Name: Confused.com - Home Insurance
Rating: 4.57

“I went through confused.com and purchased my home insurance but never received top cashback as promised. I wouldn't have gone with them in hindsight. Annoying especially when you can't find any contact to complain to.”

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Posted 3 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 months ago

“Don't ask me about employment to insure a house. Suspicious that you are data mining.”

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Posted 3 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 months ago

“Sent through estimate but does not fit as no flood insurance. This happens every year yet Confused has all my details. Would help to include insurance for flooding”

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Posted 3 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“Website no good”

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Posted 3 months ago

Hello Warren, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“Tried to buy on line unsuccessfully, and no response from policy expert?”

Helpful Report

Posted 3 months ago

Hello Stephen, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 3 months ago

“Quote unsuitable”

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Posted 3 months ago

Hello Philip, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“I tried buying the insurance from Frontier through confused.com website, only to find out that Frontier are quoting a much higher price on their website. I completed the purchase through another comparison engine website at a lower price with another provider.”

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Posted 3 months ago

Hello Guy, Thank you for leaving your review as your feedback is really important to us. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Guy. We hope to hear from you soon. Jess, Confused.com Representative

Posted 3 months ago

“too complicated”

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Posted 3 months ago

Hello Lisa, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“Details would jot hold when input. Quotes came through with wrong details on as they would not hold in the relevant despite change and confirming save. Had to get in touch with provider for them to correct everything and transfer he payment over. Waste of time should have just gone direct to Hastings.”

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Posted 3 months ago

Hello Trudy, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you, Trudy. We hope to hear from you soon. Jess, Confused.com Representative

Posted 3 months ago

“The price was not true.”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 3 months ago

“Too expensive”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 3 months ago

“COULD NOY CLAIM MY REWARD”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Ka, Confused.com Representative

Posted 3 months ago

“The information I submitted brought up a number of companies who were significantly cheaper than my renewal from LV. Most of the companies I had never heard of therefore decided to go with Aviva which I was familiar with. Confused directed me to the Aviva site where I had to fill in more details and select further options. The quote ended up about £60 more than LV which is astronomical. A waste of 90 minutes, sticking with LV for peace of mind.”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Ka, Confused.com Representative

Posted 3 months ago

“No good for a multi material property”

Helpful Report

Posted 3 months ago

Hello Anita, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 3 months ago

“The insurance companies are hard work to talk to and only use chat, you cant ring and iron things out. So I remain uninsured for now.”

Helpful Report

Posted 3 months ago

Hello Axel, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 3 months ago

“I purchased my insurance via Confused.com, following a link on an email from Confused.com themselves, promoting "rewards" that you can get if you book through them. Only after having made the purchase and trying to find a way to contact them, do I realise it is in very small print that the purchase must be through their app to be able to get the rewards. It is disingenuous not to be upfront and clear in their messaging. I could have got cashback had I gone through another route, so I feel cheated.”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Ka, Confused.com Representative

Posted 3 months ago

“I've had no insurance documents emailed to me. I can't remember who I insured with just 2 weeks ago. I have a coffee and Sainsbury's reward which is great but Confused can't say who my insurer is even though I have had to give them my policy number to get the rewards!”

Helpful Report

Posted 3 months ago

Hello Anita, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Ka, Confused.com Representative

Posted 3 months ago

“Waste of my time”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 3 months ago

“Cost me £50 as ypu told me my insurance had expired when it hadng”

Helpful Report

Posted 3 months ago

Hello Denise, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 3 months ago

“Having trouble with the rewards. Took the reward into account when considering best price, but been blocked from reward for both, car insurance and house insurance this week, apparently there is a limit to the amount of vehicles you insure (I have 4 to insure a year) and this blocks all rewards.”

Helpful Report

Posted 3 months ago

Hello James, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Dan, Confused.com Representative

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews