Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Confused.com - Home Insurance Reviews

4.6 Rating 45,962 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

Company Reviews

Product Reviews

4.6

Based on 45,962 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OK, to use.”

Posted 1 month ago

Hello Peter, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“On my old iPhone 6, I was unable to take out home insurance via confused.com - a message appeared stating that my browser needed to be updated. When using the library’s computer, repeatedly when I got near the end of the insurance quotes a message appeared stating that your website had an error and I needed to start again! Recently, this happened twice in a row (which was a complete waste of time). The first time I got to the end but you then asked me to log into my account, which was unexpected and extra time-consuming.”

Posted 1 month ago

Hello Louis, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Prices were not competitives, it took me only a phone call to my current provider to get £45 off and £35 lower than the best quote I had on here.”

Posted 1 month ago

Hello Rosario, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 1 month ago

“wont know how good the insurance co. is unless i have a claim [ hope i dont have one ]”

Posted 1 month ago

Hello John, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

“Not competitve”

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 1 month ago

“The price displayed on the site increased when directed to AA page”

Posted 1 month ago

Hello Paul, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Paul. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 month ago

“Prices quoted are not prices available”

Posted 1 month ago

Hello Jackie, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Jackie. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 month ago

“It’s a joke all the insurance companies know what and when your renewal is due and quote accordingly so not impressed.”

Posted 1 month ago

Hello Vincent, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“User interface could be easier to use and not require repeated info”

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 1 month ago

“Couldn't find me affordable home insurance”

Posted 1 month ago

Hello Dawn, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 1 month ago

“Ceapest quote was with AdrianFlux but when I contacted them the quote went up by over £200.00”

Posted 2 months ago

Hello James, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, James. We hope to hear from you soon. Ruby, Confused.com Representative

Posted 1 month ago

“The insurance quote when transferred over to the provider failed to include items I’d input on confused. When these items were added by the actual provider the premium increased by over £100. Clearly the information you take from people looking for quotes is not being passed over to the providers in order to get an accurate quotation.”

Posted 2 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Lauren, Confused.com Representative

Posted 2 months ago

“I wanted to renew via confused.com however whenever I tried via the link through to the best price the vendor declined to quote. I we t to the same vendor direct and they quoted no problem. I wanted to make use of the confused.com incentives (car wash) but couldn't. Not good.”

Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 2 months ago

“I have not yet renewed my Home Insurance. However, since you have asked, I am disappointed in how expensive you are now in relation to others, such that, unusually, I am unlikely to use Confused.com this year.”

Posted 2 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 2 months ago

“I had to complete a very long winded form on Confused.com in search for cheapest quotes for Home Insurance. I chose Tesco quote, the link led me to their website, I was about to pay to complete purchase for their Home Insurance, when Tesco suddenly informed me they had changed their mind and would not be able to sell me the Home Insurance. Complete waste of my time, very disappointed.”

Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 2 months ago

“It’s like pass the parcel”

Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 2 months ago

“Having contacted Magnet and put more details into the quote form, they could not give me a quote as it did not fit a "Standard" policy. I am in touch with Magnet and still need to refine the details but the price has shot up, of course.”

Posted 2 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Lauren, Confused.com Representative

Posted 2 months ago

“Ok did what it said on the tin”

Posted 2 months ago

Thank you for using confused.com. We hope to see you again soon. Thanks Laure, confused.com representative

Posted 2 months ago

“I wanted house and content insurance. I answered all your many questions and was told that the AA could insure me for £176. When I went to purchase the price went up to £230 ? I spoke to the AA salesman who found my quote and told me it was definitely £230. Abandoned this and found my own insurance with Tesco for £165. Wont be using you again.”

Posted 2 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Lauren, Confused.com Representative

Posted 2 months ago

“I couldn't fit all my name in the first name section. Hence couldn't purchase the insurance because my name from your site being passed to the third party Admiral which was wrong.”

Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 2 months ago

«
1
2
3
4
5
»

Confused.com - Home Insurance is rated 4.6 based on 45,962 reviews