Name: Confused.com - Home Insurance
Rating: 4.57

“Went round the same questions over and over again and I still have not got house insurance”

Posted 3 months ago

Hello William, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 3 months ago

“Went thru all guff. Then rejected by Churchill! Waste of time.”

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Posted 3 months ago

Hello Brian, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 3 months ago

“The prices in the quote were not even close to matching the 'real' price. Will not be using them again”

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Posted 3 months ago

Hello, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Ka, Confused.com Representative

Posted 3 months ago

“I was told that I had made two claims on my insurance which I definitely didn’t make. I was told I couldn’t have any insurance. Went to another company and had no problem”

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Posted 3 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 months ago

“Take 2 payments for 1 product”

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Posted 3 months ago

Hello Dexter, Thank you for leaving your review. I’m sorry to hear you have had this issue. As we’re a comparison site, we do not administer policies and therefore do not process any payments. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Dan, Confused.com Representative

Posted 3 months ago

“Chose sky protection had first payment taken from my account but no policy”

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Posted 3 months ago

Hello Peter, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Dan, Confused.com Representative

Posted 3 months ago

“When I proceeded to the company website to buy the policy - I was unable to complete the transaction. I was asked to complete the quote again and the price went up by £60 so I didn’t progress. This is very disappointing as it seems like confused.com is giving incorrect quotes. I didn’t change anything on the quote. The company was Hastings insurance Kind regards”

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Posted 3 months ago

Hello Helen, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Helen. We hope to hear from you soon. Dan, Confused.com Representative

Posted 3 months ago

“Went to by insurance then they put price up on checking out”

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Posted 3 months ago

Hello Angela, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Angela. We hope to hear from you soon. Jess, Confused.com Representative

Posted 3 months ago

“I couldn't use the sire as it hadn't been updated. So my new home wasn't on it. So impossible to use”

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Posted 3 months ago

Hello Amanda, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“Simple to use. Good prices but do not make recommendations.”

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Posted 3 months ago

Hello Alan, We appreciate you leaving us a review and are happy to hear that you enjoyed your experience with Confused.com. We hope you return to Confused.com soon! Jess, Confused.com Representative

Posted 3 months ago

“no way to actually buy what there recommend”

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Posted 3 months ago

Hello Maria, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 3 months ago

“You keep bothering me go away”

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Posted 3 months ago

Hello, Thank you for leaving your review. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. I hope this helps. Jess, Confused.com Representative

Posted 3 months ago

“Ridiculous increase in prices”

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Posted 3 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 3 months ago

“After a very long session of filling in boxes, the site crashes. Total waste of time.”

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Posted 3 months ago

Hello Tristan, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“couldn't buy the insurance I wanted from yourselves as pages went blank, tried several companies (my computers aren't that old). contacted customer services who were very good and replied promptly giving a ref no. and phone no., but unfortunately the main company I wanted to buy from only had an automated phone line and you could only purchase online, so I couldn't.”

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Posted 3 months ago

Hello Mark, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 3 months ago

“Reviews very bad.”

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Posted 3 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 3 months ago

“Entered all details regarding my property. Got a variety of quotes. Went ahead with Quote me happy. After paying the policy I was able to check the details for my property that I had covered. The details had gone across to the supplier with incorrect information. Resulting in a much higher premium and therefore having to get a refund. So your quotes are false and if I hadn’t double checked the policy, I won’t have been insured!!”

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Posted 4 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com Ka, Confused.com Representative

Posted 3 months ago

“I am currently on holiday in Asia and 4 times I attempted to buy insurance via you site and each time refused even though I approved payment with my bank app. You call should yourself cannot do not confused. WASTE OF MY TIME AND ENERGY”

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Posted 4 months ago

Hello Dale, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Please note you are unable to access our site and likely that of insurers whilst you are outside of the UK. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 4 months ago

“Sent me a message to say my insurance needs renewal you are to early”

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Posted 4 months ago

Hello. Thank you for leaving your review as your feedback is really important to us. Renewal reminder emails are sent based on the last date you created a quote. If you need to reset the date for your renewal reminders please create a new quote closer to your renewal date. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 4 months ago

“Unable to get logged in using codes sent and password not remembered.”

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Posted 4 months ago

Hello. Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Dan, Confused.com Representative

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews