Name: Confused.com - Home Insurance
Rating: 4.57

“Gave me a wonderful low quote that the insurance company wouldn’t honour as the information confused.com sent across did not meet the insurance company’s criteria”

Helpful Report

Posted 4 weeks ago

Hello Jeffrey, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site and they could not provide cover. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you, Jeffrey. We hope to hear from you soon. Jess, Confused.com Representative

Posted 4 weeks ago

“Got cheaper on comparethemarket than here”

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Posted 4 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 4 weeks ago

“You showed one price and when I went to the provider it was over £100 dearer!”

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Posted 1 month ago

Hello Anthony, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Anthony. We hope to hear from you soon. Jess, Confused.com Representative

Posted 4 weeks ago

“Despite how I completed your quote form it got transposed to Esure wrongly causing me to have to pay an AP of 25 quid to correct your mistake. Otherwise I would not have had Personal Possessions cover and where I had specified my Wifes Bike you turned it into a lap top. I want my money back”

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Posted 1 month ago

Hello Graham, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue with the personal possessions section of the quote form. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 4 weeks ago

“Poor experience. Tesco home ins suggested by Con.com, went through whole form, then said they could not insure me this time but passed me to another company. their form was horrendous and confusing so gave up. Went to MoneySM.com..sorted immediately with a really good deal. Will not use you again or recommend you.”

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Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 4 weeks ago

“Provided the cover that I required easily.”

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Posted 1 month ago

Excellent review, we are pleased to hear that you are happy with the service you received. We hope to see you again soon! Jess, Confused.com Representative

Posted 4 weeks ago

“Went with Confused because of the alleged 'reward ', which, when I tried to claim, wasn't able to!! I was told that a claim had already been made at my address- really?! I have never had or claimed anything previously from Confused.com, as I explained to them via the 'help' section, which I've had no reply to. If they're not actually going to willingly honour these 'rewards ' without making it difficult or complicated, they shouldn't offer them. I don't think I'll be using them again.”

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Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“I wanted to buy from Admiral , I tried a few days but your system only tell me there is maintenance problem and cannot be able to let me purchase a new policy online”

Helpful Report

Posted 1 month ago

Hello Manpiu, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 1 month ago

“When i got a quote which was very reasonable i then had to phone the company and was told that the quote i received was not possible. It was the same company that i am with at the moment, so why is their such a large difference between what was quoted on your web site and the one i had from Intelligent direct. So why use Confused.com”

Helpful Report

Posted 1 month ago

Hello Graeme, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Graeme. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 month ago

“I never recommend . No provision for people without modern mobile phones .”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“I was getting a quote then fill out the form and suddenly the price of the quote increases by 100%. This happened with every quote. I got building and contents insurance but NOT through you”

Helpful Report

Posted 1 month ago

Hello Archie, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Archie. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 month ago

“It's crazy I got several quotes in for my car. All looked OK. In EVERY instance when I went to buy the price increased, a couple by £180/200?? I think companies bung a cheap price out just to get on top of the chart. Infuriating. I ended up ringing ADMIRAL and actually SPOKE to someone. Proved cheaper than anything on Confused.com which I now see as a con and a total waste of time.”

Helpful Report

Posted 1 month ago

Hello Dennis, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Dennis. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 month ago

“Decided to proceed with a home insurance quote but could not implement the policy because the "system was down" over a 2 day period,which did not instill confidence about a possible future online claim.No purchase completed.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 1 month ago

“I went through confused.com and purchased my home insurance but never received top cashback as promised. I wouldn't have gone with them in hindsight. Annoying especially when you can't find any contact to complain to.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 month ago

“Don't ask me about employment to insure a house. Suspicious that you are data mining.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 month ago

“Sent through estimate but does not fit as no flood insurance. This happens every year yet Confused has all my details. Would help to include insurance for flooding”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Website no good”

Helpful Report

Posted 1 month ago

Hello Warren, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Tried to buy on line unsuccessfully, and no response from policy expert?”

Helpful Report

Posted 1 month ago

Hello Stephen, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 1 month ago

“Quote unsuitable”

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Posted 1 month ago

Hello Philip, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“I tried buying the insurance from Frontier through confused.com website, only to find out that Frontier are quoting a much higher price on their website. I completed the purchase through another comparison engine website at a lower price with another provider.”

Helpful Report

Posted 1 month ago

Hello Guy, Thank you for leaving your review as your feedback is really important to us. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Guy. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews