 3 months ago

“What a waste of time this was”

Helpful Report

Posted 3 months ago

Hello John, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“Got all the way through gave all my card details and then it asked me to prove it was me. Send a text using code I did not understand it because I was on my tablet and not a mobile phone. Now I am worrying in case you take my money. I will not use my tablet again.”

Helpful Report

Posted 3 months ago

Hello Susan, Thanks for taking the time to leave us a review. As we are a comparison website we do not process any payments. If you are unsure if the payment went through we recommend getting in touch with the individual insurer. You will find their contact details on their website but please get in touch via our contact form or email us at communications@confused.com if you need helping locating them. Jess, Confused.com Representative

Posted 3 months ago

“Terrible cs”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“We start this review with a pointless question. My ‘0’ comments are not critical of your system, simply that recommend to a friend is not something that ever comes up in conversation. I’m in no position to offer advice to other people who are probably better informed anyway, so no, I won’t be recommending because it’s not my intention.”

Helpful Report

Posted 3 months ago

Hello Stewart, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“Not a good service”

Helpful Report

Posted 3 months ago

Hello Rashpal, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Corey, Confused.com Representative

Posted 3 months ago

“absolutely appalling staff answering the phones totally incompetent”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. We do not operate an inbound phone service at Confused.com. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Corey, Confused.com Representative

Posted 3 months ago

“Because a CCJ IMPOSED ON ME FOR NO REASON I WAS NOT ACCEPTED FOR A POLICY no one asked what the reason Was for just sorry not accepting you”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Corey, Confused.com Representative

Posted 3 months ago

“price quoted, nothing like the final price”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, *Customer name*. We hope to hear from you soon. Corey, Confused.com Representative

Posted 3 months ago

“I am still awaiting replies from e mails I sent to them.”

Helpful Report

Posted 3 months ago

Hello, We are experiencing higher volumes of emails than usual at the moment. I can see we have now responded to your query I’m sorry for any inconvenience caused. Corey, Confused.com Representative

Posted 3 months ago

“1. The link from the Confused website to the Halifax website did not work. 2. No acknowledgment from Confused or Halifax to confirm receipt of my payment. 3. The price quoted on the Confused site, which I thought I had agreed to, was about £50 less than I paid.”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com? We look forward to hearing from you. Jess, Confused.com Representative

Posted 3 months ago

“Site is fine. But are listed on topcashback and used them twice now with no payout. Won’t be fooled again.”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“They don’t get back to you about the rewards but take your money for the insurance. Make you wait far too long and I’ve missed out too because I’m of it.”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review. I can see you claimed your Confused.com reward on 01/01/2024 and our rewards team are currently verifying your claim. You can view the status of your claim on the live tracker in your Confused.com account. Please allow up to 14 working days for your Confused.com reward to arrive. I hope this helps! Jess, Confused.com Representative

Posted 3 months ago

“Can't give you a rating because although I have been on your site and requested a quote for my home insurance which is due on 24 January I have not as yet made a purchase. I used the site last year and placed my home insurance through your site. I've had my renewal and the premium has increased by 66%. I have found a quote on your site which is a similar premium to last year so I will be renewing though the Confused. Com site in the next day or so.”

Helpful Report

Posted 3 months ago

“It would not let me order my building insurance from Tesco, I tried 3 times and different days and still it would not work......”

Helpful Report

Posted 3 months ago

Hello Paul, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 3 months ago

“I found a home insurance policy with Churchill which I wished to buy via Confused.com. However, I was unable to follow it through to the Churchill website as my login credentials were not transferred. I tried this several times and using different browsers. I phoned Churchill but they were unable to see my application, and taking the same deal direct with them would have been far more expensive. I was eventually able to bye the same policy via Moneysupermarket.com, but it cost me £20 more than what I was quoted on Confused.com. I found it disappointing not to be able to get the deal I saw because of what appeared to be a technical issue on the Confused.com website, hence the poor review. Of course, if you were to refund the £20 I lost, I would feel differently about it ! ….”

Helpful Report

Posted 3 months ago

Hello Andrew, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“I chose Admiral from your selection and have done all the form filling. Admiral payment system will not take payment after a number of attempts and rejects my card number early on in the process. The card is from a highly respected UK banking group and I have used it successfully for many years including the past few days. The rejection is stressful and has left me in limbo as to how to complete the transaction with Admiral. So I don't know whether I have purchased of not and how my credit rating might be impacted by the rejection. The card is 100% ok and is fully funded.”

Helpful Report

Posted 3 months ago

Hello Paul, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 3 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Confused.com - Home Insurance Reviews