Name: Confused.com - Home Insurance
Rating: 4.57

“too complicated”

Posted 1 month ago

Hello Lisa, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Details would jot hold when input. Quotes came through with wrong details on as they would not hold in the relevant despite change and confirming save. Had to get in touch with provider for them to correct everything and transfer he payment over. Waste of time should have just gone direct to Hastings.”

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Posted 1 month ago

Hello Trudy, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you, Trudy. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 month ago

“The price was not true.”

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Posted 1 month ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 month ago

“Too expensive”

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Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 1 month ago

“COULD NOY CLAIM MY REWARD”

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Posted 1 month ago

Hello, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Ka, Confused.com Representative

Posted 1 month ago

“The information I submitted brought up a number of companies who were significantly cheaper than my renewal from LV. Most of the companies I had never heard of therefore decided to go with Aviva which I was familiar with. Confused directed me to the Aviva site where I had to fill in more details and select further options. The quote ended up about £60 more than LV which is astronomical. A waste of 90 minutes, sticking with LV for peace of mind.”

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Posted 1 month ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Ka, Confused.com Representative

Posted 1 month ago

“No good for a multi material property”

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Posted 1 month ago

Hello Anita, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

“The insurance companies are hard work to talk to and only use chat, you cant ring and iron things out. So I remain uninsured for now.”

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Posted 1 month ago

Hello Axel, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

“I purchased my insurance via Confused.com, following a link on an email from Confused.com themselves, promoting "rewards" that you can get if you book through them. Only after having made the purchase and trying to find a way to contact them, do I realise it is in very small print that the purchase must be through their app to be able to get the rewards. It is disingenuous not to be upfront and clear in their messaging. I could have got cashback had I gone through another route, so I feel cheated.”

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Posted 1 month ago

Hello, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Ka, Confused.com Representative

Posted 1 month ago

“I've had no insurance documents emailed to me. I can't remember who I insured with just 2 weeks ago. I have a coffee and Sainsbury's reward which is great but Confused can't say who my insurer is even though I have had to give them my policy number to get the rewards!”

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Posted 1 month ago

Hello Anita, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Ka, Confused.com Representative

Posted 1 month ago

“Waste of my time”

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Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

“Cost me £50 as ypu told me my insurance had expired when it hadng”

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Posted 1 month ago

Hello Denise, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

“Having trouble with the rewards. Took the reward into account when considering best price, but been blocked from reward for both, car insurance and house insurance this week, apparently there is a limit to the amount of vehicles you insure (I have 4 to insure a year) and this blocks all rewards.”

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Posted 2 months ago

Hello James, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Dan, Confused.com Representative

Posted 1 month ago

“you make it very dfifficult for anyone to actually speak to you, do not take notice of whats told to yo......l said l would come back to you ans did and took out the insurance as promised, however you kept on pushing when it was already done.....next time check your reocords......regards ken monaghan 19 union st. south normanton..de55 2aw”

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Posted 2 months ago

Hello Kenneth, Thank you for leaving your review. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. I hope this helps. Dan, Confused.com Representative

Posted 1 month ago

“It is true, I am very confused about my home insurance ! It is not easy to change details about the house after you filled in the form and after a while I simply lost interest.”

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Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. Most details can be changed by either providing a new answer or selecting the edit button next to the current answer on the form. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 months ago

“I haven't purchased home Insurance. I just asked for a quote!”

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Posted 2 months ago

Hello Janet, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 months ago

“All my details and requirements were logged but none of quotes included what I wanted. What's the point in cheap quote that aren't fit for purpose?”

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Posted 2 months ago

Hello Elizabeth, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com We look forward to hearing from you. Dan, Confused.com Representative

Posted 2 months ago

“Every one i know with houses has there own insurance, and are happy with there,s”

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Posted 2 months ago

Hello John, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 months ago

“None of the rewards promised have materialized. Cannot be trusted.”

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Posted 2 months ago

Hello Lynda, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 months ago

“not showing the details of the. quote.must tell more. only the price is very deceptive”

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Posted 2 months ago

Hello Jekisan Thank you for leaving your review, your feedback is really valuable to us. Quotes are based on the information you provided on the quote form, on the results page you can see more information by selecting 'more info' If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Dan, Confused.com Representative

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews