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Confused.com - Home Insurance Reviews

4.6 Rating 45,962 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

Company Reviews

Product Reviews

4.6

Based on 45,962 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Normally excellent, with this Quoteline direct process, terrible.”

Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 2 months ago

“Pricehidden cost going up every time”

Posted 2 months ago

Hello Sergio, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 2 months ago

“All a con, promise rewards, don't deliver, expect a rip off”

Posted 2 months ago

Hello, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Ka, Confused.com Representative

Posted 2 months ago

“Directed to website gave details company has taken payment but no policy issued.1”

Posted 2 months ago

Hello Catherine, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Ka, Confused.com Representative

Posted 2 months ago

“After a lengthy process to complete the form, receiving several quotes from prospective insurers, I was disappointed that the providers didn't deliver on their quotes. Additionally, no explanation was provided as to why.”

Posted 2 months ago

Hello Andy, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 2 months ago

“I have received a quote for Tesco home insurance on 10/2/24 saying the price was £144.58 and I had only 3 days to get this price. I purchased my policy on 12/2/24 and it came out £159.68. I was surprised that it did not match with the quote and it could not be changed.”

Posted 2 months ago

Hello Felix, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Felix. We hope to hear from you soon. Ka, Confused.com Representative

Posted 2 months ago

“I do not have a mobile telephone and am sight impaired. I cold not complete my online application because of this. Why do I need a mobile? It has nothing to do with home/comtents insurance. A long telephone call ensued IT TOOK FOUR HOURS TO GET THE WHOLE THING SORTED. iT;S RUBBISH AND i WILL NOT BE DEALING THIS WAY AGAIN”

Posted 2 months ago

Hello Allen, Thank you for leaving your review, your feedback is really valuable to us. The information we request is based on information insurer require to be able to offer you a quote. If you’d like to contact us, please email communications@confused.com and our team will be happy to help. Corey, Confused.com Representative

Posted 2 months ago

“After filling in all my detail and paying on my Visa card exposing all my details I had no confirmation of my transaction so the next day I repeated the procedure thinking I may have forgotten to press a button nothing happened event thought my back ask me to confirm payment ? maybe no one is at home in the home insurance dept”

Posted 2 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 2 months ago

“Could not process payment”

Posted 2 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 2 months ago

“i received a quote through Confused.com but when I tried to accept it the insurance company kept saying they could not find me”

Posted 2 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com? We look forward to hearing from you. Ka, Confused.com Representative

Posted 2 months ago

“In due course!”

Posted 2 months ago

Hello Anthony, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 2 months ago

“Sites recommended are not user friendly”

Posted 2 months ago

Hello Gillian, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 2 months ago

“Chose a company from the list which suited my requirements the best, got to the payment page and tried tried to complete. Then spent over 3 hours being asked questions, most of which I'd already answered on line Eventually I gave up and renewed with my existing company”

Posted 2 months ago

Hello Alan, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 2 months ago

“Overall a negative experience.”

Posted 3 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 2 months ago

“Ultimately I don’t recommend any “Service Finders” at all because they add costs to products without adding any benefit to them.”

Posted 3 months ago

Hello Stephen, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 2 months ago

“I tried going through Confused but ended more confused because it appear Confused were not talking to Admiral so that when I tried too complete the deal Admiral had no idea. I, therefore, had to start from the beginning with Admiral and now I have two quotes. BUT, do I have a Home Policy? Who knows.”

Posted 3 months ago

Hello James, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com? I’m very sorry for any inconvenience this has caused you, James. We hope to hear from you soon. Ka, Confused.com Representative

Posted 2 months ago

“Filled in all questions on line was approved so paid in full. Then I get a call asking to verify my cover asked me a few more questions which I’d already answered on line and they then doubled the quote so I cancelled. In my opinion this mounts to legal scamming suck you in with a good deal then call you after you’ve paid asking for more money. On asking for a total refund they agreed but charged me £5 for the privilege NEVER AGAIN.”

Posted 3 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Ka, Confused.com Representative

Posted 2 months ago

“Very lassais faire with selling your data to randoms.”

Posted 3 months ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 3 months ago

“Companies listed would only accept payment by DD. I wanted to pay by card but refused to accept.”

Posted 3 months ago

Hello Liam, Thank you for leaving your review. I’m sorry to hear you are unable to pay by card. As we’re a comparison site, we do not administer policies. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Ruby, Confused.com Representative

Posted 3 months ago

“I wish to cancel my house insurance with you for Febrary 24, Regards”

Posted 3 months ago

Hi Barbara, Thank you for your review. To cancel your home insurance, you will need to contact your insurer directly as we do not administer policies here at Confused.com. I'm sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 3 months ago

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Confused.com - Home Insurance is rated 4.6 based on 45,962 reviews