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Confused.com - Home Insurance Reviews

4.6 Rating 46,021 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

Company Reviews

Product Reviews

4.6

Based on 46,021 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“price quoted, nothing like the final price”

Posted 3 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, *Customer name*. We hope to hear from you soon. Corey, Confused.com Representative

Posted 3 months ago

“I am still awaiting replies from e mails I sent to them.”

Posted 3 months ago

Hello, We are experiencing higher volumes of emails than usual at the moment. I can see we have now responded to your query I’m sorry for any inconvenience caused. Corey, Confused.com Representative

Posted 3 months ago

“1. The link from the Confused website to the Halifax website did not work. 2. No acknowledgment from Confused or Halifax to confirm receipt of my payment. 3. The price quoted on the Confused site, which I thought I had agreed to, was about £50 less than I paid.”

Posted 3 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com? We look forward to hearing from you. Jess, Confused.com Representative

Posted 3 months ago

“Site is fine. But are listed on topcashback and used them twice now with no payout. Won’t be fooled again.”

Posted 3 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“They don’t get back to you about the rewards but take your money for the insurance. Make you wait far too long and I’ve missed out too because I’m of it.”

Posted 3 months ago

Hello, Thank you for leaving your review. I can see you claimed your Confused.com reward on 01/01/2024 and our rewards team are currently verifying your claim. You can view the status of your claim on the live tracker in your Confused.com account. Please allow up to 14 working days for your Confused.com reward to arrive. I hope this helps! Jess, Confused.com Representative

Posted 3 months ago

“Can't give you a rating because although I have been on your site and requested a quote for my home insurance which is due on 24 January I have not as yet made a purchase. I used the site last year and placed my home insurance through your site. I've had my renewal and the premium has increased by 66%. I have found a quote on your site which is a similar premium to last year so I will be renewing though the Confused. Com site in the next day or so.”

Posted 3 months ago

“It would not let me order my building insurance from Tesco, I tried 3 times and different days and still it would not work......”

Posted 3 months ago

Hello Paul, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 3 months ago

“I found a home insurance policy with Churchill which I wished to buy via Confused.com. However, I was unable to follow it through to the Churchill website as my login credentials were not transferred. I tried this several times and using different browsers. I phoned Churchill but they were unable to see my application, and taking the same deal direct with them would have been far more expensive. I was eventually able to bye the same policy via Moneysupermarket.com, but it cost me £20 more than what I was quoted on Confused.com. I found it disappointing not to be able to get the deal I saw because of what appeared to be a technical issue on the Confused.com website, hence the poor review. Of course, if you were to refund the £20 I lost, I would feel differently about it ! ….”

Posted 3 months ago

Hello Andrew, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“I chose Admiral from your selection and have done all the form filling. Admiral payment system will not take payment after a number of attempts and rejects my card number early on in the process. The card is from a highly respected UK banking group and I have used it successfully for many years including the past few days. The rejection is stressful and has left me in limbo as to how to complete the transaction with Admiral. So I don't know whether I have purchased of not and how my credit rating might be impacted by the rejection. The card is 100% ok and is fully funded.”

Posted 3 months ago

Hello Paul, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 3 months ago

“The first five sites you recommended and led me to, would not accept to insure me. Which made me wonder why they were offered in the first place.”

Posted 3 months ago

Hello Angelo, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 3 months ago

“Spent hours trying to buy home insurance but the computer site keeps falling over. A complete waste of time!!”

Posted 4 months ago

Hello Martyn, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 3 months ago

“Got the quotes with pricing from Confused, then I have selected the one that I would like to proceed…. Then found out that the insurer does not accept my application after proceeding. So try again with another insurer, same thing happened. So why does Confuse not just provide me with the insurers that can accept my application. It’s waste of time getting quotes and then not get accepted”

Posted 4 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 3 months ago

“I found it confusing and misleading….you would initially flag up cheap quotations, under £200 some of them, which led nowhere, and weren’t real. I hate being misled. Especially re my house insurance. Which is hiked up shockingly each year, though I’ve never made a claim.Though my house is well looked after,has never had subsidence issues, is not in any danger from flooding, and is fitted with all the requisite locks. What a racket.”

Posted 4 months ago

Hello Duncan, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Duncan. We hope to hear from you soon. Jess, Confused.com Representative

Posted 3 months ago

“Not at all impressed ,got a quote next day went to pay price had increased rediculess”

Posted 4 months ago

Hello Leslie, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Leslie. We hope to hear from you soon. Jess, Confused.com Representative

Posted 3 months ago

“last year when i took out house i was supposed to getoffer of Hello Fresh meals after numerous contact with you your selves and also with hello fresh all of which went unanswered i never didget the meal offer not good enough”

Posted 4 months ago

Hello Kenneth, Thank you for leaving your review. I’m sorry to hear you had this issue. You can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. Ka, Confused.com Representative

Posted 4 months ago

“I found it very difficult to work out what each quote covered. I was directed to the firm's websites but they were even more confusing and did not give me the answers I was seeking”

Posted 4 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 4 months ago

“I done through top cashback to get cashback on policy and didn’t receive the cashback. Absolute scam to use them”

Posted 4 months ago

Hello Stephanie, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 4 months ago

“I did not purchase a home insurance with you !!!”

Posted 4 months ago

Hello Susan, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 4 months ago

“None of the quotes directed me anywhere”

Posted 4 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 4 months ago

“Used you for buildings insurance very few companies could quote and Tesco was the cheapest we have no claims for 9 yrs and when we went through to Tesco to buy they said they couldn’t cover the property? No explanation given. Total waste or time. Will not use you again”

Posted 4 months ago

Hello Robert, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 4 months ago

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Confused.com - Home Insurance is rated 4.6 based on 46,021 reviews