Name: Confused.com - Home Insurance
Rating: 4.57

“I asked for a quote to include accidential Damage cover, in Full. That was NOT what was offered!”

Posted 1 month ago

Hello Timothy Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. I'm afraid 'Accidential damage' is an add on and this can only be added on your chosen insurer site. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

“I’m confused! Thought I’d purchased a policy but no communication to follow up with documentation. Very disappointing Have asked for confirmation from the chat bot and no response”

Helpful Report

Posted 1 month ago

Hello Janet, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Ka, Confused.com Representative

Posted 1 month ago

“Minimal options provided after a very long input process. GAVE INACCURATE QUOTE. Spoke to One Insurance who confirmed quote incorrect and then advised they had no business to offer me!!!! Absolutely useless!!!!!”

Helpful Report

Posted 1 month ago

Hello Nicola, Thank you for leaving your review as your feedback is really important to us. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. I can see my colleague has raised a complaint regarding your case and this is currently being investigated with your chosen insurer. I’m very sorry for any inconvenience this has caused you, Nicola. Ka, Confused.com Representative

Posted 1 month ago

“Endless non important information gathering . Repeated from one part to the next. Go and find an insurance Broker Human.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

“Still waiting for the reward. A I purchased though you a Hastings product.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. Please note that rewards are not issued automatically, you'll need to submit your reward claim via the app within 60 days of your purchase date. Your last quote was 02/07/2025. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. I hope this helps! Dan, Confused.com Representative

Posted 1 month ago

“Can't claim reward as form won't accept postcode, help desk useless and keep telling me to fill in form without reading my problem”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. I'm sorry to hear you are having this issue. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Dan, Confused.com Representative

Posted 1 month ago

“Confused.com! Certainly confusing. Got a quote & then went to the providers website by clicking on the link, & the premium was over 10% higher than the premium confused.com had quoted. Spoke to the provider & they say that the premiums given on confused com are only a guide. Well, what's the point then!!!?”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 1 month ago

“I am unable to access the £20.00 sainsburys voucher because my address is not one you have on the screen. If I can’t put my address in I can not get my voucher.”

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Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 month ago

“I found the quotions very expensive and have elected to go elsewhere.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Dan, Confused.com Representative

Posted 1 month ago

“Didn't let me know I couldn't have a lodger until after I had filled it all”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. There is also a live chat option available within the form to ask any questions. Dan, Confused.com Representative

Posted 1 month ago

“I am over 80 and found it very difficult to compare between your quote and a very good reduction on my renewal. I am not very computer minded and find things difficult for this. Hence I have decided to remain with my original company. Thank you.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 month ago

“Terrible service entice you in and don’t give the rewards. Get you to download an app that’s even worse then told me I was getting my home insurance on behalf of someone else,really what a joke”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. I can see that your reward was issued on 01/07/2025, shortly after your claim made on 25/06/2025. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 month ago

“night mare trying to correct details on new policy”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“didnt find”

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Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Did not get any information”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Havn't a clue what you're talking about”

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Posted 1 month ago

Hello John, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Adverts make it look so simple. It is anything but!”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“When I tried to phone to clarify some points on the policy the person I spoke to was very rude and disrespectful to me and I would not want to deal with a person like that if I needed to place a claim. So ended up taking my home insurance with a broker, although they were slightly more expensive I would rather pay more for personal care and service.”

Helpful Report

Posted 1 month ago

Hello Conor, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us to investigate your complaint, please email communications@confused.com with details of your query and our team will be happy to help. Jess, Confused.com Representative

Posted 1 month ago

“expensive.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 1 month ago

“It was confusing!”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews